Rachel Jackson Avis 

I love Rachel Jackson jewellery and am lucky enough to have a few necklaces. However, the most recent order wasn't quite right and their customer service team were amazing - sometimes things go wrong but they fixed it quickly. Definitely recommend RJ for your next jewellery fix!

Wife's necklace broke not long after receiving it. After contacting customer service they couldn't be more helpful. Emily reassured us, explained what they could do and sorted a new item in roughly 8 working days. Was very happy with the service and professioanlism

Emily was extremely helpful when I needed a gift and it was out of stock everywhere. She helped me find a stockist and then assisted the stockist with the engraving in time for the event. Will definitely buy again!

We had a faulty pendant and the kindness and speed with which it was dealt with was made very uncomplicated and stress free.

True character and standards are shown when things go wrong and this company were very beautiful.

I love RJ jewellery and got very excited to buy a gift in the archive sale, but when they came to fulfil my order, the item wasn't available. However, I received a lovely email with a very suitable alternative and a 15% discount. Things sometimes go wrong, but I judge a company by what they do when something does, and RJ couldn't have managed the situation better.

Beautiful jewellery that feels elegant and individual. Customer service is second to none. Incredibly helpful and swift in all communications, a delightful company to deal with.

Wanted to return goods and the support team were very good with their quick friendly and efficient responses.

I contacted customer service as the chain I bought my daughter for Christmas broke. I received a reply very quickly and a replacement was sent out within a couple of days. Excellent service

Customer service were super helpful with my request and dealt with it a swift and friendly manner!

Friendly and efficient team always happy to help!

My sisters bought me a Zodiac necklace for my birthday in the summer which I love and have worn daily. Unfortunately, one day the chain snapped as I picked it up to put on - thankfully in the house and not while I was out wearing it so I didn't lose the pendant. Emily from RJ was quick to organise a replacement for me.

Beautiful products with matching customer service. I purchased some items for my wife's birthday. Unfortunately one of the items turned out to be out of stock after I had ordered. Emily in customer services couldn't have helped me enough, getting an alternative item to me next day delivery so as not to miss my wife's birthday. THANK YOU

I brought myself the zodiac coin necklace and later got it for my friends birthday present! We both love them!

Sadly the chains snapped with both, however, I called Rachel Jackson and they replaced both chains immediately, their customer service was incredible, I will 100% buy from here again.

I bought a really expensive necklace. I loved it but it broke after a few weeks. It’s under warrantee but I have emailed several times and been ignored. I now have a £250 necklace that I can’t wear and no response from Rachel Jackson at all. Very disappointed.

Emily - the Customer Happiness Manager - was a great help in dealing with a delivery issue with a present I sent to Denmark. Very professional and efficient.

Best customer service ever! Thank you so much!

Great customer service and two beautiful necklaces. Had an issue with dpd , customer service got in touch promptly and my order was dispatched. Always love the jewellery.

I recently ordered the Gemma Styles necklace from Rachel Jackson. Unfortunately after just a few short weeks it somehow broke. I reached out to the customer service and received a very kind reply pretty much immediately. After a few very kind and emails back and forth Emily offered me a gift card and I was so thankful. So all in all- I will definitely order from Rachel Jackson again and appreciate the very kind customer service-Thank you!

Sent the wrong item ordered for a Christmas gift, poor start. Not even so much as an apology when contacted directly, getting worse. Correct item out of stock, near rock bottom. Either the 'customer happiness manager' is a bot or has the charisma and charm of a tea towel, there's rock bottom.

Managed to order a pendant that my partner lost. Super swift delivery and amazing customer-centric focus. Highly recommend Rachel Jackson.