Raymour & Flanigan - Exton Avis 299

furniture scheduled to be delivered tomorrow (Saturday), Just received a call stating one piece of furniture is damaged and cannot be delivered. I contacted the dispatch facility and he said it wasn't there fault. He instructed me to call the store (exton). I called the store and she stated it wasn't their fault either. Now I will only receive one piece tomorrow and I have to take off work on Monday since I won't know my four hour time window until Sunday night. Very inconvenient and zero empathy from the staff

Katie was excellent and made a very stressful decision of buying a new mattress easy!! And AC was a big help on a virtual chat.

Awesome customer service, Lisa Sylvester was amazing

Our salesman Derek was great. He was knowledgeable and very patient. Never rushed us into a sale.

Katie Walton has helped me with my purchase more than once at Raymour and has always been outstanding. Very knowledgable and not pushy. Their selection is always top notch and their customer service is too!

I had an extremely frustrating and unacceptable experience with customer service at the Exton store. I spoke with Jonathan, whose behavior was shockingly rude, dismissive, and unprofessional. His tone was condescending, and he showed no willingness to assist or resolve the issue.

This level of disrespect is completely inappropriate for someone in a customer-facing role. Interactions like this reflect very poorly on your organization and are the reason customers lose trust and take their business elsewhere.
I strongly recommend that this situation be addressed immediately. No customer should be treated this way, and employees representing your company should be held to a much higher standard of professionalism and basic courtesy.

Derek went out of his way to find a solution to our problem. He is an asset to your company.

AC Cosme is an outstanding professional - friendly, knowledgeable and efficient. He took the time to consider how the furniture will be used and he worked hard to meet my goals. He has helped me before and he will always be my "go-to" sales rep when buying furniture. Thank you, AC!

Adrian was extremely helpful working with us to select furniture. He spent a lot of time with us. Thanks

Personnel were very courteous & professional. Answered our questions & left us very satisfied.

We don’t shop anywhere else because we always find what we want at R&F. I’m leaving off 1 star - their bookshelf offerings have become dismal. I get it - everyone reads eBooks these days, but there are plenty of GenXrs out there with sizable book collections who still like buying hardcovers.

Our sales associate was amazing. So helpful. Did not pressure us for a sale.
Was friendly and spent time with us. Showed us several options. We did decide to buy our sectional. Bought there 3 years ago. So happy we decided to go back. Thanks.

Lisa was great!!
took her time and I know I will love my mattress!!

Customer service is good, but needs more follow up on deliveries and damaged furniture. I had to keep calling to find out where my bed was and when delivered damaged, needed to once again follow up numerous times for exchange. Really like their furniture.

My salesperson made all the difference.

Salesman was so helpful…..for such a small order.
I do shop with Raymour for the good customer service!

Mishel was very informative & helped me with the whole process.

Gail was fantastic! She was so patient with us and answered all of our questions. She helped us make a great decision and we are so excited for our new couch

I wasn't clear on the return policy. Had I been more clear, I would have taken my time and tried different brands of mattresses.