Really happy with the service at Protyre. The MOT was carried out professionally and efficiently, and the staff were friendly, helpful and informative throughout. Everything was explained clearly, and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2A Lockheed Close, Preston Farm Ind Est, TS18 3BP Stockton - on - Tees, Teeside, GB
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Definitely 5 Stars !!! 29/10 my 25 plate qashqai had its first service. Service was completed in the timeframe advised, at a reasonable cost, the service book duly stamped with a copy of the hea... Voir plus
L'entreprise a répondu
I've used Protyre on Preston Farm a fair few times and never had a bad experience. On this occasion the online booking system failed and didn't create the booking (Third party system, not Protyre's fa... Voir plus
L'entreprise a répondu
Had an MOT done here, great communication - rang to let me know of a problem with one of the tyres, asked them to replace both rear tyres. They had none of the ones I wanted fitting, but got them and... Voir plus
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À propos de l'entreprise
- Magasin de pneus
- aussi dans
- Atelier de prestations de freinage
- Centre de contrôle technique
- Magasin de batteries pour voitures
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Stockton on Tees
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
2A Lockheed Close, Preston Farm Ind Est, TS18 3BP, Stockton - on - Tees, Teeside, Royaume-Uni
- 01642 601600
4,7
Excellent
1 k avis
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Out standing customer care
Great service, very welcoming and a great team of experienced lads.
30 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Mrs Simpson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Would recommend
Ordered tyres online and booked fitting in. Price was good as had an offer on Michelin tyres so were cheaper than other quotes I'd had. Quick and friendly service.
23 septembre 2026
Everything was on schedule a very good…
Everything was on schedule a very good service will use again. Staff very polite and efficient.
23 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Denis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Stockton on Tees
Hello Karolina,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Miserable!
Was greeted not with a welcoming smile and hello this morning but with a “booked in for half 8 that” and a very stern face. Checked my phone - 8:38 (yes my error as I misunderstood the rigid time slot as the other place we use just say drop off from xx) . I thought the guy was joking but alas no, went on to tell me how back to back they were. I was embarrassed as there were other customers in the waiting area. So said thanks and left. He suggested on my way out I could re-book…No thanks! What a shame, previous visits had been much better but to say nearest competitor (a stones throw up the road) customer service is without fail OUTSTANDING I won’t rush back for another telling off!
19 septembre 2026
Avis spontané
Réponse de Protyre Autocare - Stockton on Tees
Dear N Crowther,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Never let us down, definitely recommend
I've used Protyre on Preston Farm a fair few times and never had a bad experience. On this occasion the online booking system failed and didn't create the booking (Third party system, not Protyre's fault) but the guy on the desk just took a few details, rebooked it manually and got the car straight in. Highly recommend
16 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Stockton on Tees
The protyre in Stockton on Tees went over and beyond with helping me sort out all the problems with my air-condition problems , mainly all the time spent diagnosing the next problem at no extra charge . Also finding a problem which would have cost me further down the line they didnt have to inform me of , ( as it had nothing to do with aircon )but they did tell me the problem exactly where it is .If left that would easily have been a 500 quid job just in labour .Before I went to another place to diagnose my air-con and they charged me 35 quid for the honor , and only diagnosed one problem , Mine had multiple . These guys are friendly and proper service no messing . They have restored my confidence in the car garage service industry completely .
15 septembre 2026
Avis spontané
Réponse de Protyre Autocare - Stockton on Tees
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, did what they said they would and did lol. Will use again as customer service was also great and all at a great price. This was my first time of using them and certainly won't be the last. Thank you
16 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Dear Mick Alphonse,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers.
We are delighted to hear that you are happy with the service you received and that you found our team reliable and well-priced.
We look forward to welcoming you again in the future at our Stockton on Tees branch.
Kind regards
Kayliegh
Customer care - Protyre
Friendly and very efficient service…
Friendly and very efficient service from the team.
16 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Plenty of parking
Plenty of parking, left car keys with reception and took dog for a walk until they phoned to say it was ready.
Ordered 3 tyres online, alignment offered with 50% off to took advantage if the offer, however had a call from Protyre to say that was only for front tyres and back also needed doing which would be another £40.
Agreed to this as if it needed doing no point in leaving it.
When I picked car up paid the extra £40 but when I was looking at receipt, the alignment I paid £40 for was actually £39.99, now it's only 1p, but rounding up the payment is poor business practice, hope the finance department can balance the books. Apparently the special half price offer on alignment was only online!
Not sure if I would use Protyre again
16 septembre 2026
The service the staff and the way that…
The service the staff and the way that they handle my enquiries, they are always helpful and I’m always pleased that the service that I receive from them
14 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Amy,
We would like to thank you for sharing your feedback regarding the service you received at our Stockton on Tees branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent branch in Stockton
Very professional and helpful staff at the Stockton branch. They completed the fitting of a tyre for my motorhome which was completed on time and to high standard
7 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Dropped car off for service and MOT…
Dropped car off for service and MOT rang when it was ready at the time they thought it would be
Did not try and sell things that I didn’t need What more do you want
2 septembre 2026
Réponse de Protyre Autocare - Stockton on Tees
Dear Mr Peacock,
We're so pleased to hear that your service and MOT experience was efficient and met your expectations at our Stockton on Tees branch.
We appreciate your kind words about our transparent approach.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Very good service as always.
26 août 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello David,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Quick and efficient service.
24 août 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello William,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Stockton on Tees
Hello Alan,
We're so happy to hear that our team at Stockton on Tees consistently provides excellent service. We truly appreciate your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Had my car booked in for a wheel…
Had my car booked in for a wheel alignment due to uneven tyre wear arrived at the arranged time and was quickly seen to by a staff member in reception who took my keys and had my car in the garage within a few minutes where the alignment was adjusted after the fitter explained just what was required, all in all a very professional experience and would definitely recommend this garage to anyone looking for work required on there vehicle at a very reasonable cost
19 août 2026
Réponse de Protyre Autocare - Stockton on Tees
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is the best it can be for all our customers. We are delighted to hear that you are happy with the professional service you received from the team at Stockton on Tees.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Réponse de Protyre Autocare - Stockton on Tees
Dear Darren Oxley-Bates,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from our team at our Stockton on Tees branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Don't bother booking a time slot.
Booked a time slot of 12:00 for two front tyres. Job didn't start until after 12:30 and wasn't completed until 13:30. The guy doing my tyres switched to another job while doing mine.
When I asked if there was a problem due to the length of delay I was told the tyre fitter was having his lunch and head office don't take account of employee lunch breaks.
Other people who hadn't booked came and went while I was there.
19 août 2026
Réponse de Protyre Autocare - Stockton on Tees
Dear GU,
Thank you for your feedback . We are sorry to hear that your recent visit to our Stockton-on-Tees branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager, and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Réponse de Protyre Autocare - Stockton on Tees
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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