Purple Ocean Avis 

very few advisors have been accurate for me. Honestly paying basically $20 for only a 3 min video is ridiculous, i always have ask only 1 question because of how short the time is, the time should be at least 5 or 6 minutes for the price that they give.

Most of the readers on here are great. Love the app and the readings I've gotten.

Service is very easy to use and majority of readers are genuine and most importantly accurate!!!! They are also quick when talking and not stalling to gain minutes.
I had an issue with a fake one and customer service was very supportive in the matter. I recommend.

The second reading I had seem to be more on the negative side and took a long time. I just feel we didn’t connect

Purple Ocean/Garden and Kasamba are sister companies. They both take 70% commission plus 19-29c per minute depending on method of delivery (chat/voice)

Constant sales happening which you cannot opt out of and forced to read for even less revenue

They favor new advisors, leaving existing ones with no callers

Support is non existent. They send template responses which are not relevant to your question

They do not protect from clients that only leave negative reviews to damage reputations (alexandru, kim or kimberley, ~scorpioqueen~, lizzim, nova18, thankful4u, venere13, soulful123, kannhh, mchat, c cheng, fatma, onyxsun, Jaqui B / Jaqui18 plus many more)

avoid this platform and try something less greedy!

I had a very bad reading, the advisor didn’t read my information that I had given to them beforehand properly and it was extremely rushed, zero empathy and the video was cut off before they finished talking. I gave an honest review as I was already feeling low and the reading only made me feel 100% worse! Because I have a bad review I got three messages from the adviser telling me to change it, then change it again and again until she was happy! The picture of the advisor was a completely different person to whom gave me the reading in the video, which made things worse as I read their bio beforehand thinking this person has empathy, what a waste of time that was! This then gives other people a completely false impression! I felt bullied by the end of it, NEVER AGAIN!!

They definitely manipulate reviews.
I am sure they know some advisors pay african farms or ask friends to leave negative reviews on other advisors and they still leave those reviews there even though they are fake.

i enjoy Purple Ocean, Their guidance is very helpful when you need guidance

Variety of options and amazing and accurate readings

I’m sharing my experience to warn other advisors about the unprofessional environment at Purple Ocean. After reporting another advisor for harassment, I was met with a confusing and defensive tone from the first staff member I spoke with. I pushed back and set a firm boundary—and while I was direct because of the stress of the situation, the management response was completely disproportionate.
Instead of de-escalating, a manager impulsively suspended my account and labeled me 'unprofessional.' I was forced to use strategy and 'put on an act' just to get my account back and protect my finances.
The most frustrating part? When I recently brought this to the owners, they admitted that I hadn't actually broken any guidelines. They essentially acknowledged I was wrongly suspended, yet to this day, I have never received an official apology for the mistake or the financial jeopardy they put me in. The staff even tried to pivot to casual chat about birth charts afterward, showing a total lack of professional boundaries. There is a clear culture of favoritism and a lack of integrity when it comes to admitting staff errors.

Also, they finally just recently (not when the incident with the other advisor who kept coming to me) added the ability for advisors to be able to block and each time you can put the reasoning but yet will still pester you about your reasoning for wanting to protect yourself and business…and I believe they mess with your visibility.

I find several of the psychics on purple Ovean to really be very thorough and accurate!

I love it and finally feel at peace with some of my questions being accurately answered I was on Keen for sometime but I really like the video feature I know im not talking to Ai

I dedicated over 7 years to this app- for 5 of these years I logged in almost daily. I had the Top Accuracy banner and went above and beyond doing my best with readings and ample follow up questions to clients. The same thing just happened as the reviewer MF here in the previous review. On the same day your account got terminated my account also got terminated out of the blue. I hadn’t logged in that day and the day before I did 5 rush order- 4 were repeat clients (one who ordered two of these readings orders every readings every time I logged in all these years- she even followed me to PO from another app and she ordered two that day). Other clients you can see I went above and beyond with follow up comments (one client the message exchange was around 30 follow up messages in which as always I am happy to do so). Under this review in the app store Purple Ocean has edited their review FOUR times in the response that they will give me a reason yet still over a month later my emails asking if you can give me the reason have been ignored. Which leaves me to believe with what happened with accidently deleting me off their email records and automated response- this was all some sort of mistake.

My last interaction with customer service two days before was just being sent a link to send my passport and photo recognition (which I did) since mid conversation in a customer service query I suddenly got a response “I don’t know who you are or have record of any of your previous emails” (keep in mind I had been using the same email address for Purple Ocean since 2019 and never changed it- with the app update they changed my email address to a random email which was not my one and mid conversation too suddenly saying they don’t know who I am and no record of me).

Until now I have received no response from customer service about what happened. As of now the response I have received from customer service was a copy and paste “ We were hoping to hear back from you regarding the topic in question.
As it's been a while and you have not yet replied, I wanted to let you know that your query is marked as closed for now.”
which doesn’t make sense since it’s me who has sent around 6 emails in the last 5 days to please explain what happened.

On the App Store they have updated their response FOUR times telling me they would give me a reason but over a month later I was still never given a reason which leads me to believe they don’t want to apologise that this was a technical glitch/ bot since from my understanding I never broke any terms and conditions or was told that I broke any.

After nearly seven years of service, during which I have always kept a good reputation among customers and with the support team, with high ratings, high earnings for the platform, and an accuracy badge, my profile was terminated with no previous warning.

I would love to know which TOU was violated, as I have always informed customers about topics that were not permitted by the app, reported to the support about customers with multiple accounts (not always possible to remember, but when I did, I reported), never shared personal information, never had any sort of unethical behavior towards any customer and always informed the support about delicate situations.

A while ago, the platform tried to give me a warning for missing tryouts, which I was able to collect information, and all the time I reported to the support about a missed tryout, they would agree that it was a third-party provider issue and not mine (there are several emails with this sort of scenario, where the chat would end alone before being answered, regardless of being a tryout or a regular chat). So, considering all of that, I really would love to understand why this happened.

I was a go-to advisor when the support team would need to test a new feature or understand an issue more in-depth, so we always kept a good relationship. All the times when I asked the support about my performance or profile details, they always addressed positive things, so this was really shocking and sad. I felt really sad to see that we are nothing for the platform.

HORRENDOUS!
NEVER EVER JOIN THIS APP

IT FAILS TO HONOUR REQUESTS TO CLOSE ACCOUNTS, BY DELIBERATELY NOT SENDING ITS CONFIRMATION EMAIL AS PROMISED.

THIS IS THE WORST ABUSE OF A CUSTOMER THAT I HAVE EVER EXPERIENCED IN MY LIFE!

TO BE AVOIDED AT ALL COSTS.

I had a pretty good experience with them I've been getting readings from theredqueen and Brandys Taurean Eye they are legit psychics.

Ricardo, my advisor, is always prompt, honest, and kind!!

Generally the best service of this nature that I have ever used, support is good and the prices are affordable.

I’ve always had a great experience on Purple Ocean because all of these experts and advisers are kind, honest, experienced, knowledgeable and helpful. They get back to me a reasonable timeframe. Molara and IntuitivePsychicTori have been my favourite advisors. Molara is my go-too person! She’s amazing!

The only thing I can suggest is do more sales on purple ocean. Such as, buy 4 sessions for 10$, the first video cam is for free for 15 minutes, win a draw…

very happy with the app, great advisors with accurate predictions.