Pretloves Removals Avis 62

Brilliant service ! and our thanks to Charlie,Mark,Buzz,Tom & Craig who worked tirelessly to collect then deliver all our goods over 400 miles away. This is a company you can trust and rely on and their price is more than competitive we would not hesitate to recommend them to everyone. From start to finish they take all the aggro out of moving all staff are courteous and friendly and know there job very well.

Terry

AVOID AT ALL COST !!!!!

I would give them zero stars if possible. Moving is a very stressful process and this company will make it even more stressful.
I made the mistake of not reading any reviews as it was my first big move, don’t make the same mistake as me, please read as many reviews as possible and choose a company who will look after you and your belongings. Certainly that company isn’t Pretlove.
First part of the move to storage went well, they came and took all my things to storage. A month later I booked them to bring everything back on a Friday. On Monday I had a call from the bank to postpone completion for a few days as there was a mistake in the paperwork.

I gave Pretlove as much notice as possible ( five days ) and they agreed to it. Two days later I received an email charging me another £288 for postponing the move five days before it was due.
When challenged and after an hour on the phone with a very patronising lady they changed their mind and instead of 100% now they wanted 60% and I was threatened by them. I had not choice but to pay whatever they decided in the end. I had to pay an extra £178 or I would never have got my things back.
After completion I had to sleep on the floor for seven days as they couldn’t bring my things back. How would you feel if they try to charge you as much as they like and then make you sleep on the floor for seven ?

So far I’ve put up with the rude lady over the phone, paying as much as they wanted and sleeping on the floor for seven day.
Finally The big day has come and when you think nothing else could go wrong they bring everything back and they break my brand new TV and sideboard. But ok things happen and surely they are covered and it will get replaced. Well, two months and about twenty emails later I am still waiting for compensation. You just couldn’t make it up. They are saying that the tv is not covered and all sort of things just not to pay for it. You don’t need any of this stress when you move.

At the end of the day it’s everyones choice whether to go with them or not but like I said at the beginning find someone else who is going to look after you and your belonging.

AVOID THEM AT ALL COST