Your service has always been good apart from the delivery provider Every, they are the worst delivery company via a latest poll. The delivery came between the given times and I was in, the doorbell r... Voir plus
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Lisez les avis des autres
We’re on our second American-style, plumbed-in, Fridge- Freezer. Having seen the price of Samsungs filter cartridges, I searched for an alternative and having found Pozzani, with cartridges costing a... Voir plus
I bought a replacement filter for my astracast filter tap(now discontinued) last year but never got round to fitting it.A couple of weeks ago I went to fit it and realised it was the wrong sized one.... Voir plus
I've made four orders so far this year for Jura water filters and cleaning tablets from Pozzani (coffee-filters.co.uk) and I'm very pleased. Buying three items to get a discount, the price is the b... Voir plus
À propos de l'entreprise
À propos de Pozzani
Informations provenant de diverses sources externes
Welcome to Pozzani Pure Water PLC
Pozzani are one of the leading manufacturers of water treatment products in the UK, which include drinking water filters, water softeners, reverse osmosis filters, scale inhibitors, water chillers, UV systems, as as well as iron removal, fluoride removal, and whole house water filter systems.
Our new range also includes fridge filters, suitable for the American-style models that supply chilled drinking water - we can supply cartridges to fit LG, Samsung, Hotpoint, Kupperbusch, Atag and Amana-wpro models
Coordonnées de contact
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
E-mails ignored, no support.
Decided to spend my cash with this company. Sent three different E-mails asking for support with my product and no one has bothered to respond. When it comes time to replace my filters I'll take my money elsewhere.
4 octobre 2017
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave your review. I am sorry to hear this, unfortunately, we recently experienced issues with our email server meaning that we did not receive some emails. Normally we reply to every single email we receive and in a timely manner, I am sorry this did not happen this time. If you are still having issues, please contact me directly at kiri.cormack@pozzani.co.uk or contact us on 01507 608 100. Once again, please accept our apologies.
Kind Regards
Kiri Cormack
Pozzani Pure Water
My go to company for water cartridges
My go to company for water cartridges, Pozzani were extremely helpful when I was investigating a nitrate reduction system for water to use in an Aquarium, since then I use them for all my family's various water filter cartridge needs as they are reliable have a large range of compatible cartridges and provide good service.
27 septembre 2017
Avis spontané
fantastic friendly advisory service
25 mai 2017
Avis spontané
excellent service
easy to order and they notify me when i need to replace my filter and
ordering is really easy and fast delivey.
well done pozzani
21 octobre 2016
Avis spontané
Bad Customer Service
I purchased from this company's website coffee-filters , 4 off DeLonghi replacement water filters for my coffee machine @ £5.23 each plus delivery of £1.45 a total of £22.37, I was invoiced £22.45 rather than the actual £22.41. When I contacted the company the representative was extremely dismissive of their mistake but did offer to refund the sum of 4p with extremely bad grace, she would not however refund the cost of my phone call about 15p to inform them of the error. This company's attitude to a customer justifiably pointing out an error in their charges, no matter how small is unacceptable. Why should I have to pay to inform them of their mistake.
6 mai 2016
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave this review. I have spoken with the office manager and web team about your complaint.
I can confirm that the 4p has been refunded to your card as advised by my colleague. Unfortunately, due to a technical error the price has calculated incorrectly when you have reached the payment screen. I can assure you that our web team are working to correct this as I type. For this we can offer our sincere apologies and have issued the refund.
Please be advised that we also have an email you can contact us on enquiries@pozzani.co.uk to avoid call charges. Our number is a standard landline number and we do not have control over how much your phone provider will charge you for calling us.
We would like to thank you for bringing this matter to our attention to avoid the same thing happening in future.
Kind Regards
Kiri Cormack
Customer support is excellent - Thank you
I had a problem and an email to customer services found Shannon Horton on the job twice for a painless replacement part. Well Done!
7 mars 2016
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave your review. We really appreciate it.
Kind Regards
Kiri Cormack
Excellent Customer Service
Ordered the wrong filter, returned it refunded the difference and shipped out correct one all in a few day's. Can't ask for more.
12 janvier 2016
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave your review, we really appreciate it.
Kind Regards
Kiri Cormack
Great Service, Delivered On-Time.
Great Service, Delivered On-Time and Great Product.
8 janvier 2016
Avis spontané
Great filters and sensible prices, delivered efficiently.
Bought form Pozanni as they offered a wide range of filters, to a high specification and at sensible prices. They also have a reminder system which helps avoid needing to change without having a replacement ready.
3 janvier 2016
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave your review, we really appreciate it.
Kind Regards
Kiri Cormack
Réponse de Pozzani
Thank you for taking the time to leave your review. We really appreciate it.
Kind Regards
Kiri Cormack
Réponse de Pozzani
Thank you for taking the time to leave your review. We really appreciate it.
Kind Regards
Kiri Cormack
Great Service Fisher Paykel Cartridges
Great Black Friday price - bought two for our Fisher Paykel fridge. Used before and they work well, easy to fit..
2 décembre 2015
Avis spontané
Great service
Great service and delivery as promised . Very helpful informing me of correct product when I ordered one I thought was the same as previously ordered .
30 novembre 2015
Avis spontané
Right price,great service
Easy to order at a good price, fast and promote delivery. overall a good experience,and would and will use again.
23 novembre 2015
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave your review. We really appreciate it.
Kind Regards
Kiri Cormack
hot water tap filter
could not be more happy with the communication and delivery would definitely use this company again
23 novembre 2015
Avis spontané
Brilliant!!
Extremely fast and efficient service and exceptional value. As always.
14 novembre 2015
Avis spontané
Réponse de Pozzani
Thank you for taking the time to leave your review. We really appreciate it.
Kind Regards
Kiri Cormack
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