Sometimes gym can be a bit busy, but this was a cardio visit and had no problem accessing equipment.
L'entreprise a répondu
Établissement
Changer d'établissementCentral Retail Park, FK1 1LW Falkirk, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
New gym, new staff… although there are cleaners at set times.. staff walking past rubbish in changing rooms or walking with spray bottles and not actually making any attempt to clean or maintain a... Voir plus
L'entreprise a répondu
Gyms good but too many people sitting on machines on their facebooks and sending messages etc instead of just doing their reps with a small rest in between! Also people taking big bags into gym area w... Voir plus
L'entreprise a répondu
Not like other gyms I has been trying to join. The procedure is straightforward with no hidden cost or difficulties in maneuvering through the whole process. It took me less than 5 min. I am happy a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de PureGym UK - Falkirk
Écrit par l'entreprise
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Coordonnées de contact
Central Retail Park, FK1 1LW, Falkirk, Royaume-Uni
4,2
Bien
70 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sometimes gym can be a bit busy
Sometimes gym can be a bit busy, but this was a cardio visit and had no problem accessing equipment.
20 janvier 2026
Avis spontané
Réponse : PureGym UK - Falkirk
Hi Shaine- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to apologise for any inconvenience caused by this. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym! Looking forward to seeing you back in the gym soon. Thanks, PureGym
Good, bad and the ugly!
This review reflects PureGym as a company, rather than a specific gym. Regarding Falkirk, the equipment is decent and the staff are friendly and helpful. No problems there. However membership prices are unfairly disproportionate, with new customers getting full year memberships for half the price at other facilities! Not a good way to treat loyal patron's👎I can't see why they can't offer the same deal to existing customers, providing they're willing to purchase another full year?
12 novembre 2025
Avis spontané
Réponse : PureGym UK - Falkirk
Hi Martin - Thank you for taking the time to leave this review. We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members. We appreciate your comments and will pass them along to our team for consideration. Thanks, PureGym.
Easy to set up.
10 novembre 2025
Réponse : PureGym UK - Falkirk
HI Allana - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Réponse : PureGym UK - Falkirk
Hi Megan - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The best and easy App to use
Not like other gyms I has been trying to join. The procedure is straightforward with no hidden cost or difficulties in maneuvering through the whole process. It took me less than 5 min.
I am happy and can't wait to start.
17 août 2025
Réponse : PureGym UK - Falkirk
Hi Mike - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Réponse : PureGym UK - Falkirk
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process fast and reliable, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
Réponse : PureGym UK - Falkirk
Hi Claire - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. With a monthly membership, your payments are scheduled to be taken on a chosen date of each month, if there is any issue with this payment being taken, email notification will be sent to advise on this. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
nearly everything you need
very spacious gym, loads of equipment, cool temp, open all hours, easy access
24 avril 2025
Réponse : PureGym UK - Falkirk
Hi Jacquline. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Réponse : PureGym UK - Falkirk
Hi Moses - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Pure Gym Falkirk - let down by members and their phones
My joining Pure Gym in Falkirk was smooth and fast due to the assistance of Iain - who kindly talked me through the entire process. I was surprised by the quality and range of up to date machines considering the low monthly cost. Great upbeat atmosphere in gym also a surprise. Looking forward to my next session. Update: three months later I cancelled my membership due to lack of gym etiquette by majority of members who sit on machines between sets for several minutes playing on their mobiles. Layout wise and equipment wise this is a good gym but spoilt by too many selfish members (with too many phones) monopolising weight machines.
20 mai 2025
Réponse : PureGym UK - Falkirk
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym and look forward to seeing you back! Thanks, PureGym
Falkirk Personal Trainer experience
I had a stroke 1 year ago and Lauren the personal trainer is helping me to build my strength. Today was my 1st appointment and it felt great to use muscles that haven’t been used since my stroke
10 février 2025
Réponse : PureGym UK - Falkirk
Hi Fiona - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a revitalising experience in our gym!
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your recovery! Thanks, PureGym.
Réponse : PureGym UK - Falkirk
Hi William - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
New machinery and a relaxed atmosphere 💖
5 janvier 2025
Réponse : PureGym UK - Falkirk
Hi Abdul - Thank you for taking the time to leave this review! Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
busy but still a good gym
13 janvier 2025
Avis spontané
Réponse : PureGym UK - Falkirk
Hi Erwin - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
Equipment is clean and up to a high…
Equipment is clean and up to a high standard. Other facilities are also the same. Staff on hand are friendly and helpful too.
28 décembre 2024
Réponse : PureGym UK - Falkirk
Hi Shaunee - We really appreciate you taking the time to share your thoughts. Feedback from our members is important to us, and we're always working to create a safe, clean, and friendly atmosphere where you can get a great workout.
It's fantastic to hear you're satisfied with our equipment selection—we aim to cater to all types of workouts. Thank you for being a part of the gym! Thanks, PureGym.
I need my money back I cancelled the…
I need my money back I cancelled the same day I booked it and it said it was only going to cost 13 pound but took out 45 pounds
10 janvier 2025
Réponse : PureGym UK - Falkirk
Hi Shem - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.
Réponse : PureGym UK - Falkirk
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. A joining fee would be applicable in these circumstances unless there is an active promotion available. Thanks, PureGym.
Pure gym
So unfit , decided to join pure gym . Had missed the zero joining fee but sorted quickly . Booked in for 2 classes
Easy set up
App looks amazing
2 décembre 2024
Réponse : PureGym UK - Falkirk
Hi Lorna. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
It’s minus weather outside and the…
It’s minus weather outside and the heating isn’t on
28 novembre 2024
Réponse : PureGym UK - Falkirk
Hi Alison - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Very easy to navigate and sign up on…
Very easy to navigate and sign up on the website. Good price too.
7 novembre 2024
Réponse : PureGym UK - Falkirk
Hi Grant - Thank you for taking the time to leave this review! We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.