Protyre Autocare - Isle of Wight Avis 

1 332
•
TrustScore 4.5 sur 5

4,7

Newport Road, Lake, PO36 9GT Isle of Wight, Isle of Wight, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the ai... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Manager George, dealt efficiently with tyre swap. Appointment on time & no issues. Friendly staff.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Staff were friendly and approachable, queries were dealt with straight away. Job completed in a good time with no waiting around. Competitive price and easy booking system which I will use again.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de pneus
  2. Atelier de prestations de freinage
  3. Centre de contrôle technique
  4. Magasin de batteries pour voitures
  5. Prestataire de transport automobile privé
  6. Prestataire spécialisé dans l'équilibrage des roues

À propos de Protyre Autocare - Isle of Wight

Écrit par l'entreprise

Écrit par l'entreprise

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Coordonnées de contact

  • Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, Royaume-Uni

  • 01983 401000

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,7

Tous les avis

(1 332)

35 040 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Good experience.

Quick reception, no waiting to assess problem, tyre replaced in 15 minutes. Staff helpful and knowledgeable throughout.

25 août 2025
Noté 5 sur 5 étoiles

2 front tyres

Very good quality service had two front tyres renewed in quick time

18 août 2025
Logo de Protyre Autocare - Isle of Wight

Réponse de Protyre Autocare - Isle of Wight

Hello Peter​,

We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Noté 5 sur 5 étoiles

5 Stars 👍🏻

Following a flat tyre that couldn't be repaired, I contacted Island Tyres before 9am. Premium tyre fitted at 10:30 the same day at a first class price. Staff were very helpful and a pleasure to deal with. Highly recommended. Thanks chaps!

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Good tires, great job

The job was done how I expected it to be done.

In previous experiences having tires changed, I always dreaded knowing the car was going to be raised using a trolly jack under the chassis seam and not by a proper support stand where the weight is meant to be supported. So on that point alone, a more pro approach. The company was offering a better tyre option for the price, so I got upgraded to a higher efficiency tyre for the same price. Also the wheels were handled thoughtfully and not just yanked off, thrown into the machine and processed like a tyre changing race.... It was orderly and considerate... no unexpected surprises or upselling anywhere.... How it should be done really

7 février 2025
Noté 5 sur 5 étoiles

Protyre looked into the issue and…

Protyre looked into the issue and clearly instructed what needed to be done.

6 août 2025
Logo de Protyre Autocare - Isle of Wight

Réponse de Protyre Autocare - Isle of Wight

Hello Sarah,

We're happy to hear that the team clearly explained the necessary work. Thank you for taking the time to share your positive experience with us!

Best regards,
Eddie
Customer Care - Protyre

Noté 3 sur 5 étoiles

Miserable Monday morning man…

On arrival at reception the person who unlocked the doors, was the same oerson who checked me in for the car service was quite rude. He had two doors to unlock, he unlocked the door I was waiting at and walked away to the other door, unlocked it and also opened it for people waiting there. I could've passed this off, but he then promptly told me "that man was first" not pleasantly and no eye contact no smile nothing. This continued whilst he checked in my car. Never seen him before, don't know him and never offended him in a prior life🤷🤦‍♀️. Basically have a bad morning on your own time. Especially when I eventually ( dropped car off at 08.30am and picked it up at 2.45pm)got the car back the bill was £500 . So much for "just" a service😫🙄.

1 août 2025
Logo de Protyre Autocare - Isle of Wight

Réponse de Protyre Autocare - Isle of Wight

Dear Customer ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Noté 1 sur 5 étoiles

Where do I start on the 28/07/25 I had…

Where do I start on the 28/07/25 I had pre booked mot and service dropped car off at 8.45 as asked they done mot straight away went back about 2hours later see car out front spoke to customer service they said they have still got to service car and it needs 2 new tires told them ok just do what you have to do went back again 2 hours later car still sitting in work shop not been touched everyone just walking round like headless chickens eventually they started service and changed tyres I eventually got car back at 2.30pm when I got the bill oil filter not changed nor air filter witch I have never heard of what is the point in changing oil without oil filter. Plus I had special offer £10 off mot but noticed been charged for it my grandson used to work there so I know the the place fairly well but it just seems nobody cares at all absolutely no enthusiasm in the place .sorry for such a long rant but not impressed at all so will be taking my car elsewhere in future yours mr Michael Warren
Car reg m1owj

1 août 2025
Logo de Protyre Autocare - Isle of Wight

Réponse de Protyre Autocare - Isle of Wight

Dear Janet Warren,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Isle of Wight branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Noté 4 sur 5 étoiles

Went to sort tyres in Lake

Went to procure in Lake, Isle of Wight to change tyres. Good price and very helpful technician put me at ease. Later the pressure imbalance warning light came on so went back. Staff were straight on the case and discovered a damaged sensor which they replaced at their cost, eventually the warning system was reset with absolute determination of a group of staff and I left a very happy man at the end. Well done all and huge thanks for all the efforts.

23 juillet 2025
Avis spontané

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