Raymour & Flanigan Avis 

I had a recliner looked at in April for a balance issue. The tech told me it would be 2-12 weeks for a replacement part to come in. After not hearing anything for 3 months, I stopped in the store to inquire. Amanda took the time to figure out what had happened and apologized for the delay. She was very friendly and efficient. It may take till the end of this month to get the part needed, and I appreciated Amanda’s assistance with this.

Great service

Very helpful staff!!!! Great products!

Albert was immediately helpful and patient in my search for a dinette and lamps.

Great delivery. On time, considerate, and careful.

Prompt response to schedule repair

Helpful sales agent.

I am not one to leave a bad review, but this experience was thoroughly disappointing. The root of the issue is that your website allows you to select a pick-up date when placing an in store pick-up order. I placed my order online on 7/8/2026. I paid for my order and selected 7/15/2026 as my pick up date. When I showed up to the Raymour & Flanigan Outlet store in West Springfield on 7/15, my order was not there. The employee that I spoke to in the store on 7/15 admitted that the online system is outdated, and that this needs to be fixed. (I am not blaming the employee for this, this is a corporate issue) I have to wait to "receive a text to know my order is ready to be picked up". I was completely unaware of this fact, as it is also not mentioned in any of the email correspondence I received from Raymour & Flanigan. I am unsure why I was allowed to select a pick up date, if that meant nothing. Therefore, I left work to facilitate this pick-up on 7/15 along with coordinating with another individual that drove there with their pickup truck to assist with the pick-up. This inefficient online ordering process caused a miscommunication that wasted multiple peoples' time and resources. Now I have paid for a dresser and I am moving residences on 7/18, yet I have no confident expectation of a timeline as to when I will receive it. I am very frustrated, and based on this experience, I would not order again from Raymour & Flanigan Outlet.

Please avoid at all costs. Its incredibly sad how far this company has fallen. I ordered a vanity set off of their official site over a week in advance to be delivered the day before my wife's birthday. I assumed that since I had a selected a local store it would be coming from them. (Misleading). The DAY of delivery i get an automated text saying "unfortunately item not delivered call local store". I do. They have the item in stock, but it doesn't come from them. The employee tells me flat out its not an invtory issue, its the computer, you need to call or come in if you ever want to make an online order. In his words " No one cares about your stuff unless someone is getting a comission". So now I have to wait three more days at least. Had to take the day off or work, and the present misses my wife's birthday. Heartless company. Never shop here.

It was so easy

No furniture was delivered. I took off a day of work expecting a delivery and they forgot to call me to tell me that they did not have the piece of furniture

Great products to choose from. We bought a bed. Engaged staff. Overnight delivery. Delivery coordination was flawless.

Mohamed was so knowledgeable and patient. He helped me find the perfect chair and assisted with my financial questions. I can’t wait to pick up my chairs and buy the desk I saw. Thank you Mohamed!

Warranty was honored without hassle, delivery fee was reasonable, and delivery was scheduled quickly, ty

We don’t like buying anything on line, so we came in to talk to a Customer Service Rep in person so they could answer all our questions. Our Rep was excellent, she helped us pick a mattress out and showed us other options.

We purchased a couch and loveseat for a second home. We purchased the furniture months ahead of when we needed it to be delivered. During that time R&F held the furniture and said to watch for their sales. If the price dropped below what we paid, we were to call in and they would credit us - which we did! R&F was also so flexible with our delivery schedule to another state. The delivery team showed up when they said they would, was quick, polite and fast. The whole process was Customer Focused!

Platinum protection does not mean a thing. It would not cover the damage of the faux leather couch I bought. It would not cover the console outlets that never worked. Don’t buy it your wasting your money. Also there is zero customer service to speak to. This company doesn’t care about their customers. I will never purchase from them again. I will tell all friends family my experience. I will post to all social media including facebook. I will send emails to every person I know. I would hate for them to make the same mistake I did.

Customer service is the best

Unable to schedule delivery at a time convenient for me. Never received an order number for reference. Was disconnected when trying to use the 'customer convenience' 888 phone service.
Was informed that customers had no input for delivery times when finally able to contact customer service via web chat. Cancelled order.

We had a great experience with Raymour & Flanigan. Sales representative Ms Tiffany Dunnigan assisted my wife and I with our furniture purchase. Tiffany is very detail oriented, well organized and helped us find exactly what we wanted. The other furniture stores tried telling us what we wanted. Thank you Tiffany for guiding us, and giving excellent recommendations.