Raymour & Flanigan - North Plainfield Outlet Avis 

It’s been 6 months since I submitted a request and repeated follow ups to have the recliner switch repaired under the extended warranty and yet no communication, no one answering emails or calls and a broken recliner switch. That’s bad business.

Every time I buy something from Raymour and Flannigan im somehow still surprised when its filled with issues and annoyances, but it always is. Ordered a nightstand for online pick up a week or so ago, the order had no tracking number so I couldn't easily check when it was ready with the tracker and I got no email or text when it came in. I had to contact customer support today to be told that it had arrived a couple days ago. I drove out of my way to the pickup location here (for some reason they wouldn't ship it to my closer store) as soon as I could go after work, the store is open until 9 so I figured 7:15 would be fine... WRONG. I was told that pickup hours had ended at 7 and to come back another time. Lo and behold there is some kind of fine print in the store hours about pickup hours. So the employees who were sitting there on their phones doing nothing refused to go get my little night stand and sent me packing. So now I have to drive home empty handed and come all the way back out here within their small pickup hour window that is essentially the same hours that I work. Not pleased.

Rose , our salesperson, was exceptional. She was very knowledgeable, patient, and pleasant. Rose helped us with our dinette selection, rug, and accessories. Her pleasant demeanor and her warm smile made our shopping experience pleasurable.

My visit was perfect & my go to person was excellent Rose was beyond helpful & this is my second item that I am buying from Raymour & Flanigan & with Rose's help it was easy for me because she let you decide after you tell her what you are looking for the color, the style it' s your choice but Rose has a eye for style which was also helpful because it has been years since I actually brought furniture of any kind & now I just want to make over my entire " Livingroom " I want a different look as well as style & Rose had been very helpful in both areas to me & I know that she will be helpful to you also so just ask for Rose North Plainfield Raymour & Flanigan.Thank you!!!!!

Our salesman Armand was such a pleasure to work with. He was dressed professionally (which is almost rare these days) and so polite and helpful. Raymour and Flanagan is great to work with. The financing and delivery options are some of the best. We are repeat customers and will continue to be in the future!

Prices were different then a couple days ago but I spoke up & got it rectified !

I always go back to Raymour for Quality

Service can always do better with communication…

The one star of credit is a token for their lack of an antagonistic tone or attitude.
The short version of my tale of Raymour and Flanagan Outlet woe. All contacts was made at my initiation and every “Customer Care” representative who promised to get back to me…never did. Two e-mails to Customer Care and it’s Director were never even acknowledged.

9/13/25: Ordered a chair and was promised delivery within 3 weeks. (approx. 10/10/25 at the latest)
10/27/25: Called to find out that our chair wouldn’t even ship from the manufacturer until mid-November.
11/5/25: (Surprisingly) Received an e-mail from R&F that my chair would be delivered the next day (11/6) between 9a-12N and be sure someone would be there. No delivery.
11/6/25: Made several calls to finally learn that the e-mail advisory I received was an error that was due to “system transition.” Canceled my order and requested a refund that was supposed to take no longer than 10 business days.
11/21/25: Learned that my refund request wasn’t even submitted until 11/16/25.
12/4/25: Finally received by refund…20 “business days” later.

The loooong version: On 9/13/25 we visited the Raymour & Flanigan Outlet in North Plainfield, NJ with the objective of purchasing a small pushback recliner. With the help of Sales Consultant Rose Fisher we purchased an Adahlia Push Back Recliner. Unfortunately, she informed us that it was not in stock and she would "special order it" to cut the delivery time down to 3-4 weeks.

• 10/14/25 (4 weeks after order): Visited R&F Outlet The receptionist looked up the order online and indicated the chair was due to get to the warehouse on 10/18/25 and Rose would call us to schedule delivery as soon as it arrived. Never did.
• 10/24/25: I stopped by the store and talked to Rose. She indicated she would investigate and get back to me that afternoon. Never did.
• 10/26/25: Sent Rose a text message reminding her of promise on 10/24. Never received a reply.
• 10/27/25 (11:00a): Spoke to Store Manager Antonio who, after initially having difficulty finding our chair…indicated that it would be at least mid-November before the manufacturer would be sending the chair up north to facilitate the delivery. Due to my understandable frustration with delivery, Antonio indicated he would waive the delivery charge.
• 11/5/25: I received a very cheery e-mail from Raymour & Flanigan announcing that “Yay! Your order now has an exact date”…”Your scheduled delivery time frame is “Nov 06 0900 AM-12:00PM”
• 11/6/25: I cancelled my activities for the day to be available for delivery. When there was no delivery during the promised 9a-12pm window, I waited until 1pm and called the 888-729-6687 number listed on the delivery e-mail. After making my way through the prompts for questions about my delivery…it went to voicemail. I left a message with my concern. Did that twice. I received no call back and…of course…no delivery.
o At 1:15pm I called the R&F Outlet…and asked for Antonio who, unfortunately was off. I related my concern to Sue who attempted (without success) to contact their delivery partner. She was polite and professional; indicating that she would keep trying and promised she’d get back to me. Never did.
o At approximately 5:10p I, once again, called the Outlet. Spoke to “Trisha” who, once again, was polite and professional and put me on hold while investigating. She also couldn’t get an immediate answer as to the problem and promised to call me back in “a few.” Never did.
• 11/7/25/10:05a Called Delivery again. Had to leave a voicemail. I indicated if I didn’t get a callback in 4 hours I would be cancelling my order.
o 10:20a Called the Outlet and spoke to Antonio. He indicated that his information he had was that it wouldn’t be arriving up north until 11/24/25…so would be delivered a few days later. When I asked (exasperated) about the conflict between the e-mail and his information, he could only offer the “system transition” as the reason…and that Sales Associates were supposed to inform customers if they saw a discrepancy.
o Given the history of this order, I chose to cancel and requested a refund to my credit card. Antonio indicated it might take up to 10 business days for the refund
• 11/12/25 I sent a complaint letter outlining the chain of events to “Customer Care” and the Director of Customer Care Diana Martelli. Neither “Customer Care” and/or Ms. Martelli ever responded…or even acknowledged…my concern.
• 11/20/25 Sent a follow-up e-mail to Customer Care and Ms. Martelli. No response or acknowledgement of my concern.
• 12/4/25: My credit card was finally credited with a refund; 28 days after it was requested!

Great service. Gave us the space we needed and yet attentive to our needs

The staff was outstanding. Brian guided me thru the possibilities of bedroom sets and living room furniture.,I’m delighted with the furniture I chose with his assistance. He was knowledgeable, friendly, and made terrific suggestions.
I’d like to give a shout-out also to the ladies behind the checkout desk. Both were kind and got me thru the paperwork side of things quickly, answering my questions and explaining the delivery process.

Sales rep was friendly and knowledgeable

The salesman was polite, well informed about the product, and I got what I needed quickly.

The representative was very courteous and patient as I took my time and looked about she was also informative about the furniture

I found what I was looking for at a reasonable price

Misleading incorrect information’s provided while asking for details.

Very kind people and a;;owed me to shop at my pace.

rose was perfect she didnt bother us gave us a nice welcome and left us alone . then when I asked for her help she was right there very attentive and very detailed with information she was giving us

we ordered a wonderful set and it arrives Tuesday cant wait !!

Kevin was great all around. I called back and placed my order the same evening

Kevin was great and made the furniture buying process quick and easy!

Kevin was genuinely pleasant and easy to speak to. Open to questions. Very knowledgeable. Very thorough. Knowledgeable about the furniture we looked at as well as other pieces.
He made it a very relaxing experience!