Protyre Autocare - Sittingbourne Avis 

They obtained a replacement tyre quickly, and fitted it efficiently. However, they promised to look at the car 2 hours after I arrived, but it ended up being more than 3 hours. They need to improve in their management of customer expectations.

Initially thought I’d been kept waiting longer than told- this looks like a miscommunication and the work was carried out quickly and professionally. Clarification also appreciated

Great service from Rob and the lads my car failed its MOT on 2 tyres so Rob got them changed for me while I waited great service and very happy with the work carried, would definitely be visiting them again

After paying for a service + mot + diagnostic i was told my car needed a new lower arm and 2 new rear tyres as there was cord exposed, I wasn't surprised at the lower arm but the tyres I wasn't so sure on. After spending £1400 with protyre last year to get the car through it's MOT, this year I had the car checked 1 week before by another garage who installed 2 front tyres and said the rears where good. Protyre told me they only had the premium tyres in stock at £211 each and they wouldn't pass the MOT without them. I decided to have the lower arm fitted and them booked an MOT in elsewhere. The car then FAILED its MOT, but not on the tyres, I asked them to double check the rear tyres after what happened and they said they are all good, the car failed on the lower arm installed by pro tyre because the pinch bolt was 3x longer than it should be and makes the car a danger to be on the road. Pro tyre said they just put the existing bolt back which is strange considering it was only knocking when we got the car back and it isnt now, if however this is true, I dont understand how they passed the last MOT? I should have learnt after last year when they accidentally drained my gearbox instead of my engine oil during its service! Also, had protyre not been greedy and offered me the £88 tyres I probably would have just said yes as i needed the car back. Annoyingly this garages location is very convenient and had this not happened I could have taken all of my cars there in the future.

Thank you for your reply, do you know when this is likely to happen? 10 days after the review and I haven't had any contact, neither have we received any receipts as the printer coincidentally wasn't working.

MOT time again. Received the usual very efficient service, friendly, on time, all good.

Very Polite and Helpful, and I have trouble walking and they kept looking to see if i was OK.

Very helpful, polite, informative, good customer service,
Would use again

Just dropped off the vehicle and the wheel was changed with alignment done within the prescribed 1 hour. It also helped that I hot 20% off the Good year tyre I bought and 50% off wheel alignment.

Everything went smoothly very friendly staff

Good communication

I use this garage for my mot & anything that needs fixing in between also new tyres they are always friendly, always quick & explain things really well, I would recommend this garage.

I had a brilliant experience with using Protyre for the first time. I found I had a flat tyre so called Protyre but noticed they were due to shut in 5 minutes. The guy on the phone was really helpful and said they will stay open for me so I could get my car there to have them fit a new tyre. When I got there they were really friendly and did the job quickly.

Based on this experience I would recommend using them.

Received report and condition of tyre are good.

Polite welcome and shown rest room with drink provided. not kept longer than necessary. no oily marks left in the interior from mechanics hands.

Great service the MOT tester was very helpful when setting out the reasons why the car failed its MOT. The reception was very welcoming and you even get free teas and coffee

Polite and helpful staff, service with a smile 😊 even though I was late for my appointment 🤭
Thanks guys and sorry!

Great service, friendly staff, value for money.

A company you can trust