Great gym with state ofthe equipment, modern and clean, but... I tried two classes GLC and Zumba. A complete travesty. In the first class the trainer walked around the whole time with an energy drink... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Northfield Retail Park, NN16 9TS Kettering, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good classes. Adequate amount & range of equipment to suit all needs & workouts. Find the booking App 'glitchy' & doesn't work well inside the gym- metal building! Need to book popular, particular... Voir plus
L'entreprise a répondu
Great choice of equipment. Staff friendly and helpful. Feel safe there. For improvement - there has been a leak in the ceiling which has caused a lot of damage and resulted in significant black mould,... Voir plus
L'entreprise a répondu
Easy to sign up - hard to resist a half price month and no joining fee. I used to go to their Corby gym and only left because of the distance. Hoping Kettering is equally good..... cant see why it wou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de PureGym UK - Kettering
Écrit par l'entreprise
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Coordonnées de contact
Unit 1, Northfield Retail Park, NN16 9TS, Kettering, Royaume-Uni
3,8
Bien
26 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great gym but not good trainers
Great gym with state ofthe equipment, modern and clean, but... I tried two classes GLC and Zumba. A complete travesty. In the first class the trainer walked around the whole time with an energy drink and a phone, without any approach, not even showing the exercises. In every other gym in the town there is a waiting list for Zumba. Maybe you should think about why almost no one attends this class - some kind of dance, more like jumping without any rhythm.
9 mai 2026
Avis spontané
Réponse de PureGym UK - Kettering
Hi Vasilka. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear you did not enjoy the classes and would like to apologise for any inconvenience caused. We would advise raising your concerns with the Gym Manager directly so they can take a further look into this.
Thanks, PureGym
Réponse de PureGym UK - Kettering
Hi Adam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
There are no tissues at all in the gym.No action was taken in spite of repeated attempts to email the team. No tissues since my joining in September 2025
Without tissues or disinfectant wipes, it becomes difficult to clean the machines before and after use, which raises hygiene concerns and increases the risk of spreading viral infections.
19 janvier 2026
Réponse de PureGym UK - Kettering
Hi Abdul, thank you for taking the time to leave this review. We strive to provide the best service possible, and your feedback is important to us. Following the closure period in 2020 due to the National Lockdown, we introduced cleaning stations into our gyms in line with health and safety government guidelines. As time has gone on, we have gradually removed these cleaning stations and in our newer gyms they have not been implemented, helping to support our sustainability objectives by reducing our paper towel waste. We continue to ask, as we always have, that members bring with them a towel with them to wipe kit before and after use and where possible, the team will remind members of this. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Good gym
Good gym, showers are gross and vending machines are always broke, been trying to buy a pad lock for months but card
Reader doesn’t work
31 octobre 2025
Réponse de PureGym UK - Kettering
Hi Lee- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that all facilities are within working order. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment restored as soon as possible. If you have any further concerns regarding this, please speak to the Gym Manager and they will be happy to assist with this! Thanks, PureGym
It was quite simple and I like puregym
5 novembre 2025
Réponse de PureGym UK - Kettering
Hi there - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Is there anything you feel we could improve on? Thanks, PureGym
Réponse de PureGym UK - Kettering
Hi Keith - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Rude, Unprofessional, and Unnecessary Confrontation
I'm writing this as a loyal PureGym member of several years, and I am still reeling from an experience I had this morning. I was mid-set on the SkiErg when a staff member approached and asked if I was still using it. Despite my hands being on the handles and replying "yes," I was told, "Well, you have to get off, I have a class now."
I was taken aback by his abruptness. I asked if I could please just finish my set, and he refused. I then offered to share the machine, as is commonly encouraged at PureGym, and was again flatly told "no." All of this was done in a loud and rude manner, leaving me feeling embarrassed and confused in front of a busy gym.
To make matters worse, he wasn't even prepared to start his class. While I was speaking to another, more helpful, staff member about my upset, he was still in the process of setting up. He could have easily allowed me the 2 MINUTES I needed to finish my set. The other staff member was very sympathetic and agreed his approach was poor.
I do not expect to be spoken to so rudely. This incident was completely unnecessary, soured my entire morning, and reflects very poorly on the standards at PureGym. Better staff training on basic communication and customer respect is clearly needed and a review of whether you have enough high-demand equipment for your members.
8 juillet 2025
Avis spontané
Réponse de PureGym UK - Kettering
Hi Dan. Thank you for taking the time to leave this review, we're sorry to see it is 2 stars.
'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone.
Our gyms are friendly, supportive and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms, and we have strict policies in place to ensure all our members have the right to be and to feel safe.
We are disappointed that your experience has not met the standards at PureGym and ask that these concerns are raised with your Gym Manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns and who will be happy to discuss this further.
Thanks, PureGym
Easy to set up
29 mai 2025
Réponse de PureGym UK - Kettering
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Very friendly and clean environment
Very friendly and clean environment. Nice gym community, best gym ever been. Keep going, keep the standards so high.
9 mai 2025
Avis spontané
Réponse de PureGym UK - Kettering
Hi Jani - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Réponse de PureGym UK - Kettering
Hi Musa - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Gym for anytime
Good atmosphere, open 24 hours,plenty of equipment,excellent choice of different classes( although i haven't attended any)been a member since March 24 absolutely recommed it. I didn't give 5 star sometime i felt inadequate human interaction lacks customer service experience. Overall work for me so fab👍👍
13 avril 2025
Avis spontané
Réponse de PureGym UK - Kettering
Hi Kul. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Réponse de PureGym UK - Kettering
Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Gym atmosphere is great
Gym atmosphere is great. Equipment is of high standard and always good availability
13 février 2025
Avis spontané
Réponse de PureGym UK - Kettering
Hi Asif - Thank you so much for your feedback! We're glad to hear you enjoyed the range of equipment and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Réponse de PureGym UK - Kettering
Hi Ansa! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
Enjoy your next workout! Thanks, PureGym
Good equipment but don't have access to…
Good equipment but don't have access to the ladies wc in the morning
1 janvier 2025
Réponse de PureGym UK - Kettering
Hi Mayling - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We always advise that new members have an induction to ensure they are familiar with the layout of the gym and understand how to use the facilities provided. Often during unstaffed hours like the changing rooms a PIN entry is required for example. Inductions are usually placed on the class time table.
You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym.
Friendly staff, good vfm
The staff are friendly and the range of classes good. Membership is also good value for money
9 décembre 2024
Avis spontané
Réponse de PureGym UK - Kettering
Hi Diana - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the classes we run. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Great choice of equipment
Great choice of equipment. Staff friendly and helpful. Feel safe there. For improvement - there has been a leak in the ceiling which has caused a lot of damage and resulted in significant black mould, this is a little off-putting and concerning health-wise.
28 novembre 2024
Réponse de PureGym UK - Kettering
Hi Charlotte - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. We have passed on your report of a ceiling leak and this will be looked into.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Réponse de PureGym UK - Kettering
Hi Antoni! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym
Love training at pure gym Kettering
Love training at pure gym Kettering - staff are always available should one need to discuss any issues - friendly and clean - female changing room clean and modern - brilliant
22 octobre 2024
Avis spontané
Réponse de PureGym UK - Kettering
Hi Heather. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Equipment
The gym needs more hammer strength machine, they only have 1 for upper chest, and 1 for lateral row. They have a calves machine that you have to stand like your in a hack squat machine, it's not as good as a seated one which they don't have.
11 juillet 2024
Avis spontané
Réponse de PureGym UK - Kettering
Hi Jericho - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
This is certainly good feedback to give! We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. Your suggestions will be reviewed by our team but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.