Primethorpe Paving Avis 

Nice enough product but when some of the coping stones arrived chipped the company refused to send replacements citing the guidance on customers ordering 10% more for breakages. Sending a couple of extra stones out wasn’t cost effective. No discount or refund offered. Disappointing.

Overall somewhat disappointing, Delivery and price good but the pedantic approach to an issue with one slab which had broken in transit left a bit of a bitter taste with no empathy shown to the customer and an approach although polite of 'rules is rules'

I'd had a look at a variety of patios before choosing Primethorpe Paving as the place to purchase it from. And I made the decision because I called up and the person was so helpful on the phone when I was describing what I wanted, that I felt safe in their hands. It was that usual thing of not knowing what questions to ask, yet they asked me if I'd thought about this and that so that I could make an informed decision.

After making my order, I received an email telling me what to expect and what I was expected to do as my role.

The patio arrived much quicker than I expected and is currently being laid as part of a garden makeover. love it!

Thank you

Great products and even better service, I would highly recommend using Primethorpe paving.

Really lovely product at great prices. We chose to collect and got all the right information well ahead of time. Collection on the day was easy and the team were friendly and helpful.

We bought 55sqm of Indian sandstone which was competitively priced and good quality service was very good although I did think the delivery quote was extremely high so elected to collect with our trailer in two loads. There was a friendly forklift driver to assist. Definitely recommend

Great staff really helpful quick on delivery and good quality products and good display out the front the shop to look at

Great value , great range , great service, great people to deal with.

Highly recommend Primethorpe Paving. Initial contact to delivery of products was a smooth process. Knowledgeable and great communication throughout.
Would use again for any future landscaping projects.

Excellent service - great value - 100% communication - delivery on time

Continuous use and recommendation of these guys

Joseph construction

We have used Primethorpe on numerous occasions. Always excellent service, products and communication.

Great service from start to finish with Primethorpe paving. From visiting their showroom and talkin through all different type of patio options to a speedy delivery. 

A very friendly and knowledgeable company.

Thank you Primethorpe Paving.

I always use Primethorpe for my garden products, mainly due to there amazing range of natural stone and porcelain slabs/tiles. Very competitive with price and quick on delivery. I highly reccomend.

Top quality products at a good price and great customer service I have been using Primethorpe paving for years keep up the good work

As a contractor in the local area for twenty years , Primethorpe paving is a company I’d highly recommend and have done for many years and they’ve never let me down or the countless number of customers I’ve sent to them. The customer service has and continues to be exceptional even whilst I’ve seen the business grow to a much bigger concern , the attention to detail and customer service has never dropped . A fantastic family run business coupled with fantastic products .

Excellent product. Phoned on the Monday morning and received it by Tuesday. Excellent communication from start to finish. will use this company again

Excellent company & beyond happy with our paving. Cannot recommend enough, went above and beyond in helping us.

Found Primethorpe, very helpful in when I order and they get the products out when they say . Plus every product I got has been spot on in quality and prices

I was disappointed with the number of coping stones that arrived split down the full length of the stone, chipped, or generally of not very good quality. Out of the 20 coping stones I purchased, only 8 were very good, 4 were split down the full length of the stone, and the other 8 had various imperfections, chips, cracks, or were varying sizes.
I ordered 20 with the intention of using 16, but realistically to get 16 stones that I would be happy to use, I would have to order double the amount I needed.
I am very aware that they are natural products etc, but at over £30 per stone, £120 went straight in the skip.
I was going to give three stars, but I wrote to Primethorpe Paving about the issues I had experienced, and I haven’t had a reply from them, so I have knocked an extra star of for poor customer service and communications.

Really not happy with this company at all. My Patio set arrived smashed. A new one was sent out but that's smashed too, but because not as many slabs are smashed as first time round, they WON'T replace them! Absolutely disgusting service. AVOID this company.