Plympton Car Centre Avis 

I booked to look at a car for this Sat only to be told that when I rang to confirm the booking was told the car had been sold in yet 2 days before I was told if the car had sold they would ring me up and tell me but no phone absolutely shocking . But they actually did me a favour cos I went to another garage and got a lovely little car and the service was fantastic . It has to be said I'd never use plympton garage shocking service . And I would of given zero stars but you can't

Further to the company’s response to my review I would just like to address a couple of issues - as Wayne says it’s important that customers can make an informed decision.
* I did actually give the company credit for a good pre-sales service
* With regard to the RAC report - the report we hold doesn’t say that they couldn’t find A fault, it says that they couldn’t find THE fault.
* Finally, I’m not quite sure how road testing the car ‘for 100’s of miles’ was helpful for a non start issue.
I hope that future customers now have the balanced view they deserve.

Bought a car from this garage on finance. I was assured it would have a service before being delivered, however when the car arrived it was clear this had not been done & the rear view mirror fell of as soon as it was adjusted. I phoned the garage only for them to say I needed to glue it back on. Had to spend over £300 on a full service as the oil was absolutely rotten and the coolant was causing a malfunction. Emailed in a complaint to the garage, only to be told that they never service cars and nobody said they would do it. Garage did say they'd send me a replacement rear view mirror which has never happened and probably won't. All in all, I would steer clear and find someone else.

Poor experience of both sale and after care. When I booked a viewing to a car, the sales person was trying to pressure me to view sooner as others were 'supposedly' interested, very unprofessional approach. That should have been a red flag. Bought the car and in week two engine light came on amougst other issues, turns out its the head gasket. It was fully warrantied so taken back, been with the Plympton MOT centre for over two weeks. Not kept up to date, in fact they are a little annoyed I am chasing. They said I will need to cover the diagnostics costs. I would not recommend either the car or MOT centre to anyone.

Just called to test drive a Fiesta and Corsa, explaining I am downgrading from a 4 x 4 and keen to try them out as they are both low mileage and in my budget, he said come down now - I did, he wanted me to do a finance check before I test drove the car!!! and offered me to sit in them! I didn't.
I am fuming as it is a waste of my valuable time and if I had driven both of them and like one, I would of brought it! Sale lost for Plympton Car Centre
The day previously I test drove 2 Minis and decided they weren't the car for me but I would 100% return to The Professional Car Agent lets hope they get something else in during the next week or so.

Update after Plympton Car Centre - thanks for your response, I don’t understand how I can be wasting anyone's time I want to buy a car this week but I wouldn’t buy a car without driving it and if either cars I wanted to test drive worked for me I would of brought them simple.
Maybe charge a fee for test drives, I would be happy to cover petrol costs...... I'm back off to 'test drive land' to buy a car today.

after checking reviews was a bit dubious
attracted by low mileage car on fore court and using due diligence, going through paper work previous mots and advisories, inspecting vehicle thoroughly. salesman josh, was honest, and did everything I requested to my satisfaction, to complete the sale.
a pleasant experience, with all the team. thanks

I did not buy from them as sales staff were quite rude and tried to use bully tactics to try and close the deal. Then became very rude

I bought a 2009 plate Golf GTD a couple weeks ago. The service and professionalism from the team was top draw.

Good cars at this centre and honest people!

When I collected my car it was well cleaned and serviced ready to rock and roll! Thanks guys

We picked our lovely new car up from Plympton Car Centre last week. It was our first time buying a car from a dealer so we had some trepidation, but we found a delightful service administered throughout by Deacan, who took us through the process in a friendly, helpful, professional, and easygoing way. Many thanks.

The worst customer service I have ever received. Rude and unhelpful.
Zero compassion - they are all about profit/making sales.
They do not reply to emails.
They do not answer their phone.
They do not tell the truth.
I had to chase my refund after I was told the transaction had taken place. Only to be told a different story.
Do not do business with a company like this.

What can I say excellent service from start to finish, Deacan and Tim are super friendly, and really helpful
Great cup of coffee
Definitely 5 stars 🌟

The guys from plympton car centre were super friendly and relaxed when it came to purchasing our Nissan Juke. They did not come across as pushy at all when we went down to have a look around and answered our questions with confidence. There was an initial problem with the gearbox and we asked for this to be looked into before we went through with the sale and This issue was sorted promptly. The car itself is amazing, we are so happy with it. Would 100% purchase from PCC again in the future!

AVOID!

Sent me on a test drive in a car that - unbeknown to me - did not have a valid MOT so was illegal!

I paid a deposit on the car on the basis that they would complete the necessary repair to the brakes and give it a clean 12m MOT. The car then failed its MOT for three "Major" faults (meaning not only did it not have a valid MOT when I test drove it but it wasn't even fit to be on the road) and they lied to me about the reasons for the failure.

When it eventually got an MOT, it still had an advisory and they had failed to repair the fault with the brakes.

I decided not to go ahead with the purchase and they are now refusing to refund my £250 deposit because they say they have incurred costs doing work to the car - despite it still not being as they had promised it would be and the salesman specifically saying that, in these circumstances, the deposit would be refundable.

When I told Tim that I was unhappy with the car and with them as a dealership, his response was "well we weren't happy with you as a customer either" - not exactly a shining example of customer service!

Fly by night Cowboys don’t pay your bills wouldn’t trust as far as I can friend them

Prompt and attentive BEFORE completing the sale. Once purchased aftersales is non-existent. Car alarm goes off for no reason at all hours of the day and night, bonnet open warning comes up randomly and despite 2 garages confirming there is an issue with the Clutch, PCC aren't interested because it'd cost them. Very very poor.

Bought a car at the beginning of 2020, the car was good, apart from the battery dying in a supermarket car park the day after i bought it. They replaced it with a new one right away. Be careful with the "free MOT for life" Read the small print, this is only available if you pay for a service from their MOT center. Very misleading by the sales team and their website.

***AVOID THIS PLACE***

brought my car from here 8 months ago, was also sold extended warranty that should last 12 months. However I’ve had nothing but trouble with my car and the garage just make excuses the warranty do not pay out!! Such a joke I’m now stuck with a car that isn’t fit for purpose!! Worst company to deal with!!

We are repeat customers of PCC and today I collected car no 12! Needed to downsize etc.
My first experience of dealing with new man on the block Bailey McMinn. Very professional, nothing is too much trouble for this business, any issues they'll sort it and go above and beyond with customer service.
A pleasure doing business with you

Where to start.....the car sales and mot centre is a joke. I would never recommend ever.
I bought a car 28/7 and had it in my possession for approx 5 days in 3 weeks the rest of the time it was in the garage being fixed....so as I rang everyday because they didn't update me at all this was apparently putting pressure them. I spent 8k on a car that wasn't fit for service. I got my money back but some I know haven't been that lucky.
Now I've been to a real car sales place and have confidence in them to buy a car.
Also lost the warranty money because the repair they sold the car to me with were claimed on my warranty.

AVOID LIKE THE PLAGUE THEY SELL DODGIE CARS!!!!!!

I was miss sold a vehicle and extended warranty

I bought my car back on the 31st August 2020 which I was told if I was to buy the extended warranty it covers things the usual 3 months doesn’t cover. For example I was told the clutch would be covered.

I also was told it had a manual passenger seat air bag which I could turn on and off with my key and it was inside the glove box. Which I didn’t think to check at the time due to not needing to turn it off at the moment in time.

A few weeks ago I went to turn the airbag off which to my surprise there is no key slot to turn the airbag off. Which I then contacted the sales team to no reply from them. The airbag is a major safety point for me as I have two young children who will sometimes need to ride in the passenger seat, which they now CANNOT due to being unable to turn the airbag off.

My clutch has also started slipping & going which I contacted the sales team, to of which my first few messages where ignored only to be told they won’t cover it even though I was told it would be covered hence why I bought the extended warranty for peace of mind.

Tim has been nothing but useless in this situation, considering he was the one who told me it had a manual airbag. he didn’t even bother ringing me back in the first place instead got a salesman to ring me back who got the brunt of my frustration.

It’s now having to go further with the motor ombudsman & trading standards

So before you buy a vehicle throughly check every feature that it states that it has on the advert and even after being told by the salesmen because some of them clearly don’t have a clue.