Psychology Today Avis 

Something is...wrong with PT platform these days. As a therapist with a profile as well as client looking for a therapist more than once, it seems there's a breakdown in actually connecting prospective clients with therapists. Take a look at any Reddit post on this topic (it's a lot to type), but the experiences are common and very similar. Something's amiss. Standing out to me the most is that "Big Box" therapy like BetterHelp, Rula and the like are the ones who sometimes end up reaching back out to clients--many ppl have shared experiences leaving a vm for 15+ therapists and never hearing back EXCEPT from say, a rep from Grow or TalkSpace. I don't, for a second, think that many therapists are not calling clients back. I know I'm not one of them. My profile says I have 60 contacts but I believe I've been in touch with 5. As a client, only one out of 8 therapist called me back. Many therapists have said they've been on this platform for years and it was their main source of clients until about a year or two ago and it's essentially dried up--but if ppl ARE looking for therapists and therapists ARE looking for people...how can this be?

I'm 80, Psychology Today dosen't want old people.

I’m a nurse practitioner who somehow wound up with a Psychology Today profile — presumably, my former employer signed me up. I’m no longer working in healthcare and have been trying to remove my profile from the internet but there’s no phone number to contact and I’m left communicating with bots via email who keep sending me invalid links to authenticate myself.

Libbi Keith marriage relationship counselor will sleep with your man and lie about it so she can continue sleeping with your man for 2 years creating clients for her line of work then think its funny when caught very unethical should not be a therapist knowing what she doing can damage people for life she one sick twisted therapist

More providers should specify what insurance they accept so proper don’t waste time -started with a provider-we has some misconceptions on times-after I had worked up to opening up, she have an ultimatum on my care which was a trigger and now I’m starting all over . For this reason I do not recommend Darcy Arnall. It takes a lot to ask for therapy and start to be open-horrible experience

Say that they ask for 90+ hours of training, then I sent 120 hours of training and they tell me it's not enough. I sent more hours, still not enough, telling me I need supervision. I sent 7+ years of experience, 109 reviews on Google My Business, 14.2k+ on Facebook... They don't understand, maybe, that it's just a platform where people simply need backlinks... There's no general policy on their site that sets out the conditions. I think it's not by chance, or maybe they prefer a certain name or origin? I'm very confused, nothing is clear in these exchanges that serve no purpose. I've lost my time and my energy, I don't trust them. I asked to delete my profile as well as my listing from their platform... I wonder whether all these "psycho-practitioners" who are less qualified than me went through the same thing — and what they did. I didn't want to push it, so I'm letting it go.....

On 9 May 2024, I emailed Psychology Today and clearly requested that my subscription be cancelled at the end of the current term and that no further renewal charges be applied.

🚩 In 2026, I discovered that Psychology Today was still taking monthly subscription payments from my account. My bank statements show charges in February, March, April, May and June 2026.

🚩 What made this even more concerning was that when I logged into my account, Psychology Today displayed messages stating that my credit card information was invalid and that my account was still under review pending approval. Despite this, subscription payments continued to be taken.

📧 I contacted Psychology Today and received an acknowledgement of my complaint, but the payments continued while the matter remained unresolved.

💳 I have now been forced to contact my bank and block any future payments.

A customer who submits a clear written cancellation request should not have to investigate bank statements, chase customer support, and involve their bank to stop recurring charges.

⚠️ In my view, this raises serious concerns about subscription management and the handling of customer complaints.

Based on my experience, I cannot recommend Psychology Today. I hope the company improves its cancellation procedures, billing practices, and customer support so that others do not have a similar experience.

Been looking for a couples therapist and 6 out of the last 10 results I reached out to said they do not work with couples. Also looking for a therapist that takes Aetna, and five out of the 10 I contacted say that they do not accept Aetna, even though it says on the profile. A lot of the contact numbers don't even send you to the actual Therapist, but some third-party that pressures you into setting up a full appointment without ever actually speaking to someone to see if it would even be a good fit. Absolutely useless.

April Marie Anderson is a licensed mental health counselor, based in Boston, that my fiancée found on Psychology Today. Experiencing career burnout, navigating serious emotional impact from life being real and hard, and needing help with continuing a healing journey burdened with stress and anxiety - April was exactly who I needed.

Our 90 day journey started with very professional and timely communication. By the end of the 15 minute consultation, I knew that I had found the right therapist. April is qualified, intelligent, patient, kind, real, and relatable. I looked forward to every session - There was structure with the topics we'd discuss and she was very open to things taking different turns, while walking me through feelings, perspectives, and experiences. I always felt safe, seen, and supported. She gave me a lot to reflect on, to unearth, to explore, or to pause on. I felt challenged in many ways, as well as empowered.

At the beginning of therapy, I felt overwhelmed, tired, drowning. By the end of the 90 days, I felt hopeful, joyful, stronger, and more in control. April is the third therapist that I've worked with but she has been the best and most impactful.

I'm grateful to have gotten so lucky to experience her brilliance and professionalism. Anyone looking for support and relief should start and end with this therapist - April Marie Anderson.

Website is disgustingly discriminative.
Filters for therpist search - can specify their race and sexual orientation...

Many options, but no options for "white" or "UK national" therapist. No options for "heterosexual" therapist.

It is disgusting.

Why is it okay to say - I'm Indian and want an Indian therapist - but not the same for me as someone who is English?

I'm transgender and want a transgender therapist - but not - I'm straight and want to discuss my relationship problems with a straight person.

The world is nuts, no wonder people need therapy.
Sort out your discrimintaing filters.

Bad website. It supposedly sets you up for a 15 minute consultation, but actually usually refers you to a company (few of the providers are independent), that has you then verify insurance, etc., before you can get that 15 minute consult. And then, the therapist might say that they have no availability at this time, so you have done all this for nothing. I was eventually connected with one therapist who looked nothing like her picture the website, and so I had to wonder what was going on.

Very few referrals, which can happen. The problem started when I tried to quit my subscription, this is nearly impossible, psychology today do not respond to my communitation so I will need to cancel the payment through my bank, which is a nuisance. Also, this is un unethical way of doing business, which doesn't belong in the counselling profession.

BE AWARE. THEY HAVE BEEN CHARGING ME DOUBLE OFF AND ON. THEY DONT RESPOND TO ANY COMMUNICATION. I HAVE NEVER HAD A REFERRAL FROM THEM AND BEEN PAYING FOR 4 YEARS. QUITTING

I would give less then one star if I could. They are taking money and not allowing you to unsubscribe form their service. I advise Therapist to stay away

Very disappointed with the Therapists advertised on Psychology today.

Psychology Today does not have a phone number for customer service and makes it difficult to simply cancel your paid account. They are bloated and obsolete!

I subscribed to Psychology Today's directory for over seven years. My profile views dropped from 95,000 (2019) to 6,000 (2025)—a 94% collapse. I track how clients find me on intake forms. In recent years, not a single one selected Psychology Today.
When I raised these concerns with data, I received canned responses that:

Blamed my browser cache
Suggested I "optimize my profile" (I've had an 8-year waitlist—my profile isn't the problem)
Refuted claims I never made (venture capital firms?)
Repeated that results are "randomized" and there's "no way to force profiles to the top"

That last point is technically true—but deliberately misleading. You can't pay to be #1, but you CAN have the same therapist appear multiple times in the same search results through separate paid listings. I documented this in my zip code: same name, multiple profiles. That's not "forcing" to the top—it's stacking the deck. And Psychology Today collects $29.95 for each of those duplicate listings.
They claim to "clearly distinguish network profiles for transparency." They don't. There's no visible marker. Therapists affiliated with Grow, Rula, or group practices appear identical to independent solo practitioners.
Psychology Today was built on independent practitioners. Now it buries us while profiting from the very system that advantages our competitors. When presented with data, they deflect. When asked direct questions, they repeat scripts.
I'm not alone. A December 2025 ClearHealthCosts investigation documented the same patterns nationwide. Reddit threads like "Psychology Today is BARREN" echo the same frustrations.
Independent practitioners deserved better.

I terminated my membership as a therapist advertising on Psychology Today's directory 4 years ago. I have for the last 4 years, requested several times for them to remove my name from searches. Every request ignored, I still see my name appearing on the internet header page search, under some therapies I do not even offer. I was very unhappy with the service, I received as a therapist, (which cost me money each month). No authentic referrals received for several weeks at a time and the ones which did come through, were very questionable and never resulted in work. I decided I no longer trusted them as an ethical provider of legitimate client requests and do not want to be associated with such a directory. I just wish they would delete my details which misrepresents me and my services.

I feel that it is important to be able to have a profile that reflects accuracy. After my name I use BACP (Snr.Accred) unfortunately their site does not allow you to use a mixture of caps etc. Customer service agent was not interested when I raised this concern so I am focussing on Counselling Directory as their platform allows me to market myself professionally.

As a therapist I was hopeful Psychology Today would give me a boost. It did not provide any referrals and was a NIGHTMARE to cancel. There is no button, you have to send in a "request" and hope it gets done. You can subscribe super easy, but they don't want you to cancel and will make you work for it. Don't bother, it's not worth the money.