PURE Spa UK - Bristol Avis 2

The therapist was kind and attentive, but the service fell short of what was promised. Instead of the advertised 80‑minute massage plus a 40‑minute facial, the entire appointment was completed in just 80 minutes, and key elements such as exfoliation and a face mask were missing, despite being explicitly included in the Virgin Experience voucher. On top of that, my original appointment wasn’t honoured due to a lack of available therapists, and I was only informed a couple of days beforehand, which meant rearranging my plans to attend. Overall, the experience felt incomplete and not worth the cost.

Pure SPA Bristol Branch.
Purchased a massage therapy session electronic Gift Voucher (GV) for my wife, for her birthday last month.
Never received the GV. Had to send three separate emails to the office to chase, and was responded to by nothing but excuses, eg they only work 4 days a week- Thursday to Sunday.
On the second email to raise a formal complaint the member of staff who had responded to my email to raise with her manger, send the email to me and not her manger. Very shoddy and sloppy administrative work, with no apology from the member of staff

Eventually the branch manager emailed a half arsed worthless lip service apology, even after explaining the whole debacle they weren’t really interested initially of trying to remedy the problem they essentially their online technology had created. If you make a mistake, own it and fix it, eventually they did but only after I insisted on a full refund and threatened legal action.
Absolutely would NOT recommend Pure Spa Bristol,Customer service and staff are completely incompetent and full on shit show.

In this current climate of struggling finances and ever increasing cost of living prices constantly on the uprise, don’t spend hard earned money with these circus clowns. You would be wasting funds and precious time sorting out refunds, for services not delivered.

Puts Spa Bristol get your shit together quickly, or do us all a favour cease trading permanently!!