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Lisez les avis des autres

Noté 5 sur 5 étoiles

Lovely company to shop with. They stock my favourite go to brands at great prices. Customer service is great, they are not always the fastest at delivering, but I like the fact every time I order I’m... Voir plus

Noté 5 sur 5 étoiles

I’ve used Pure Beauty for years to purchase my Dermalogica products. Always great service, I love the free samples, the monthly offers and you earn points which you can use against future orders

Noté 5 sur 5 étoiles

I ordered some Dermalogica products from Pure Beauty. They arrived quickly and were well packaged with mainly recyclable packaging. I know the products well but was pleased to receive a gift of exfoli... Voir plus

Noté 5 sur 5 étoiles

Very well packaged and arrived in perfect condition. I have used this product for years so I know the quality is excellent Very impressive freebies too thank you.

À propos de l'entreprise

  1. Institut de beauté
  2. Fournisseur de produits de beauté
  3. Magasin de produits capillaires
  4. Boutique de santé et beauté
  5. Clinique dermatologique

Écrit par l'entreprise

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

412 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lovely company to shop with

Lovely company to shop with. They stock my favourite go to brands at great prices. Customer service is great, they are not always the fastest at delivering, but I like the fact every time I order I’m supporting a small business run by real people. I love their inner circle scheme. Absolutely love them and highly recommend.

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve used Pure Beauty for years to…

I’ve used Pure Beauty for years to purchase my Dermalogica products. Always great service, I love the free samples, the monthly offers and you earn points which you can use against future orders

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Pure Beauty Quick Response

I ordered some Dermalogica products from Pure Beauty. They arrived quickly and were well packaged with mainly recyclable packaging. I know the products well but was pleased to receive a gift of exfoliation products and mitt, something I had been thinking about trying.

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Very happy with all my orders with Pure…

Very happy with all my orders with Pure Beauty, from the range of products, price and speed of delivery. I recently bought products new to Dermologica’s range and was very impressed with the competitive prices and additional free gifts.

7 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Pure beauty

Ordered from pure beauty ,the price was very competitive ,cheaper than most ,cistomer service was great ,left a message was back to me very quickly and delivery was good
Thank you ,will purchase again

13 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not trust this seller

The product I purchased from Pure Beauty caused my face, chest and neck to break out in hives. It caused extreme irritation, itchiness and redness.

Further, when I attempted multiple times to contact them via email and phone, there was no reply.

Do not trust this service. I regret doing business with them.

5 décembre 2025
Avis spontané
Logo de Pure Beauty

Réponse : Pure Beauty

I have checked our emails and we have not received a single email from you regarding the product.

I would be grateful if you could tell me which product caused the issues. You have only purchased one product from us, which is not a skincare product, and the purchase was in November 2025.

I look forward to you updating your review.

Noté 5 sur 5 étoiles

Well priced and efficient delivery

First time ordering from Pure Beauty. Bought Elemis shampoo and conditioner. They were competitively priced with a discount offer. Efficient delivery and well packaged. I’d definitely use Pure Beauty again.

9 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I recently placed an order with Pure…

I recently placed an order with Pure Beauty and unfortunately one of the items was missing when it arrived. When I contacted customer service, the only “solution” offered was a photo of the item supposedly being packed — which doesn’t really help when the issue is that it never made it to me.

It’s quite clear the item was lost in transit, especially considering the packaging used wasn’t suitable for the weight of the order. On top of that, the overall handling of the situation was incredibly unhelpful. I’m not sure what more I could have provided to prove that the item didn’t arrive.

The lack of accountability and support from customer service has been really disappointing — genuinely a 0/10 experience in that regard.

To be fair, the products that did arrive were good, and the prices are reasonable. However, good products aren’t enough to make up for poor service. I won’t be shopping here again and definitely wouldn’t recommend them. I’ll be taking my money elsewhere in future.

7 avril 2026
Avis spontané
Logo de Pure Beauty

Réponse : Pure Beauty

I have carefully looked into this and, as I have mentioned before when we have bad reviews for a missing product - we have a very robust picking and packing process.

Firstly there are 4 of us who work for this business and we have 2 people who process and pack orders: Casey and Susan. We are a small family run business and have been doing this for nearly 20 years. We are not a massive company with hundreds of employees: I know both of them.

Secondly, following more instances that we could afford of missing products, in 2020 we developed an automanted order processing system the penultimate step of which is to photograph the contents of the package and store this photograph in a database as an encrypted string: it cannot be changed or edited once taken. The parcel is sealed the label is printed and off it goes.

We developed this system becuase of the number of item not received emails we used to get and to see if we were not sending them. This process vastly reduced the number of issues we had but it also enables us to be sure when a customer emails to tell us an item has not been received.

This is why I am a 100% sure we sent all of the items orders.

You mentioned in your email that "one corner of the packaging was open and perhaps the item was lost in transit". This could be the case but the photo of the hole you sent was not large enough the the item to pass through. Furthermore if packages are very bacdly damaged through Royal Mail they will put it in a Special Bag with instructions on what to do to make a claim.

We take our responsibilites to our customers extremely seriously. We are such a small company that every single order we receive counts to us and we would not still be is business 19 years later if we did not fulfil our customers orders and expectations and be fully focussed on delivering the very best we can for each and every order and each and every customer.

Noté 5 sur 5 étoiles

This is a brilliant company

This is a brilliant company, they have a great selection of brands and the prices are very good. Shipping is excellent and very quick and you are kept updated about dispatch and delivery & also items are very well packaged. Thank you for your service

21 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Pleasantly surprised

Pleasantly surprised! 25% off RRP and fast delivery. Was a little sceptical because the price was significantly lower than other sites however absolutely
no complaints/concerns whatsoever. I don't do reviews as a rule so I hope this helps someone. I'll certainly be a return customer. Thanks

17 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I'm a very happy customer

I've just started using Pure Beauty and i think its a great company , fantastic discounts, very affordable, great packing and I've juat orderd my second item ,I'm reallly happy with my first order i use Medik8 and there products are wonderful and they are not cheap but with the discount it really helped and there products makes your skin feel smooth.ill continue using pure beauty , very happy with everything 😁❤

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Pure Beauty Experience

I have been a customer of Pure Beauty for many years. I find them consistently good for prices, customer service and quick delivery. Packaging is minimal which I appreciate and the little samples you can have with each order are great for trying products before buying the full sized item. I do their reward scheme too and this gives you a little extra discount after a few purchases. Would definitely recommend.

5 mars 2026
Avis spontané

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