Needed to regas our air con, used a groupon code. Very efficient procedure, we arrived 15 minutes early for our appointment, staff got straight on with the job. We were out within the hour, nice cold... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement8-10 Britannia Road, Ipswich, IP4 4PE Ipswich, Suffolk, GB
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Easy to book an appointment online. Also helpful when I phoned to see if they could help with a particular car issue. Friendly and polite. No nonsense. Rang promptly to say when my car was ready. No u... Voir plus
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Protyre, Britannia Road Ipswich. Fast, efficient and friendly. Just had aircon service and re-gas today. Brilliant price. Perfect thanks 👍
L'entreprise a répondu
The booking process was easy, I done this over the phone. My vehicle was booked for an MOT and was taken in ahead of time. My MOT failed on one thing, but due to the fast action of the staff AND their... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Ipswich
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, Royaume-Uni
- 01473 723325
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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A great team that’s very helpful
A great team that’s very helpful, informative and experienced!
19 mars 2025
Came to the rescue to replace a burst…
Came to the rescue to replace a burst tyre at very short notice
21 novembre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Communication could have been better
Customer service was not good - have discussed with them and they have done their best to make up for it. I hope they take my comments on board
24 novembre 2025
Réponse de Protyre Autocare - Ipswich
Dear Amy T ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ipswich branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent customer service. Spot on time and real time update
Excellent customer service.
24 novembre 2025
Réponse de Protyre Autocare - Ipswich
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As a woman that knows very little about…
As a woman that knows very little about cars, I always feel I can trust these guys. They all go above and beyond with service and standard of work
19 novembre 2025
Réponse de Protyre Autocare - Ipswich
Hello Mitzi,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The guys at protyre are brilliant…
The guys at protyre are brilliant allways go there and are friendly
19 novembre 2025
Réponse de Protyre Autocare - Ipswich
Hello Dominic,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Britannia Road in Ipswich branch are…
Britannia Road in Ipswich branch are amazing with friendlyness and swift action. With repairs and booking you in x
17 novembre 2025
Réponse de Protyre Autocare - Ipswich
Hello Janet,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team in centres friendliness and efficient service with repairs and bookings.
Best regards,
Eddie
Customer Care - Protyre
Very helpfuL
Very helpfuL. They were more than happy to explain the guidance comments on the MOT and nothing is too much trouble. Full marks for servicing and MOT
17 novembre 2025
I bought 4 new tyres last week from the…
I bought 4 new tyres last week from the Ipswich branch. The car display this morning was showing a tyre logo asking for tyre pressures to be checked etc.
I think this was more of a car computer exercise.
I called in and saw Jack who was very polite and helpful. In my humble opinion as a retired Manager he is an asset to your business and should be congratulated on his customer service.
12 novembre 2025
Réponse de Protyre Autocare - Ipswich
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Pleasant front of house service from…
Pleasant front of house service from start to finish….
10 novembre 2025
Réponse de Protyre Autocare - Ipswich
Hello Nathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They are always courteous and friendly
They are always courteous and friendly. Straight talking and will find the best price for you
20 octobre 2025
Réponse de Protyre Autocare - Ipswich
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Pick up and collection.
5 novembre 2025
They were polite and punctual.
1 novembre 2025
Good friendly service.
23 octobre 2025
Réponse de Protyre Autocare - Ipswich
Dear Mark Dallimore
Thank you for your review!
We’re so pleased to hear you received great friendly service at our Ipswich branch.
Your feedback means a lot to us, and we’re glad we could assist you efficiently.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Car was ready when they said it would be
27 octobre 2025
Réponse de Protyre Autocare - Ipswich
Hello Colin,
We're happy to hear that your car was ready on time. Thank you for your positive feedback; we appreciate your time.
Best regards,
Eddie
Customer Care - Protyre
A great service from the guys at the…
A great service from the guys at the Ipswich branch. I took my Land Cruiser there for tracking and 4 new tyres and they could be more helpful.
15 octobre 2025
Réponse de Protyre Autocare - Ipswich
Hello Paul,
We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
It was ok nothing outstanding.
15 octobre 2025
Disappointing Service – Time to Move On
I’ve been using Protyre for years, but my recent experience was very disappointing. The team was quite grumpy and unhelpful throughout. My car was booked for a Gold Service and MOT. They called to say it needed rear brake pads, discs, and tyres, and that it would fail the MOT. They quoted £370 for the brakes and high prices for tyres.
I asked them to postpone the MOT and had the work done at my local mechanic instead — same parts (premium brand of my choice) cost £180, and the tyres were much cheaper.
When I returned to Protyre for the MOT, they failed the car for front tyres, claiming there were three cuts — an issue they hadn’t mentioned at all a week earlier. They implied this damage happened while the car was parked, which seemed unlikely. I replaced the front tyres elsewhere and returned, but again had a frustrating experience. They left my wife waiting for ages before even inspecting the car in 2 seconds to check the new tyres. Had to pay more for MOT as it was cancelled and refunded when booked with the service
After all this, I’ve decided it’s probably time to move on. Too many inconsistencies, too much hassle, and a generally unpleasant attitude from the staff. Also worth noting — the expensive Gold Service doesn’t even include AdBlue top-up, which was disappointing.
15 octobre 2025
Réponse de Protyre Autocare - Ipswich
Dear A Morgan,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
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