randjleather.co.uk Avis 

Well what can I say about the sales person I had to deal with during the 2 visits to the Uddingston store over a 3 day period is that the pleasure was all ours GWEN.
GWEN your attitude toward customer care was above and beyond what I and my wife expected and with your great product knowledge and advice we were very happy to select sofas from R&J and very much look forward to getting these in early August
Thanks again GWEN 👍👍👍

Called Elaine at the Birkenshaw store after having a small problem with one of my sofas I purchased from R&J leather 4 years ago. Elaine was so lovely and has arranged for someone to come out within 10 days to sort my problem. First class service and wouldn’t hesitate to buy from here again. Thank you for your help.

Went to Birkenshaw shop, Elaine was lovely, very helpful and pleasant not pushy like some other stores, would highly recommend going to this store.

Waited five months for my suite to arrive despite being told it would only take eighteen weeks. On arrival the settee showed staples so I rang then and two guys came out but did not completely fix it then came back which left the fabric loose and would have eventually came away.

December I spoke to Lorraine who would get back to me. Weeks went by and I discovered the chair is squeezing and the padding on the back was not the same on both sides. After months of calls and email with photos of said padding.

They fixed the squeaking but still not the padding.
One woman told me the corners were elasticated but contradicted by another.

Eventually in was told by telephone they would send a crew to pick up the suite to fix the problems on April 28th then Susie rang to see the suite to at home to see if it could be fixed in my house so I agreed.

On arrival she tried fluffing up the cushion which obviously wouldn’t work and proceeded to say nothing was wrong with it and stormed out.

Now they are refusing to fix it and the only option for me is a full refund but need to decide within 24 hours.

I asked for the CEO contact which they said he only pays the staff not deal with customers.

I am so disappointed with the treatment by them. They said the suite would be fixed which they now categorically deny is faulty now even though the phots sent proved and they confirmed this at the time.

I am a person of pensionable age with Ill health and wish I’d not got rid of my old suite and would never visit this store again or recommend them.

Went to R and J leather in Uddingston today, just to look.Had been in before seen a suite I liked and looked about .Elaine the representative , you are a credit to this company.
You could see I was anxious about making such a commitment but we laughed over the " Buy cheap buy twice " way we were both brought up with but its true.
I didn't feel pressured at all even in this day and age You took time to tell me about the different leathers and gradings something your competitors up tye Road I'm Sterling didn't seem interested in when I advised on a budget !
Looking forward to my new suite when it arrives

What a refreshing change. No hard sell, just good honest customer service.
Elaine couldn’t have been more helpful, her product knowledge is excellent and helped my Mum pick out exactly what she wanted.
The shop is laid out very well and even has a lift to the second floor for wheel chair users.
Mum is very thankful to you Elaine, and is very excited to receive her new suite.

So I wait 10 months for a sofa which eventually gets delivered to find my 2 seater has and inch gap between them both, they send out a guy to look at it in which after he batters the clips with a hammer tells me the top of the sofa has been manufactured wrong but he could fixed it by opening the sofa up and add padding at which point I said no way are you opening up a new sofa and he left, sent 2 emails to R&J no reply then calls to be told nothing wrong with it the gap will go once you start using it and then hangs up the phone, Lorraine from R&J hang your head in shame, you not heard the last of me Lady..

R&J Leather