Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... Voir plus
L'entreprise a répondu
Newport Road, Lake, PO36 9GT Isle of Wight, Isle of Wight, GB
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Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... Voir plus
L'entreprise a répondu
Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the ai... Voir plus
L'entreprise a répondu
Manager George, dealt efficiently with tyre swap. Appointment on time & no issues. Friendly staff.
L'entreprise a répondu
Staff were friendly and approachable, queries were dealt with straight away. Job completed in a good time with no waiting around. Competitive price and easy booking system which I will use again.
L'entreprise a répondu
Écrit par l'entreprise
Écrit par l'entreprise
Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, Royaume-Uni
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Work was carried out to a good standard and in a prompt time frame.
Quick reception, no waiting to assess problem, tyre replaced in 15 minutes. Staff helpful and knowledgeable throughout.

Réponse de Protyre Autocare - Isle of Wight
Following a flat tyre that couldn't be repaired, I contacted Island Tyres before 9am. Premium tyre fitted at 10:30 the same day at a first class price. Staff were very helpful and a pleasure to deal with. Highly recommended. Thanks chaps!
The job was done how I expected it to be done.
In previous experiences having tires changed, I always dreaded knowing the car was going to be raised using a trolly jack under the chassis seam and not by a proper support stand where the weight is meant to be supported. So on that point alone, a more pro approach. The company was offering a better tyre option for the price, so I got upgraded to a higher efficiency tyre for the same price. Also the wheels were handled thoughtfully and not just yanked off, thrown into the machine and processed like a tyre changing race.... It was orderly and considerate... no unexpected surprises or upselling anywhere.... How it should be done really
Protyre looked into the issue and clearly instructed what needed to be done.

Réponse de Protyre Autocare - Isle of Wight
On arrival at reception the person who unlocked the doors, was the same oerson who checked me in for the car service was quite rude. He had two doors to unlock, he unlocked the door I was waiting at and walked away to the other door, unlocked it and also opened it for people waiting there. I could've passed this off, but he then promptly told me "that man was first" not pleasantly and no eye contact no smile nothing. This continued whilst he checked in my car. Never seen him before, don't know him and never offended him in a prior life🤷🤦♀️. Basically have a bad morning on your own time. Especially when I eventually ( dropped car off at 08.30am and picked it up at 2.45pm)got the car back the bill was £500 . So much for "just" a service😫🙄.

Réponse de Protyre Autocare - Isle of Wight
Where do I start on the 28/07/25 I had pre booked mot and service dropped car off at 8.45 as asked they done mot straight away went back about 2hours later see car out front spoke to customer service they said they have still got to service car and it needs 2 new tires told them ok just do what you have to do went back again 2 hours later car still sitting in work shop not been touched everyone just walking round like headless chickens eventually they started service and changed tyres I eventually got car back at 2.30pm when I got the bill oil filter not changed nor air filter witch I have never heard of what is the point in changing oil without oil filter. Plus I had special offer £10 off mot but noticed been charged for it my grandson used to work there so I know the the place fairly well but it just seems nobody cares at all absolutely no enthusiasm in the place .sorry for such a long rant but not impressed at all so will be taking my car elsewhere in future yours mr Michael Warren
Car reg m1owj

Réponse de Protyre Autocare - Isle of Wight
Went to procure in Lake, Isle of Wight to change tyres. Good price and very helpful technician put me at ease. Later the pressure imbalance warning light came on so went back. Staff were straight on the case and discovered a damaged sensor which they replaced at their cost, eventually the warning system was reset with absolute determination of a group of staff and I left a very happy man at the end. Well done all and huge thanks for all the efforts.
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