Protyre Autocare - Ashford Service Centre Avis 

Called ,on the day I didn't have to wait long for the phone to be answered ,frindley voice answered bboked me in .luckely they had a
slot for me .I took it. Thank you to Very friendly rLady i did get here name ,sorry.

Friendly helpful staff. Car taken into workshop immediately and was ready in a short time. Health check provided was a bonus and much appreciated.

It was easy drop off, pick up. Even with some last minute requests, was done as asked with no problems. Thank you Protyre Ashford.

Efficient polite and well organised

Service staff were lovely, however i booked the car in at 8.30am for 4 new tyres to be fitted, I waited and did not leave until 10.30am.

Love this protyre always helpful and friendly.

The tyres I purchased were a good price with an email discount that helped. The staff are friendly and efficient, fitting them at the agreed time. I have used the company and its previous incarnations for many years without any problem. I will continue to do so.

Welcoming staff. Nice waiting area with drinks.
Cheerful and helpful.
Went out of their way to secure as new as possible tyres.
Customer focused.
Friendly.
A pleasant experience.

The service is always so brilliant and Irene at reception couldn't have been nicer

We needed a diagnosis confirming (after a breakdown and the RAC suspecting said issue) and then work carrying out on our daughter's car. We needed it doing ASAP and it was the weekend. We happened upon this Protyre when everywhere we called couldn't help us and another branch signposted us here (Protyre Crowbridge Road Ashford). We were so lucky to speak with Irene when we called. This lady is a gem in the Protyre company. She was so helpful, friendly and empathetic to our plea. She not only got everything arranged, but also looked into costs and gave us an honest plan. Everything was sorted on the Monday and our daughter was back on the road. Thank you Irene.

I had a problem with my engine and they were able to diagnose the problem and fit me in quite quickly.
Would highly recommend them.
Irene at reception was an angel at sorting it out for me.

Efficient friendly staff. Very happy with service I received punctual on time also

Kept car all day for a 9.30 service appointment. Over filled engine oil.

All round professional service

Fast efficient service. Polite and friendly staff.

Had a slow puncture and the team diagnosed and changed the tyre while I waited.

Had to take vehicle back to get the faulty work put right

I took my car to this garage for new tyres and to resolve a tracking issue. During the visit, I was told the lower suspension arms were worn and needed replacing. I agreed to this work, along with a new rear TPMS sensor, bringing the total bill to £960.

After collecting the vehicle, the car was still pulling to the left — the original issue I went in for had not been resolved. On top of that, the tyres had not been fitted correctly. Each tyre has a balance marking that should be aligned with the valve to minimise or eliminate the need for weights, yet this hadn’t been done. I could also still feel a rumbling through the steering wheel and a noticeable knock when driving over uneven ground.

I returned the car and left it with them for the day, clearly asking them to rectify the tyre fitting, the tracking issue, and the TPMS fault. I did not authorise any additional work at that stage — I simply wanted the vehicle properly diagnosed so that if further suspension work was genuinely required, I could make an informed decision and approve it accordingly.

When I collected it again, nothing had changed. The tyres were still not corrected, the car was still pulling to the left, and the TPMS warning light was still on.

At this point, they told me the brake discs were warped — discs that are only 8 months old. I contacted the supplier who provided the discs, and they advised it would be highly unlikely for them to warp in such a short period.

I contacted the garage for a third time asking them to properly diagnose the problem. Instead of carrying out a thorough investigation, they seemed completely set on blaming the discs for all the issues.i don’t believe warped discs will pull my car to one side, I may not be a mechanic, but I do understand how warped discs behave. Warped discs cause vibration under braking and a slight steering wobble when driving — they do not cause constant pulling, slight knocking over uneven ground, or ongoing rumbling while driving normally. I’m not denying the discs could have some issue, but to suggest they are responsible for everything without properly investigating feels like a convenient excuse rather than a genuine attempt to resolve the fault. So I left with no intention on returning.

What frustrates me most is the lack of accountability. Once they had taken payment the level of customer service dropped significantly. Rather than properly diagnosing the issue and standing behind their work, I was met with deflection and repeated excuses.

I chose this company because of their reputation and multiple garages across Ashford, Kent. Unfortunately, my experience has been extremely disappointing. My original problem remains unresolved, I’ve been inconvenienced multiple times, and I have lost confidence in both their workmanship and their aftercare.
I will be pursuing a partial refund for the tyres and a full refund for the tracking.

Based on my experience, I would not recommend this garage to anyone.

I took my car to this garage for new tyres and to resolve a tracking issue. During the visit, I was told the lower suspension arms were worn and needed replacing. I agreed to this work, along with a new rear TPMS sensor, bringing the total bill to £960.

After collecting the vehicle, the car was still pulling to the left — the original issue I went in for had not been resolved. On top of that, the tyres had not been fitted correctly. Each tyre has a balance marking that should be aligned with the valve to minimise or eliminate the need for weights, yet this hadn’t been done. I could also still feel a rumbling through the steering wheel and a noticeable knock when driving over uneven ground.

I returned the car and left it with them for the day, clearly asking them to rectify the tyre fitting, the tracking issue, and the TPMS fault. I did not authorise any additional work at that stage — I simply wanted the vehicle properly diagnosed so that if further suspension work was genuinely required, I could make an informed decision and approve it accordingly.

When I collected it again, nothing had changed. The tyres were still not corrected, the car was still pulling to the left, and the TPMS warning light was still on.

At this point, they told me the brake discs were warped — discs that are only 8 months old. I contacted the supplier who provided the discs, and they advised it would be highly unlikely for them to warp in such a short period.

I contacted the garage for a third time asking them to properly diagnose the problem. Instead of carrying out a thorough investigation, they seemed completely set on blaming the discs for all the issues.i don’t believe warped discs will pull my car to one side, I may not be a mechanic, but I do understand how warped discs behave. Warped discs cause vibration under braking and a slight steering wobble when driving — they do not cause constant pulling, slight knocking over uneven ground, or ongoing rumbling while driving normally. I’m not denying the discs could have some issue, but to suggest they are responsible for everything without properly investigating feels like a convenient excuse rather than a genuine attempt to resolve the fault. So I left with no intention on returning.

What frustrates me most is the lack of accountability. Once they had taken payment the level of customer service dropped significantly. Rather than properly diagnosing the issue and standing behind their work, I was met with deflection and repeated excuses.

I chose this company because of their reputation and multiple garages across Ashford, Kent. Unfortunately, my experience has been extremely disappointing. My original problem remains unresolved, I’ve been inconvenienced multiple times, and I have lost confidence in both their workmanship and their aftercare.
I will be pursuing a partial refund for the tyres and a full refund for the tracking.

Based on my experience, I would not recommend this garage to anyone.