Re-Bath Avis 71

Overall, I am pleased with the final product, but it was a bumpy ride.

The positive aspects include: 1) Offering one year 0% financing (Note: the one year starts when you sign the contract, not when work starts), 2) Offering tile that matches our bathroom as opposed to giant stone composite slabs or plastic, 3) Friendly installers and office people.

There are some things that weren’t exemplary: 1) We signed our contract in February. It states work will begin in TWO weeks. The sales person told me FOUR to SIX weeks. Work actually began in June, 2) They called me before the work started and said they would have to delay one day. Unfortunately, they did not communicate with their subcontracted electricians and they showed up unexpectedly on the original date. 3) Once work started, they informed me that the lead installer was going on vacation in the middle of our installation (Wednesday and Thursday) and would finish when he returned, 4) The installer returned from his vacation late and no one notified me that he was not returning on Friday until I called the office, 5) Because of the way our old tub was shaped, there was a large gap in the flooring ( ~3”), that they wanted to cover with a white plastic molding, 6) They up-charged me $1,500 to install matching tiles I supplied, which I believe was excessive and over the high price you already pay to get your job done “fast”, 7) Final work was over the original estimate with the last-minute $1,500 up charge for setting floor tile, 8) After installation, we noticed the spout for the tub moves easily, indicating the pipe in the wall is not secured properly (which they subsequently fixed by injecting glue into the wall).

Other things to expect: 1) This is a messy process. Although they take precautions (covering all the floors in their path to the bathroom with tarps), dust still goes everywhere, 2) If you try to match a tile (like we did), the match may not be exact. 3) The 0% financing only works if you pay it off in full before the ending of the promotional period. If you don’t, the 17.99% interest is retroactive to the original date of the loan. That’s how most of these offers work. The 12 months 0% start when you sign the contract, even though work may not begin for months).

Overall, I think they are an *okay* company. They are expensive. The manager who charged $1,500 extra for the tiling, the installer vacation time in the middle of the installation, the lack of communication with their electricians and the tub spout is why my rating is two stars. The surprise up charge really annoyed me and brought our total cost to about $20k.

I hope this was helpful. Best wishes!

I would like to thank Jacob and Matthew for the exceptional job they did on our full bathroom remodel.

They worked tirelessly to ensure my wife and I were satisfied with every detail of the remodel. We couldn't be happier with the results!!!

BUYER BEWARE: Re-Bath KNOXVILLE TN -used the old “Bait and Switch” on me. They gave me a written proposal for a “zero barrier” shower, I signed the contract and gave them my credit card. 5 (FIVE!) days later I received a TEXT message that said they can’t warranty what they proposed, and suggested something entirely different. My salesperson was embarrassed and apologized as it wasn’t his fault. Be VERY careful when trying to do business with this company. Cannot recommend a company that does business like this.

MASTER BATH REMODEL
We went into this project with hopeful expectations, and we were not disappointed. Greg Eltherington was our project manager/installer, and he was amazing! He walked in and first explained what the process would be like, and immediately got to work. All the trades that worked with him were fabulous. Every day when Greg left he made sure that everything was clean as possible. He always had a big smile on his face- as did all the guys. Fast, clean, professional, what more could anyone hope for!
Our bathroom is lovely, and my husband and I would wok with these guys any chance we could have.

I wish I could give zero star. This remodel has been a nightmare from day one. Look at the pictures they will tell the story. They threatened to take me to court if I didn't pay, but they were not done with the project. Lowe's said not pay until they were done. It took 72 days to complete this nightmare of a remodel. The bathtub walls are still not even. The door is still loose from the damage they created. The toilet sits uneven, and they put in a new subfloor. I don't know, maybe shims? The drywall that they patched is wavy and very noticeable that it does not match the walls. They damaged the walls because nothing was wrong with them before the nightmare. Never again, and I would not recommend you spend a penny with this company. I hate going into my bathroom. That is how mad I am about their work.

We went with rebath because they said that they could do in one day well trust me they cant. That was the selling point and I think that they new that it wasn’t going to happen!!

Takes over a week to receive cancellation refund.

We decided to renovate both our bathrooms. We had already replaced the floors and the walls were going to be addressed, so we thought that replacing both tubs and vanities would be pretty easy. How badly we were mistaken!!! Rebath sent their designer in September, his name was David, and he was a nice man! He was professional and precise, he measured everything and set the date for install in October. Said it would take 6 days. We were determined on having our master bath done first so we would have privacy. No problem he said, we'll make it happen. About 5 weeks later the items arrived and they came. Their worker came everyday at 9am and left at 2:30pm. Wow, they must have bankers hours. We asked him to stay longer to get more done and he said no. Then my husband had to help him carry the tubs and vanities because he was alone. My husband's back went out immediately. We were disappointed but still hopeful at this point. Then came the bad news: our vanity was too big for the master bathroom. The drawers wouldn't open. Turns out they had to move the closet wall back 4" . Took him 3 days of only working 4 hours each day because they had to take a lunch break of course. Then 6 days became 9 days and the job still wasn't done. Then he brought the wrong medicine cabinet. Wrong style and size and forgot to bring the second one as well. Turns out they never ordered them. Had to wait another 5 weeks. They showed up in November this time with 2 medicine cabinets. I asked them to finish master bath first. He said no. Ok...what? One medicine cabinet mirror was scratched so we had to wait another 5 weeks. Guess which bathroom they put the un-scratched medicine cabinet in? Here's a hint: it wasn't the master bathroom. So, the worker who moved our wall back screwed up the wall board, mis aligned the closet door. It wouldnt shut right and some of the fixtures were loose, misaligned or broken and loose in the wall. Guest bath wouldn't drain right because they had caulking in the drain, walls were jagged etc. Had to have them send someone else over instead of the original cause because of the problems. 5th time they came out, the new guy fixed a lot of the broken stuff but still wasn't right. Had president of company come over. showed him all the bad work. He said they did a good job but refunded us a little bit of money. We will not have them come back. Job took almost 3 months not 6 days. Our wall is still jagged from where original worker cut it to move wall back. Moulding is crooked, faucets misaligned scratches on vanity countertop etc. But we will not have them return. WE had enough. Master bathroom is still not right, and the shower caulking keeps falling out of the joints. Awesome right?! I wouldn't recommend Rebath for anything. You would probably be better off doing your bathroom DIY and just taking some Home Depot classes.

We can not reach a person at rebath to let them known a shelf in a closet they built has collapsed. We have tried everything trying we know to contact them and have failed. How can we contact rebath?

I set up an appointment through Home Depot. They contacted RE-BATH to send over a salesman. He looked at my very tiny bathroom that needed a walk in shower after being demo'd down to the studs. He gave me two options. The first was an option to have them install what looked like the ugly material you would typically see in a campground shower room. The second option was a thicker material and not much prettier. First option quoted was $18,000. Second option was over $38,000! To add to the laughable quotes, they are three months out because "they have to order in the material". Where is it......China? The salesman was sensing his pitch was going nowhere when I started asking him questions and quickly wrapped it up. I let him and showed him the door. These and other similar companies are a waste of your time and money. I'm surprised that Home Depot would want their good name attached to such a jank company. Get a local contractor to build one nicer and much better.

Salesperson came out sold us on 2 shower upgrades costing over $28,000.00. Said we qualified for their promotion of 144 months no interest through Wright Patterson credit union. We signed the contract and have a copy. After work was complete, they called us and stated Indiana residents didn't qualify for the promotion and our options of payment were 4.99% interest or 60 months and then 23.99% interest. I wouldn't recommend using them.

Worst consumer experience of my life. The contract I signed on the sales reps tablet was not what I was emailed later, but I had no proof because I did not have the original. The whole reason we remodeled the bathroom was because of a leak, which both the company and contractor who did the work claimed to have no knowledge of. I ended up paying $14,000 for an entirely plastic room and after 3 months my shower is still unusable. Any complaint I had about the quality of the work or materials and failure to deliver what I was sold was called buyer's remorse and disregarded. Save yourself the misery and find a reputable contractor instead of a franchisee.

My grandmother had her bathroom remolded and Dante and Angel were great. They were very professional and trustworthy and always on time. At the end of the they left everything clean and spotless. I would recommend Re-bath and Dante and Angel to anyone. My grandmother loves her new walk-in shower and so do I.

I love my shower, but they left my bathroom undone (carpet, tile, and wall). Very Expensive. I would not recommend them. I am exploring having my other bathroom done by another company.

I used Re-Bath several years ago for bathroom remodel. Recently, the towel ring they installed fell off the wall. I called ReBath and they sent Dante to repair the towel ring. His round trip was over an hour and a half to my house. After he fixed the towel ring, I asked him what I owed him. He said nothing. They told me when I hired them that they stood by their work, and today they made a believer out of me. Dante is a gem!

I scheduled my appt in 9/22 rebath was supposed to come 2/13/23 no one showed that day, they came 2/14/23 not until afternoon and they said it would only take 4-5 days, it took them 2 weeks to complete & then may shower was still leaking so I had to make another appt to get that fix, and I didn't get a discount for all those mistakes, they have a terrible business!

We had an old jacuzzi bathtub removed and a walk-in shower installed. The workers were very courteous, well informed as to what was to be done. The installation took longer than the saleperson stated but was very professional. The installers thoroughly explained every step and were well versed on the tub operations. Am very happy with the work.

Installer was great, shower etc looks nice. However communication was poor. I changed my order from glass sliding door to shower bar...was supposed to get a higher profile as a result & they didn't change...as a result I have liner & curtain issues. I had to buy heavy duty magnets just to keep liner in, curtain doesn't hang well & gets sucked in during shower that a higher profile would've helped. It was inconvenient for them to change order...so now I'm inconvenienced! I spent approximately 28k overall...24k on showers alone...salesperson could've made this happen, said I was getting low profile...they get the sale, their money & on to the next client. Definitely room for improvement...salesperson was too busy for us it felt at times. Will not do 2nd project I was planning with rebath. So communication, respect, concern is lacking...if this was their situation...they'd be unhappy too about the profile height issue & the distance in communication.
from salesperson. It was pretty much up to me to solve my issue...not there's it felt...called 3 other stores & they seemed more concerned about the issue than franchise who handled my project.

I am being told my the Knoxville RE BATH, my Delta 500 series shower installation is according manufacturer specs and code. The most notable specs and code is where the floor truss had about 10” removed. But, according to RE BATH experts. I am lucky there was a closet wall under the bottom part of the web truss to land on. yes that’s sarcasm.

As off 17 March 2023, RE BATH states they are no longer concerned with my project because there won’t be any claims made,,.?

My bathroom floor is now , not level and there is a crown that has formed
on the floor along that damaged truss. Also the shower pan moves up and down.

I politely ask the management to make good on repairs, and install a shower door in good faith for my damages.

Their expert deemed there is no damage. In fact he states the situation is so stable, he could cut the floor truss several more times and every thing will be fine, according to a phone conversation I had with management after the company expert left my home.

Im sure one could speculate I am leaving many paragraphs out.
Yes the trust in question was notched by previous owner.
les than 1/2 total with of the top of the truss.

I never wanted to present a review; however, I waited for three weeks for RE BATH of Knoxville to “make a very thing right”. For over 2.5 hrs at my home I was subjected to constant gaslighting of the entire situation and complete loss of my money.

Thanks for readin.
Joe