Posthaste Avis 

PURE SLACK! Having a tracking number and they cant track your parcel? One person tells you one thing the other tells u a different story, tried picking my parcel up instead they don't know where it is, pure rubbish! -10

Extremely Frustrating Experience with PostHaste Delivery Service

I recently had an incredibly frustrating experience with the PostHaste delivery service, which was assigned to handle my online purchase that I made through a trusted platform. In the past, the delivery was always handled by NZ Post, and they were consistently on time with precise updates. However, this time, PostHaste took over the delivery process, and everything went downhill from there.

Despite the expected delivery date approaching, I received no updates from PostHaste regarding the status of my package. Growing concerned, I decided to track the parcel myself, only to discover that it had been handed over to PostHaste instead of NZ Post. The tracking history showed multiple failed delivery attempts, and the parcel was being held at the PostHaste depot.

I made numerous phone calls to their customer service, but to my dismay, I was trapped in an endless loop of recorded voices, never able to reach a human representative. Feeling frustrated, I sent an email expressing my concerns and seeking assistance. However, I received no reply for two days. Finally, I sent another email, and after waiting anxiously, I received a response that stated, "Apologies for the delayed response. We no longer have this item; it has been returned back to Global Logistics."

The lack of communication and the decision to return the item without any attempt to contact me beforehand was deeply disappointing. PostHaste had my phone number and email address, yet they failed to utilize these means of communication to inform me of the situation. As a customer, I expected better service and more proactive communication from a professional delivery company.

This experience with PostHaste has left me feeling frustrated, inconvenienced, and disappointed. It is disheartening to encounter such poor customer service and a lack of accountability. I hope that by sharing my experience, others can be cautious when relying on PostHaste for their deliveries.

In conclusion, I urge PostHaste to improve their communication channels and customer service practices. Proactive updates, better accessibility to human representatives, and considering customers' preferences before making decisions can go a long way in enhancing their reputation and ensuring customer satisfaction.

Please note that this review is based on my personal experience, and others may have different encounters with PostHaste. However, it is essential to share feedback to encourage companies to improve their services and address customer concerns.

A package has been waiting in my post box to be picked up for 7 weeks. Post Haste say they couldn't find the address, that they found the box locked, that they phoned.
It's hard to see these "reasons" as anything but lies, I would never use Post Haste again.

Get a email saying attempted delivery.

We were home lazy sonso drove straight past. Happen 3 more times in the week.

Go pick up my stuff and the give me different parcels that haven't been delivered. Not the ones I wanted to collect in the first place

Lady at the counter is all oh I'm.sure the made every effort blah blah..

Pitty really may need to change the company's i use if they don't up their game..

Not good enough

Received an email saying my parcel has been delivered so went to the local rural post office in Roxburgh Otago and is not there, called Queenstown Post Haste and was told my parcel was delivered to Ettrick Otago and to give Dunedin Post Haste a call and they would be able to ring the driver and find out why it was posted to Ettrick, so I called Dunedin Post Haste and tried to explain what happened and she was rude and said "just let me stop you there" she said give me the tracking number and after giving her the number she said it has been delivered to your local rural post office. I told her it was not there and why would the girl from Queenstown tell me it had been dropped off at Ettrick? she was rude and said "I don't know I don't even know who you talked to at Queenstown. She didn't even bother to check with the driver. Rude customer service.

They made me pay for a 2day service and whn I called thm and said how come I cn get stuff sent frm overseas faster thn u cn deliver frm nz to nz they took my parcel and nw they say they cnt find it and tht it wasn't picked up frm thm whn I have the proof watch out for there theifing company ways

Phoned Posthaste to ask where my parcel was after waiting 2 weeks! They didn't know! The parcel was coming from a suburb 10 kms down the road from me! Posthaste was going to send the company a claim form which they never did. The parcel turned up the next day!

They seem to be the worse for service in NZ, never deliver on they day they say, only use them if there is no option

worse service I've ever had ,do yourself a favor don't use there service , avoid the stress

as my package sat in staff members office ,for four days before acted apon correctly ,

better too use a company with a good customer service record

Post Haste is not a delivery compay, they are couriers.
This means they will pick up your parcel and couier it around the country for weeks before you are told to pick it up from a town 2 hours away.
If you try to contact them you will be, helpfully, allow you to listen to a ringing tone for as long as you like before it becomes unbearable.
I think this is best summed up by a slogan used by another "courier company" that likes to paint kookie signs on their big blue trucks....
"It is not the destination but the journey that counts"
I will use them next time my fridge decides to take a South Island tour.

I only live in Lowerhutt. My parcel is at the Wellington post haste. It's been sitting there since 21.04.2023 it is now the 28th and it's still "delayed 🤦‍♀️ communication is bad!! was told it had moved from wellington to lowerhutt. But nothing on the tracker. And it's still taking this long . Looks like I'll get it next week or the week after . Who knows. I might walk into the wellington place today!!

Asking about tracking...was told it's been transferred to another company...I got annoyed and asked how am I supposed to track my item now and was told "will you f%$#fen let me talk" as I was talking.
I admit that I lost the plot a little when I was told that it now had a different tracking number but I never used abusive language, she never apologized for swearing when I confronted her over it.
I asked to talk to her manager she said that there isn't one.
Not impressed.

Got a sheep skin rug delivered from a Te Awamutu store to my brother living in Te Awamutu 5 minutes from the store. Delivery fee was $10. Poste haste handed the package to another courier company because they don't do rural delivery. The package was signed for by NZ post I guess, then my brother was told it's no longer post hastes problem as it had been handed over to someone else. 6 days to delivery a gift for a newborn just down the road. Donkeys.

My overnight package has now been 5 days, and with the long Easter weekend coming up, nobody is looking for it. Made several calls, package can't be located. If it ever arrives my overnight package will take at least 8 days. What a disaster. 🥵
Never never never again.

This company probably deserve 0 stars as a review. Probably avoid companies that use this crap courier service to deliver products. I've had stuff delivered a few times by post haste. Always long waits after products have been dispatched. What would usually be overnight or a 1 day wait with other companies can take over a week with multiple follow up with this company, track and trace is useless and never gives factual information

Forged my signature and left package on doorstep right above a clear big sign saying to put all packages behind gate and not to leave on doorstep.

Hopeless
2 days on board for delivery
Then delivered to wrong address.

Parcel clearly addressed to my address. Sender had paid for "signature required". Checked tracking and it showed delivered. Photo was not my house. A scribble shown for signature. Phoned Post Haste but could only get answer machine. Left a message with my contact details. Drove around the area looking for a house similar to photo. Was lucky enough to find it with parcel sitting in full view of street. Spoke to the owner of that house who had been home all morning. He was unaware of the delivery. Still haven't heard back from Post Haste. They obviously don't care.

Absolute garbage, failing at the basics, avoid buying anything from businesses that use these clowns. You don't always get what you pay for. NZ Post Wellington to Auckland standard post was delivered overnight. Poste Haste delivery picked up from neighbouring suburb same time, gone, disappeared, no tracking information nothing... great service for twice the price NOT.

I can see from my tracking number that the courier picked up my parcel at 1.57pm on Friday 24 Feb. It's now Wednesday 1 March and it still hasn't been delivered. Called to see what the story is and was told that because the courier didn't get around to delivering it on the day they picked it up, it had been taken back to the depot!!!!! Also they could not/would not commit to delivering it within the next couple of days. Don't use this company if timeframes are important to you.