Pro Rider Leisure  Avis 283

I purchased 2 childrens scooters...unfortunately one was damaged. I emailed company and a replacement was sent out straight away.

I have had my Golf Trolley for about 3 years or longer and no complaints. Needed a spare part when it was veering off to the left and received promptly. The right tyre has a cuts on the edge which I mange to fix with super glue, for how long is the question.
No tyres in stock replacement wheels not in stock and worst of all they have no idea what is on order or when due.
I import from China so cannot work out why pro rider has problems. I only bought this as Powercaddy or Motorcaddy were not giving free bags at the time.

In fairness to Pro Rider after leaving the review I completed the request to notify me of when in stock and witihn two weeks I did receive an email and ordered the tyres. Review changed to 4 Star

Ordered 12 ft trampoline, no reviews on site, if I had known there were trustpilot reviews on this item I would not have bought!
Only half the package showed up, they delivered one half without so much as an email to say item was being delivered! it was left on our doorstep as we were out, completely exposed! we actually thought perhaps half the package had been stolen, but after a call to their customer services only one had been delivered, it took another call before we managed to get them to send the second item!!
The item isn't great quality, if it had been fifty pounds cheaper I might not have minded, the skirt for the trampoline is a poor fit.
Two of the holes for the legs don't match up to the frame, so it was impossible to get the net pole into the top half of the holes, one bit is screwed in because it lines up, the other part is on with cable ties!!!
The frame moves a lot when its being bounced on unlike our old trampoline which was way more sturdy.
There were no instructions, so on the phone a 3rd time!! and they emailed them and we printed them off, not ideal if someone has no printer.
No apology from customer service, they seemed dispassionate and impersonal.
I would return this item and ask for a refund it it wasn't too much hassle, I have seen from the other reviews dealing with refunds/returns seemed to be a nightmare, so I know its not worth it.
I do not recommend buying from this company.

Pro Rider have a design fault on their Electric Golf Trolley. The locking bracket on the folding handle is too long and when in the folded position extends further than the wheels. This has the effect of ripping the carrying bag as the bracket is sharp and when carried upright protrudes through the bag.
Spoke to Pro Rider customer service who originally said we have had several complaints regarding this, only later to deny this and say they have had only one complaint. As the fault has ripped my carrying bag to pieces they refused to replace my bag or even offer a discount, their response was to put a split tennis ball over the bracket. Terrible customer service will never use them again, avoid like the plague. If you want a reasonably priced trolley try Gocart Golf Equipment, much better.
Poor response from Pro Rider
You say that the trolley should have a clear plastic piece attached. my trolley had absolutely nothing like this, so doesnt help me with my totally damaged
bag does it?

This company sells very poor electric trolleys. Handle broke. Purchase a new handle that didn’t come with a screen or button tabs. These are extra, even though the description says revamp your trolley with a new handle.
On further inspection it was used.
Complained via email, response was very poor.
Avoid

This company is a complete Joke. They take your money and send incomplete trampolines which are Not fit for purpose. I send the trampoline back and now they are saying they have refunded me to my PayPal, when I paid with my bank card. They all seem to make it up as they go along. I have reported it to my bank and to The Citizens advice bureau, whom of which are investigating the company. Do Not order from them they are complete fraudsters!!

UPDATE -
Customer service from Allie was brilliant. Felt very genuine and got my money back.

Bought the Pro Rider 3 Deluxe Push Golf Trolley in June and with only roughly 10 rounds of golf the lower metal bar that separates the wheels completely snapped in half mid round and it’s now completely unusable. Really disappointed as I was tempted to go with motocaddy or something at the time but thought I’d give these a go. The products just aren’t up to standard.

I had a long drive up to Pro Riders showroom in Northampton to be greeted by Laura.
I explained that I wished to buy a Road King Plus from them.
I was shown the model and Laura started the paperwork, I asked if I could take it back with me, yes, Laura then told Joe which colour and model, he unboxed one and disassembled it prior to putting it in the back of the car.
Everything was done in a very efficient way and nothing was to much trouble, which leads me on to say, I recommend this company to anyone wishing to buy a mobility scooter.
I came away feeling very pleased, the long drive was well with it, after all, I could have bought it off the web and had it delivered.

I have a Pro Rider E-Voyager which the company no longer assemble. I called them today to enquire about a new pedal assist handlebar controller. I was told that the bike nor any of it's accessories are now available. Other than that the bike is perfectly serviceable but cannot be used for the want of a small component. That would be OK if they had any suggestions for where a compatible part may be available elsewhere, as I'm happy to fit it myself.

My wife's Pro Rider bicycle has failed after 2 years and 250 miles riding. Trying to contact the company by telephone is virtually impossible unless you telephone at 9.01am otherwise you are left holding in a queue-e.g as number 14! The website contact page does not work, and I am told that their technical team are only in 2 days a week, but that they cannot supply any spares for a product only 2 year old.
All in all diabolical customer service

I requested a price for a replacement battery for a bike I bought from them some years previous. The reply I got was we don't stock that bike or any spares so we cant help you. Yet I see other bikes still for sale with the same battery on. So be warned not very helpful when something goes wrong.

Purchased 2 trollies 14 months ago , both have broke down Chinese crap . Customer support no help - avoid buy a decent make powerkaddy or motocaddy

We ordered two electric ProRider golf trolleys, delivered promptly and efficiently within a few days to the Isle of Wight. We are delighted with our purchases, and thank all your staff for your helpful and attentive service.

With many thanks!

Pam & Adrian

Hugely disappointing. Ordered a kettlebell on April 6th, all processed and payment taken. Chased up via email Friday 10th, received an email reply Tues 14th asking for more details. Phoned to again chase up Fri 17th as no reply. Told they were now out of stock! They were not when I ordered nor when I checked the website the following week. I asked how this was possible and was told there was just one left and someone must have ordered it at exactly the same time as me....I find this hard to believe, it felt very much like I was being fobbed off. Informed I will be getting a refund which will take 10 days.

I got pro rider golf trolley for Christmas, not impressed with it, without the golf bag on it goes perfect but when put the golf bag on it wont move until i start to push it. I dont know if this is a common thing or one off but its really annoying.

Appalling service, ordered and paid for a bike for my child. 5 days after order was placed I received an email stating the product is not in stock.
No resolution suggested, no goodwill gesture offered.
One very sad child now and a long wait for a refund!
Avoid!!!!

Excellent After Sales Service:
I recently purchased a Pro-rider electric golf trolley from this company for approx. £210 about 2 months ago which unfortunately stopped on me during a recent game.

It appeared to be an electrics problem so I contacted the company by phone as the trolley has a 12 month warranty. They immediately arranged to collect my trolley by courier the next day (at no cost to me) and had repaired it within a week.

Tom the engineer returned my phone call from Friday when I enquired about progress. He explained that although it appeared to work OK on the bench test, he replaced the ECU (Electric Control Unit) as occasionally this can have an intermittent fault. The trolley was returned by courier to me on Saturday.

I totally recommend this company and its also an excellent "budget-priced" golf trolley that folds down small and is easy to use.

Excellent golf trolley. Design is well thought out, folds beautifully and works a treat.
Had one small issue with one of the 'extras' - faulty zipper on the rain cover. Contacted service department, immediately replaced with no fuss, Tom was most helpful. Difficult to find better service than this.
Alan Haughey

I bought demo model. I had problems with the electrics from day 1.Initially I was quite impressed with the plug in replacements but after replacing the same part twice in less than a year it wore a bit thin. Finally the trolley got a mind of its own going fast or slow when it fancied. The service department suggested a service at about £100.The report showed most of the electrics needed replacing,clutches and roll pins. I wouldn’t expect this from a trolley only a year old. I must conclude I was sold a trolley with shot electrics. I’m just very disappointed.Perhaps it will behave!

I would strongly caution anyone wishing to buy a golf trolley from Prorider as they are unable to provide basic on-going service support. My husband bought a remote controlled Prorider golf trolley with a lithium battery. When the lithium battery wore out recently, as it was no longer able to hold a charge, he requested a new battery. After being told two months ago that the batteries were out of stock, he has now been informed that the batteries are no longer available. Re-chargeable batteries of necessity eventually wear out and one expects to be able to simply buy a replacement. My husband's only option now is to purchase a new trolley. Needless to say he will not be buying another Prorider.