Quictent US Avis 

my carport did not last long, We had some rain come through with less than 20 mph winds and it just bent my poles up and tore a hole through my canopy. Customer service wanted me to use the the poles that were not as damaged as the rest but there was no way i could use them. The next email just said if you need anything else please refer to our catalog to order something.

Very easy to set up. Perfect to have on hand for unpredictable weather when hosting an outdoor event. Collapses into a compact carrying that one person can easily haul away and store for future use.

Received my 10x20 carport a day before scheduled delivery date. While setting up the tarp ripped in one spot and began to separate in 2 other spots around the holes for the bungee cord. I contacted the company and they set out a replacement tarp asap. Cicely was great at handling my issue. Thank you again
Dwayne

We received our 6x6 quictent canopy promptly and professionally, from the seller to the delivery. It serves our purpose, doing just what was intended. It provides relief from the sun and shelter from rain showers. This canopy is not designed nor advertised to withstand hurricane winds or torrential downpours. It is what it is, and does the job its intended to do.
We noticed after close inspection that at certain spots in the canopy that werent reinforced,there was separation of the material. After contacting quictent and explaining our potentially bad situation, a new canopy was sent. We are very grateful that Cicely took the time to listen to our complaint, acting on it professionally, and resolving the issue promptly. As I told her, USA still has quality values despite where and how a product is made. Thanks

Several years ago our pop up was damaged while being put away. After 4 sequences of trying to buy the replacement parts, we decided to fabricate from a metal shop. We had lost our model number and the representative kept asking for information we did not have.Measurements and comparable parts were deemed to risky to sell us. This time we explained this to Cicely and she was over the top in support and getting our order in. Could not be more pleased with her help and receiving this order

The 10' x 10' screen canopy arrived on schedule and in good shape.

I took my Quictent to Snow Mountain Ranch near Granby Colorado and its frame was severely damaged in a microburst that had 50-75 mph winds. I contacted Quictent about repair parts and they sent the parts I requested and I repaired the frame. They were a little slow about sending the parts due to their busy work load and it took about a week to received the parts by FedX. Overall, they were very nice to work with and showed a genuine interest is enabling me to repair the frame.

I received my package on Thursday, July 23, 2020. When I opened the package on Saturday July 25, 2020, and removed the case. It had mold all over it. There is
a small mall tear on one end of the case. I pulled the tent out about 6" and discovered that it was dirty.
This is a used product. I need to return it. I have called twice and left messages. I have not received a response.

The tent was junk. The wind picked it up and collapsed it and ripped it at the graduation

Very poor quality products, made in China. Instructions are no help at all. You must try to figure out what to do with poor drawings. Wrong part included and we still do not have the replacement after a week. The 10x20 greenhouse is just sitting outside partially assembled. Poor customer support. Don’t waste your money. The greenhouse is NOT returnable since you will never be able to repackage it.

Defect in material at sites where velcro attached tent to frame; had to reinforce with small patches of tape. Otherwise, love it!

Great customer service from Milka. Item arrived on Friday and hubby put it up in about 30 minutes. Appears very sturdy and perfect for our use. Will see what the winter does to it.

We love our new pop up canopy with screen sides. With a son that is afraid of bees, we have used it as a way for him to feel safe outside. It has enabled him to swim in our inflatable pool and join us for family dinners.

The setup is super easy. While ideal for two people, I've put it up and taken it down by myself multiple times. Also, the quality seems to be top notch. I love the wheeled bag that it comes in, which helps in bringing it from our garage to backyard.

We look forward to having this for future tailgating once our kids get older and some normalcy returns. The screen removable which will be useful if we don't want it on for games.

Good tent for what it costs, no problems assembling, fairly simple instructions & excellent customer service, nice & friendly. Received item in about 4 business days from ordering. Wouldn't use it for every day use, but occasional use seems like it will hold up fine

Had an issue with a zipper breaking issue was quikly resolved! new screen on its its way.

Great product! I was looking for a canopy to keep mosquitoes away. I normally get eaten alive on camping trips and have to go inside the tent in the evenings, so I wanted a place I could still be social but avoid getting a million bites. This is perfect! It’s lightweight and very easy to set up. The waterproof top worked flawlessly, and we got many comments from other campers asking where we got it. I was worried it would be hard to pack into the bag again but it was a breeze. Smart design, quality product - we would get this again in the future!

The 10 x 10 screen tent was easy to assemble* and is keeping the mosquitos away while letting us enjoy the view of our garden, and still getting the cooling breeze, too. it has also done well in the rain. It is big enough for 4 people to sit 6ft apart, so eventually plan to use it to socialize outdoors with a few friends

I did have trouble when one of the zipper pulls slid off--I put it back on but did not not realize it was on wrong-side out. It took awhile to figure out, but then it worked fine. Just be careful when you unpack the screen sides that the zipper pulls don't come off.
It does help to have 2 people to assemble it, but I was able to disassamble easily by myself.

Has been a game changer for vacation in Northwoods, WI. Bug free days/nights

I ordered a 10' x 10' Pop-Up Canopy with a mesh side screen. It was easy to assemble; however, the mesh side screen was defective, and there was a gap which preventing me from being able to zip it closed. I contacted Quicten US via e-mail and received a response from Jasmine asking me to provide pictures which I did. The next day she followed up and said that a replacement was being sent. I received it within a few days, and it fit perfectly. I am very satisfied with the quality, and the company provides exceptional service. It's a great company to deal with!