Protyre Autocare - Leighton Buzzard Avis 

As a first time customer at this garage I did not know where to park as I couldn’t see the reception sign. I had briefly stopped just before the garage entrance because I was unsure where customers were expected to park. Before I had any reasonable opportunity to check or move, the manager came rushing towards me and addressed me in an aggressive and confrontational manner, stating words to the effect of “park up over there,” while also pointing with his hand to reverse my car to go back. His aggressive behaviour made me feel very uncomfortable, felt unsafe and at one point I felt he was going to kick my car or attack me. As I slowly started to reverse my car he closed the garage entrance with metal chain and as he turned around I heard him say swear words (F*** word).

Later that afternoon, at approximately 4:30pm, I telephoned the tyre shop to raise my concerns. The call was answered by the same individual, who identified himself as person in charge( acting manager).Rather than addressing my complaint professionally, he denied any wrongdoing and instead accused me of almost running him over — an allegation I strongly dispute. I found his response dismissive and further indicative of poor customer service.

I found this behaviour completely unacceptable and highly unprofessional. At no point was I obstructive, nor was I refusing to move my vehicle. I was simply attempting to establish the correct parking arrangements. There is no justification for staff — particularly someone in a managerial position — to speak to customers in such a rude and intimidating way.

This incident reflects very poorly on your business and fell far below the standard of customer service I would reasonably expect. Never going back to this tyre shop again and highly not recommend.

Been using Protyre for years now and they are always excellent! Customer service is always top-notch, they're so nice and helpful and explain everything in detail and make sure I'm happy with everything before I leave. Would highly recommend!

Very helpful and pleasant staff.

Excellent Service,
Quick Efficient and Friendly.

Thank you, team Protyre.

Have used these ladies and gentlemen for years for all my cars because they do it without fuss or over complications. Have never had a reason to complain about their services and intend to use them going forward.

Very helpful,and friendly staff.Always willing to help you out with any issues with your car.Would definitely recommend this garage

This garage deliberately inflated my bill with completely fabricated parts charges, adding a huge amount that I didn’t owe. When I challenged them, they tried to blame Euro Car Parts—an obvious lie. The overcharging was deliberate, the excuses were dishonest, and their lack of accountability is shocking. Avoid this garage—anyone using them risks being ripped off.

Excellent MOT service. Friendly and efficient staff. Good price

Friendly and efficient with reasonable prices.

Team were polite and friendly and MOT was completed promptly while I waited

Quick service.. no issues

Very helpful and efficient staff informed of cost of repairs before any work undertaken. Cannot fault service would certainly recommend them.

Pleasure to deal with.

Very good at explaining and very knowledgeable. I didn’t feel exploited in any way.

I wouldn't call it great simply because I had to spend more than I wanted to. The guys were very helpful and fitted the tyres whilst I waited. They got the cost down to a more reasonable amount.

Friendly service, all dealt with quickly and professinally.

Completed within agreed time and good communication. .

Fantastic experience from the team. Robbie was incredibly knowledgeable and guided me through the process of selecting the correct tyres for my car. Very professional and courteous at all times and a true asset to the team. Thank you Robbie and team