Raymour & Flanigan Avis 

I bought a Furniture Set and a Bedroom Set I purchased a platinum protection plan as well so I bought the furniture in 2022 my coverage was for 5 years I never asked these people for anything my knobs came off the dressers and the bed frame broke ,I asked if they clean the furniture they only do spot cleaning the denied the claim to do anything saying I should of contacted them when this stuff happened over time at different times I’m so upset I will never purchase another warranty these places pick and choose what and who they cover furthermore I’m not shopping here ever again.

Delivery service was excellent

Never received confirmation or an order # online order 6/19/26

Carole was very knowledgeable and understood what I was looking for.

The team was responsive and asked timely clarifying questions

Going in were you know a friendly face with a great attitude and a beautiful smile. Knowing what you are looking for. Got right to it!

The quality of the furniture is good, and the prices are reasonable. Our salesperson, Raymond Smith, was fantastic.

Aiden was a true gem. He was kind, knowledgeable and thoughtful. We enjoyed working with him.

We ordered 2 bedroom dressers on line. They match our headboard and side tables, previously purchased in store. We've purchased lots of furnishings from R&F over several years. Very nice products at a reasonable price

Great sales person- and the delivery was incredibly smooth.

Very nice salesman answered all questions he is a keeper.

Customer service was fine cost of the product was okay at the product home it was damaged to one of the cushion covers took a long time for the technician to come out and he brought the wrong cushion cover it's been quite a while since that was scheduled now we're scheduling a new one Don't understand why they don't FedEx the cover straight to us we can put that on ourselves you don't need a technician it's very inconvenient to have to set up a schedule and then wait around all day for somebody to show up put a replacement cover on the cushion just saying probably won't be shopping at raymour and flanigan anymore

I ordered two beds online. The order process was easy. The one problem was understanding the option for delivery. I did not understand if assembly was before or after delivery to the room. I called for clarification but the representative had to put me on hold 3 times to answer my question. The answer was important because the bed would not fit through the door if previously assembled. I look forward to receiving my order.

I walked into the showroom and was
very impressed. A salesperson walked
up to me and asked if she could assist
me in any way. I told her what I was looking for. Emily Allison was so helpful,
and courteous. I bought a beautiful table and chairs
for my, new renovated kitchen. Thank you Emily. Carol A. Doyle

We visited your store yesterday July 6. We were interested in purchasing 2 Camila chairs. As soon as your female associate asked what we were looking for she became totally disinterested in us. Obviously she wouldn’t be making much commission on 2 of these chairs. She then said she wasn’t familiar with that chair and no idea wear they might be in the showroom. At that point a customer came through the doors and she proceeded to yell from the back of the store “ I’ll be right with you” then she dumped us and went straight for her new customers who hopefully would be buying more than 2 chairs totaling 650.00. After finding the chairs ourselves we sat trying to decide which color to select, I felt angry and told my husband “ how does she not know this chair? It’s in every R&F email posting for the last 30 days or more!! I’ve worked at Neiman Marcus for over 25 years so I’m very familiar with commission sales. She won’t last long. We walked and later that evening I found 2 perfect chairs with free shipping they will arrive in a few days.
Do Better!

Beatriz was very helpful, answered questions, purchase process very smooth. We will definitely be purchasing more items in the future!

Salesperson was helpful and friendly.

Delivery was quick, seamless, and no damage.

Ease of on-line shopping, speed of delivery, professionalism of delivery staff. This was truly a good experience!

Lemma was very helpful purchased a beautiful all leather recliner.