Protechrobotics Avis 3

AMAZING!! I have literally never had such a positive experience with customer service. My husband bought me a roomba vac and a piece broke, I didn't know that it was covered by warranty when I initially called. So not only was I ecstatic to be notified of that fact, I was absolutely tickled by the fact that from start to finish the phone call last approximately 4 minutes and I will have the new part at my house within the next week. The pdf will be emailed to me on how to replace the part and Job. Is. Done! Not only would I recommend a roomba for everyone, we bought one for my mother-in-law and my sister! They are fantastic little helpers.

There is nothing illegal about what they do and probably only borderline unethical, but it is definitely a racket. After paying $50 for "Diagnostics", I got a repair list totalling $200. I can buy a brand new, late generation unit, for $250. When I pointed this out to them, I got a "Hind sight is 20/20" response! Never again! Forget this racket and buy a new one.

Paid the $50 for diagnostics, was recommended multiple expensive repairs. Requested partial repair (excluding items such as firmware update). Partial repairs refused. Charged for $24 return shipping because "no shipping costs on repaired units only." Feel that I was mislead.