I absolutely love Cycle class with Jack! Such a good cardio workout and Jack really keeps you motivated throughout.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1-5, Tower Park, BH12 4NY Poole, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Gym fine (bit hot maybe) but needs duty manager and/or staff to stop people (both male & female) filming in there. had lady filming Sunday other in middle of db rack making other members feel uncom... Voir plus
L'entreprise a répondu
A reasonably priced good gym. Critisms? Kit is a bit old now. The Heart Rate monitors do not work. Insufficient mat areas. Weight lifting equipment is often left in the mat area. Especially diffi... Voir plus
L'entreprise a répondu
There are groups of teenagers who congregate at machines and stand around talking. Seem to treat it as a social gathering. Very annoying when you want a serious work out. No one seems to be tackling t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de PureGym UK - Poole
Écrit par l'entreprise
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Coordonnées de contact
Unit 1-5, Tower Park, BH12 4NY, Poole, Royaume-Uni
4,1
Bien
103 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I absolutely love Cycle class with…
I absolutely love Cycle class with Jack! Such a good cardio workout and Jack really keeps you motivated throughout.
16 janvier 2026
Avis spontané
Réponse : PureGym UK - Poole
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Réponse : PureGym UK - Poole
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
☆☆☆☆☆
Gyms always clean, staff are friendly and classes are great. The equipment is in really good condition
28 août 2025
Réponse : PureGym UK - Poole
Hi Jack - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
1st day at puregym
1st day at puregym, Tower park, Poole. Good facilities throughout. Would recommend.
2 septembre 2025
Réponse : PureGym UK - Poole
Hi Reuben - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Réponse : PureGym UK - Poole
Hi Brent. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
We are really happy to hear you enjoy using the gym overall!
Thanks, PureGym
Réponse : PureGym UK - Poole
Hi Richard. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Réponse : PureGym UK - Poole
Hi Ian - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Very easy to join ...
Very easy to join and make first payment. I looked at the off peak, but it didn't suit me so I went for the 24/7 access. Price is very competitive compared to other brands who charge 3 times as much.
10 mai 2025
Réponse : PureGym UK - Poole
Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 star! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable and that our sign up process is easy and straightforward. We look forward to being part of your fitness journey! Thanks, PureGym
Terrible
Ridiculous my account got suspended and they have no one I’m able to contact as their a “online gym “ really convenient I’ve just spent my money to not be able to go for 10 days this is how long the suspension last atleast so google says please let me know if this is correct ?
5 mars 2025
Réponse : PureGym UK - Poole
Hi Adam - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Could you please get in touch directly with the Gym Manager to provide more information so they can cover the gym rules with you and look to lift the suspension. Thanks, PureGym.
Easy to Join
8 février 2025
Réponse : PureGym UK - Poole
Hi Peter! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Getting in and out was a nightmare…
Getting in and out was a nightmare did not do a workout my mate got me a gym buddy pass and it didn't work so used his to get in then it wouldn't let him in then I was locked in finally got out with my code then his wouldn't work coz it thought he was in there so both left was thinking of joining but not now what a joke
1 février 2025
Réponse : PureGym UK - Poole
Hi John - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Quick and easy to join
Quick and easy to join. Only been a couple of weeks but am starting to enjoy the experience
2 janvier 2025
Réponse : PureGym UK - Poole
Hi Peter! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym
A truly fantastic gym
Joining was very easy, extremely interactive, no issues. I love this gym the best one I’ve been a member of. Thank you
2 janvier 2025
Réponse : PureGym UK - Poole
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym
Réponse : PureGym UK - Poole
Hi Billy! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Terrible gym
Since when has a gym that advertises itself as open 24/7 been closed over Christmas.Travelled up to visit my mother in law like we usually do and it was closed.It even let me get a day pass on line with no mention of it.When I tried to contact someone they couldn’t actually answer the question apart from the fact that they said there staff were having a well earned break to spend time with their families which I found ridiculous as the gym hasn’t got any staff in it most of the time anyway.They just kept passing the buck trying to offer me a free day pass and not wanting to see the point i was making.Now isn’t that false advertising?
25 décembre 2024
Réponse : PureGym UK - Poole
Hi Ian. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We do apologise for any inconvenience caused on your visit.
We adjusted our opening hours over the festive period to give our staff some much needed time off with their families.
Whilst we do usually operate your gyms with “unstaffed hours” throughout the year we have a huge team behind the scenes ensuring our members are safe in our gyms, they need time off too!
All gyms specific opening hours would be displayed inside your gyms during this time.
Any unused Day passes during this time can be re-booked with our Member Services team. To re-book you can reach out to them via email or socials. Thanks, PureGym
Poor conditions
I’m paying for a membership to use both the Poole and Bournemouth gym.
The standards in Poole gym have dropped significantly over the past year. Firstly, there is only one leg press machine, a fundamental piece of equipment to many people’s workouts. This machine has been broken for months and therefore I have had to keep my membership to access Bournemouth gym when I am wishing to use such equipment. Furthermore, the cleanliness of Poole gym is quite grim. The ladies toilets have a foul smell, especially coming from the sinks which are quite visibly always dirty. There is constantly a pool of water in the showers, and I know of an incident where a girl slipped down the steps in the shower due to such conditions.
The cleanliness of the Bournemouth gym toilets is also not the greatest, accompanied by faulty taps and toilet doors which don’t close.
I really dislike to say such negative things, but I no longer get enough use from the gym for what I am paying. Due to the lack of standards it is really less appealing to visit a PureGym and I am looking for an alternative.
14 décembre 2024
Réponse : PureGym UK - Poole
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
a well good workout.!!
The parking is good.. The changing rooms have plenty of lockers and are clean and tide.. The gym is well laid out and their is space to do your exercise in on all the machines... There is a good range of machines which can start light and end very heavy as you choose.. Open 24 hours ..
14 décembre 2024
Réponse : PureGym UK - Poole
Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The gym is okay in general but still…
The gym is okay in general but still Brocken equipment and there are other gyms cheaper
15 décembre 2024
Réponse : PureGym UK - Poole
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Rejoining was a mistake
Rejoined, picked a squat rack to do my rehab, 5mins later confronted by another member who claimed this was his kit. Turns out 3x pieces of kit in gym were his. He then spent 20mins stretching not using any of the kit but not allowing anyone else to either.
15 septembre 2024
Réponse : PureGym UK - Poole
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym
Equipment was Dated
Equipment was dated, pins and hinges showing rust and very stiff to move. No water stations unless you wish to pay. V equipment did not connect to HR chest strap.
11 septembre 2024
Réponse : PureGym UK - Poole
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.