Protyre Autocare - Taunton Avis 

Wheel alignment
Easy booking, on-time pickup of the van, friendly service, job well done

Clean modern facilities. Friendly check in process and complimentary refreshments in a pleasant waiting area.

Great service and got me back on the road quickly.

Great team always on point

Absolutely brilliant would highly recommend

We took our discovery to the Taunton branch and they were brilliant. Clear communication, friendly and helpful. Plus it’s so clean and tidy there. I felt welcome as soon as we arrived. When the had any questions or recommendations they called and let us know and there was no pressure, just helpful advice. I will definitely be going back there and recommending them. We have been to many different Protyre and they are by far the best!! Thank you for a great service

Having used Protyre Taunton several times before for repairs, tyres, and MOT on several vehicles I've found their service to be very good; easy on line or over the phone, prompt, reasonably priced, comfortable waiting room with good facilities, and helpful knowledgeable staff. I've recommended them to others.

Greeted on arrival, premises clear and tidy. Appointment time met with quick efficient service.

Open, honest and reliable. And cost effective too. The best place for tyres around. Would highly recommend their services.

Great customer service

I ordered two tyres online on 13th February and booked fitting for 8:30am on 21st February. I arrived on time, left my car with them and went for breakfast. When I returned, I was told they couldn’t do the job because they only had one tyre in stock.

No one had checked the order. No one had checked the stock. No one had called me to warn me there was a problem.

To be fair, the staff member that day remained professional and apologised. I reluctantly agreed to rebook for Saturday 28th at 3:30pm.

Before leaving home the second time, I assumed they would have learned from the first mistake. Apparently not.

I arrived at 3:30pm and asked them to confirm the tyres were there. I was then told — unbelievably — that they again only had ONE tyre.

Once again, no phone call. No warning. No basic courtesy to save me a wasted journey.

This time the attitude was completely different. The staff member became defensive and borderline aggressive, stating “it’s a company problem, not mine.” When I pointed out that he represents the company, he showed no interest in taking responsibility. I was told “I didn’t agree to call you” and “I wasn’t here last week,” as though that somehow excuses the complete lack of organisation.

At no point did anyone take ownership of the mistake. At no point did anyone appear to care that they had now wasted my time twice.

Why was the order not checked when it came in?
Why was stock not verified before confirming the booking?
Why was I not called — on either occasion — to prevent a completely avoidable wasted journey?

This is basic customer service.

I’ve now requested a refund because I have absolutely no confidence that, if I booked again, the same thing wouldn’t happen for a third time.

If you value your time and expect even minimal levels of organisation and accountability, I would strongly recommend going elsewhere. I certainly will be — and I’ll be sharing this experience whenever anyone asks me for tyre shop recommendations.

Very good service from booking the appointment to the there’s being changes.

Great efficient service, easy to book my MOT online and the chap on the desk was polite and very helpful and efficient.👍

Very helpful and reasonably priced.
Dave was super professional as always and makes you feel happy to return.

Vince and lad on the front desk, shame vince is leaving .

Quality service once again. Great customer service and my MOT/ service was delivered in a good time.

Always great service and a good price, plus its got good coffee and wifi while u wait!

Massive choice of tyres for my car at great prices. Easy to book a fitting time that's convenient. Friendly knowledgeable staff.

Pro-tyre has been my 'go to' garage for around 9 years now. The staff I have dealt with have always been super helpful especially in my (more than one) emergencies. I find them always fair and polite. Explaining clearly any issues and recommending local garages where it can't be fixed on site.