Proplates Avis 751

The plates are fine but the customer service and communication is very poor

Very good service from Proplates.
Comms we're great and prompt replies with help from Lee.
Show plates I ordered were exactly what I wanted.
Packaged very well.
Thank you
Would buy again from Proplates.

Being a member of several hi end car clubs I see a lot of stick on plates. And unfortunately a lot of the stick on plates do not match the hosting car. However the stick on plates from these guys are the total opposite. The quality of the materials used and the quality of printing are excellent. It is also nice that if required additional text can be added. Top tip if your wanting to use a stick on plate but feel you can’t due to the garage or previous owner screwing up teen screws into the bumper do not worry. The stick on plates from these guys cover them up so they are almost unnoticeable, the quality of the vinyl is that good. I have just ordered a front stick on for the wife’s new car and the level of service received was superb. They went above and beyond to ensure I got my plate in time. I do already recommend these guys but after yesterday I really will recommend them with even more total confidence.

A big thank you to the team in Notts, and the guy I was talking to who was very helpful. Not sure if I should mention names? I don’t know if they have different sites? I would not say that a first class service was received. I would say first class + service was received. They really care about what they do which is something you don’t often see in this day and age. Thank you so much guys 🥂

Great selection of sizes, good quality product.
Delivery as promised.
Lee was very helpful, and replied immediately to a query I had.
I will definitely use again, Thank You.

Amazing service!! Very quick! Top class professional!!!

I haven't anything but good things to say! Lee has looked after me incredibly well. I messed up a bit by thinking I was getting a pair when only a single plate turned up (serves me right for not reading the order summary!), so immediately placed a repeat order for a second. That second plate was delivered with slightly different spacing to the first - no bother, Lee replied to my email within the hour and arranged a replacement there and then. It arrived a few days later with no further issues. Great customer service!

I contacted Proplates, I emailed my exact requirements and they guided me through how to order the plates I wanted. Lee carried out the quality control on the finished plates and I received exactly what I was looking for.

I ordered a second set of gel plates and received regular plates. No one answers the phone and I’ve sent emails, requesting the correct plates, happy to return the wrong ones. Such a pity as customer requirements are not being met.
Happy to take legal action if needed

Awesome plates and awesome service.

Ordered old Audi style dealer plates - well chuffed and really finish the car off. You are sent a sample before you go ahead so you can make sure they are what you want. Highly recommended..

I was hesitant looking at some of the reviews but took what I thought was a gamble.

Great Communication, Custom design produced, shipped and recieved in no time.

They were also superbly packaged....

Only issue I did have was the courier left them outside my offices on bank holiday risking them been there for 4 days!

Delivered the wrong plates! I was sent someone elses plates by accident, mistakes happen. Trying to get hold of anyone is like trying to talk to the pope. Sent 2 emails and tried to contact someone on the webchat, no response at all. They dont answer phones apparently so dont even try.

Had several plates purchased from ProPlates. The last set were ordered on the Monday and delivered on Saturday. Bearing in mind it was free postage 6 days is perfectly acceptable. When you take into account the prices, including personal design, ProPlates gives exceptioal value. Some companies charge twice the price and even then charge for delivery on top

I ordered a plate on the website on the 10/03/2026, i have not received any updated on the order it just says confirmed, the delivery dates on the website says 3-5 days, they have the worst customer service going, no phone number to contact, only an AI chat bot and when you get through to a person it isnt a person at all you just leave a message for someone to get back to you on, WHICH NO ONE EVER DOES, there is no way to cancel the order, so i am now having to speak with my bank to get the transaction raised as fraudulent as no cares to reply to you, stay far away from this company. Use Uniq Autos

I recently bought a brand new car, it looks amazing, however the dealer supplied number plates were awful, the printing was missing in places, and there was a bubble in the front one.
Being an enthusiast, and wanting to keep the originality of the car, I had some replacements made by pro plates.
They sent a proof copy, which was very good, I asked for a slight change to the lettering, which they did, then sent a second proof image.
I then asked for a slight change to the border, which they quickly did, then sent a third proof copy, which was perfect.
I received the plates a few days later, and am delighted with them, comparing them to the originals, even I couldn’t tell the difference, save for the poor printing and bubble on the originals.
I cannot praise this company enough, if you want to recreate an exact copy of a dealer plate, or are just particular about detail, like me, then this company is the one stop shop to get exactly what you want.
If I could give more than 5 stars I would, they are that good!!.

Avoid don’t waste your money.

Ordered front plate 6 days ago. And express delivery. No order update, no Communication I’ve sent two emails and tried via their ‘what’s app’ quite frankly pathetic.

And I'm not surprised our economy is going down the drain when companies can’t do the basics and communicate with their consumer over such a simple matter.

Shame on you ‘ Amateur Plates’

I’ll be complaining to trading standards if I don’t get a response within 7 days.

Tracking shows the item was unable to be collected, contacted twice in the week following, replying to an email from their sales@ address regarding order update and then refund.
Eventually received a response showing my email had been marked as spam, assured me the order was passed to RM, despite tracking showing the parcel was unavailable for collection.
No further contact received despite replying to ongoing email chain. Shoddy customer service. First time customer, came on recommendation, wont be back again and will be passing on my experience.

Prior to that seemed to be good and doing due diligence on order accuracy. Shame the after sales service is so shambolic.

Arrived promptly and as ordered. Nice and clean. Was recommended them by a friend and would happily use them again.
Worth noting most of their negative reviews on here are down to the delivery company.

Ordered some stick on plates and the online system used my old address, I emailed them within 1 minutes of the order being placed to correct it, the company don't get back to you, customer service is non excistant, don't buy from them shabby outfit,

Excellent service. Recreated the original dealer plate for a 1997 motorcycle. The bike was a stolen recovery, and the plate was badly damaged, so from photographs of what was left, and clues provided it looks like new.
Many thanks

I have been looking to have the original plates on my classic Renault remade and was worried about replacements not being the same. I decided to use ProPlates and I am delighted with them. They made a few changes to the original design without any hesitation and the product is excellent. Very pleased!

Ordered 6 sets of number plates with our motorhome business name on, delivered within 2 days, more than happy with the service, great communication, fast delivery, wouldn't use anyone else. Very highly recommend