Raft Furniture Avis 

Great customer service here at Raft, Westfield (White City).

We have been several times and it’s always been extremely welcoming. We will be coming back to purchase more furniture and recommend to friends / family.

Fabulous service from Raft in St Albans, with a very special mention to the lovely Hosna, who was absolutely fantastic from start to finish. We were advised, guided and supported throughout; nothing was too much trouble and we were totally at ease with our final decision, a beautiful modular unit for our home.

The whole team at Raft were fantastic, delivery faultless and we absolutely love our purchase thus far.

Thank you so much to all the team at Raft St Albans.

The Douglas's

The staff at Westfield were so helpful and answered any queries we had, beautiful products!

Very helpful staff, lovely furniture, top quality

Great shop, excellent quality and price ratio!

Stuff is very helpful and friendly!

I still haven't received the samples I ordered over a month ago!

Couldn't be happier with our experience at Raft. We visited the Westfield store in June to see the sofas in person and they really lived up to our expectations. Kamil was wonderful throughout the whole process and helped us explore all options to ensure the sofa was exactly what we wanted and fit through our narrow doorways. The expected delivery timeframe was 10-12 weeks but it got delivered in 6! Couldn’t recommend them more.

My partner and I had a fantastic experience buying our new sofa with the Cricklewood showroom team. Abasin was very helpful and showed us all the sofa styles, fabrics and financing options. We enjoyed a glass of Prosecco in the showroom to celebrate. Plus the sofa arrived weeks earlier than anticipated and it’s gorgeous. Thank you!

Desk with imperfections. Unfortunately not the experience we expected from Raft.We ordered a new desk and waited 6 weeks only for it to arrive with drilled holes on the pieces of wood, in places where they were visible and where there was no reason for it to have holes. It was chipped in one spot and the glass top is not sitting entirely into the holes that are made for it to attach. In general not the quality we expected for the price. This should be a clearance piece keeping in mind the condition that we received it .The next day someone came and feeled the drilled holes and the chipped part and that was it.The glass top still doesn't sit entirely in the holes that it is supposed to.I called the customer service and emailed the lady that helped us place the order in the first place and she said someone would call me back within 48 hours. 5 days have passed no call whatsoever. I also sent pictures where the imperfections are obvious. Nobody ever apologized for the poor condition of the desk or the inconvenience caused. Very unprofessional...

great service
high quality furniture

Kamil was so friendly and helpful. All of the pieces we have from Raft are great quality, can’t recommend enough.

Purchased a sofa from Raft a few years ago and have become more and more disappointed with it.
After a year the base cushions became flat and the foam inside became mis-shaped, I have reported it on several occasions and each time told it needs plumping - no amount of plumping is going to bring back the foam to its normal shape. One of the back cushions is noticeably under stuffed making it have a slumped look even when its just been plumped. I have on multiple occasions emailed to ask for prices for new cushions and what different options they have and never got a response or when I did was just told how much new cushions would be with no description of options.

A big thankyou to Alexander Fabuenne from the Richmond store who was so helpful to me in thinking through / giving me options for a new sofa ( back in april 24) ….. we bough the wawick corner sofa in easy clean chenille and we love it ! Would highly recommend the Richmond store

Great service, beautiful furniture!

I purchased the Lincoln Love Seat in mink from the outlet store a few weeks ago. This is an enormous chair which was to replace a 2-seater sofa I had used for 30 years - so the outlet store route is not something I would usually consider for such an important piece of furniture - but it was exactly what I was looking for. What made my mind up is that a year before we had purchased a 3-seater sofa from the main RAFT store and are still impressed with its quality, look and feel (with regularish plumping!) - so I had total confidence in making such an impulsive purchase, without trying. I have found both products to be very high quality and worth the high price as I know they will both stand the test of time in both looks and comfort. From browsing in store through to delivery and installation, the company is completely professional and I would have no hesitation in recommending them.

I had a great experience both online and in the shop. Very helpful and enthusiastic staff member in the shop and very efficient and qualitative service online. Thank you

We visited RAFT in Westfield after a friend recommended them, and they didn't disappoint! Kamil was very friendly, helpful and informative about the sofas that we liked and provided an excellent service! We ended up buying 3 sofas there - 2 for our lounge (the Marlow) and 1 chaise for our snug area (the Manhatten). The quality looks amazing and the service was brilliant; we are now excited to receive delivery of the sofas making our home beautiful and cozy.

Have purchased 2 sofas from Westfield branch of Raft. So pleased with them absolutely perfect. Well made, comfy and stylish.
I also like that they are made in the UK.

Service is amazing. Polite and very helpful :)

I have picked 3 items after browsing in the St. Albans store. Azin has been very welcoming and helpful throughout our ordering journey. Everything has been delivered on time as expected and the delivery guys were very efficient in assembling the sofa. So happy with our purchase, great quality worth every penny. Love our sofa, accent chair and our teak root side table

As a family we have had a mixed experience with Raft Furniture. Our sofa was super, just as we wanted.
Unfortunately, osteoarthritis made turning and plumping up of the feather cushion interiors an arduous task. We reordered fibre cushion interiors and our experience with Raft deteriorated. Turns out that, as we had washed our cushion covers and had now shrunk slightly thereby no longer fitting the new fibre interiors that incidentally were delivered oversized, Raft would not help us anymore. We had no information to say do not wash covers that have fire retardant applied. Our new oversized sofa cushions had to be returned to Raft to be mechanically fitted to the covers! We have an ongoing issue with them regarding a badly torn interior cover, but to no avail.