Rafarada Avis 

the worst experience of my life. im black guess you know that. I have the biggest heart for patience and now I have reached my ends with this company. I ordered the hair in march 2026. it took a month and 8 days for the hair to reach me thanks Fed_Ex because I gave y'all the best when I worked for your company, never have they ever seen a woman like me that can throw packages in a shoot at 3042 an hour. I played base ball. back to the real issue, I ordered, the order was late, contacted Rafarada, even went on the BBB never found this so called RAFARADA company on the BBB, guessing there not backed by BBB. then you have the RAFARADA website that I have gone through and read the returns , contact us and information regarding the company and I can't still find anything where your company is accredited from NO ONE. NOT EVEN A REAL ADDRESS to contact some one for customer support. This had been the biggest scam I have ever felt with, times up baby. im glad you took the wig back signed for it and kept the money with no response. Im cool because court hurts worser. Im coming in the worst way, but time is great, gives the heart time to take a vacation, to heal from the concept of being deceived. I had the wig sent it back express, with five thousand dollars insurance and certification with signature, all because they sent the wig six inches from the back of the neck the middle of my hair, this means it didn't cover the remains of my head from the middle all the way to the top of my hairline. I sent almost 160 emails and they acted as if what I sent didn't make since. they even told me they recorded the hair before they sent it to me which makes no since because any company would put a full trial on any head size before sending out any product. So great I did too, over and over without touching it with my hands so it would not be destroyed or tampered, I still haven't received my refund. Another thing I was sent an email telling me they are willing to pay me forty dollars for wig thaT WAS LATE AND SENT BACK IN MENT CONDITION. thanks for the experience and I will finally be meeting you all in court. 100 percent willing to submit the emails if you want. id rather see them suffer my loss. contact me if you need all the information

The real African vibe. I love that it blended so well with my hair. Got lots of compliments of people thinking it was my natural hair lol. The delivery was amazing, fast and smooth. Customers service was easy to talk to and they responded amazingly. I have a lot to say but a trial will convince you more 😍😍. Overall experience is superb 🙏

One of the best colour wigs I own

Do not order from them!! Hair you receive does not look like pictures on their website. Hair is very poor, cheap quality, and the most they’re willing to offer you is $20-$35 refund. Do not order if you value your hard-earned money.

I am extremely disappointed with this purchase. I ordered the Big Bouncy Afro Curly Human Hair Lace Wig, 4C Texture, 18 inches, 180% density, but what I received was nowhere near what was advertised. The wig was extremely short and certainly did not look or measure like an 18-inch unit.
When I contacted the seller to resolve the issue, they refused to provide a return label and instead offered me just $40 to keep the wig. This was not an acceptable solution, as the product was not as described in the first place.
The whole experience has been incredibly frustrating. I feel that the seller was more interested in keeping my money than resolving the problem fairly and providing proper customer service.
I would strongly advise other buyers to be cautious before purchasing. Based on my experience, I would not recommend this seller. The product did not meet the advertised description, and the after-sales service was extremely disappointing. I expected much better and regret making this purchase.

Do not ever order from these people the wigs that they advertise is not real. I am a victim. They don’t have any phone number. The phone number that they have is actually on ‎WhatsApp. I’m trying to get my refund now is telling me that the email does not exist. It’s not found so I’m going to the company that pay them and I’m going to stop it. I’m telling you do not order from these people.

They are scammers! I placed an order from 6th of September and l am still awaiting fulfilment, also communication was poor

It took longer than advertised. The hair quality was very disappointing.

The unit I purchased is absolutely Beautiful!
Have received so many compliments. Took awhile to receive my order, but customer service was excellent and assured me that I would receive my order. I will definitely be ordering more units in the future!

The hair is not identical to what is shown in the pictures, and they do not respond when you try to raise a complaint or express your concerns. This has been a very disappointing experience. I truly regret making this purchase.

This hair was advertised as RAW VIRGIN HAIR, this turned into a literal rats nest!

The wigs I received were not as pictured on the website! Please do not order from them! I ordered 2 pixie wigs and received 2 wigs that were not styled or cut at all!!! BUYER BEWARE! They are a total scam!

Had a wonderful experience with my order tonight. I made a mistake with my delivery order and the immediate reach out to me to rectified the issue. Definitely will order again

Purchased from their site on 30 April and glad I purchased through PayPal as I put in a case for a refund on the 18th of may as my wig still hasn't even been despatched. Awful company.

I ordered a pixie wig that was on sale for $99 the wig that they sent was an Afro wig, not at all the one pictured or paid for. I have an event and pictures to take before the event so I had to make the wig work. The hair quality is not bad, but I will never order again as I have no confidence that I would receive the right product. The one thing customer service is very good at responding and the order came in ok time. But for $100 wig, they offered me $10 refund!!!! Sad, I’m convinced order local these Chinese vendors are scams!

This company is a SCAM!!! Rafarada convinced me to return the product, kept the product, and kept my money!!!

I wish I had listened to my gut before ordering from this company.

Before ordering, I struggled to find independent reviews. Since the company is less than a year old, I assumed they simply hadn't had time to build a reputation. I genuinely wanted to give them a chance. I thought I might have found a hidden gem and was willing to be one of the first customers to leave an honest, independent review.

I purchased a 24-inch hair unit after reviewing the photos and videos on their website. Before ordering, I contacted them through Instagram and email with questions about the length, curl pattern, and texture. They described the hair as having soft, bouncy, large coily curls, so I placed my order.

Their website advertised delivery in 3–5 days. After ordering on June 27, I was told processing alone could take up to nine days. The unit finally arrived on July 6 after shipping from China.

Unfortunately, what I received looked nothing like what was advertised. The curls were tight jerry curls instead of the large, bouncy curls shown on the website, and the unit was nowhere near the advertised 24 inches. I understand curly hair shrinks, so I gently stretched the curls by hand only to verify the length. Instead of returning to their original pattern, the curls immediately broke apart and became frizzy. I stopped there. I never installed the wig, cut the lace, washed it, or applied products because I was still within the return window.

I immediately contacted the company with photos. Rather than immediately requesting a refund, I tried to work with them by asking if they could send additional longer hair so I could make the unit usable. That request was ignored.

Instead, they offered me $30 on a nearly $300 purchase and told me to style it. When I declined and requested a return under their advertised 30-day, no-hassle return policy, the runaround began.

Although their website states that quality issues qualify for a return and that they will cover return postage once confirmed, they instead questioned my observations, told me returning it would be expensive, involve customs fees, and take too long, then encouraged me to keep it, give it away, or accept $40 instead.

It became obvious they were doing everything possible to discourage me from exercising the return policy they advertise.

After placing my order, I broadened my search and found a sponsored TikTok video for another one of their products. In the comments, another customer said they had just purchased one of the company's units, saw how the hair behaved, immediately wanted a refund, had already contacted the company, and was getting the runaround. Unfortunately, I experienced the same thing.

It appears to me that this was a classic bait-and-switch. The product I received did not remotely resemble the photos or videos used to advertise it. What I was shown on the website is not what I received.

I've now filed a PayPal claim because, despite my repeated efforts to resolve this matter directly, the company has chosen not to honor its advertised return policy or provide a fair resolution.

If you're considering ordering from this company, my advice is simple: if you can't find genuine independent reviews, take that as a warning sign. I wanted to believe I'd found a great new vendor. Instead, I experienced what appears to be a classic bait-and-switch, poor product quality, and a company that made returning the product far more difficult than purchasing it.

If zero stars were an option, that's exactly what I would give them.