Redring Avis 99

Claire was the contact advisor, very easy to talk with, and showed empathy. She was able to hear my description of the issue and immediately suggest a possible explanation. At my request she emailed me a list of engineers, which I hope will be useful.

The company Redring provided excellent service in replacing my shower. They were prompt, professional, and kept me informed throughout the process. I am very satisfied with the outcome.I must give a special thank you to Holly and Allison from customer service who were very caring and understanding of the situation.

Handled my enquiry professionally and I received the answer I needed within 24 hrs. Thank you.

On contacting the UK call centre to report to a problem with a redring shower .The call handler Allison trouble shot the problem with the help of an engineer and dispatched the replacement part immediately the part was received in 48 hours and installed the shower is back working and all on a bank holiday weekend.
First class customer service

Big thanks to Allison who sorted out an issue my mother in law had with her shower - excellent customer service

Thank you so much Diane for your help getting my shower problem sorted. You were amazing and very supportive throughout and I am ever so grateful. Thanks

Thank you to Diane who worked tirelessly to acknowledge a problem and fulfill a current warranty. Diane had a very professional, friendly approach. It took a while to sort but is now finalized.

I was very impressed with the service I got from Claire at Redring. I'm elderly and was agitated and she put me at my ease and explained exactly what I had to do and followed it up eith an email with instructions. She went through the terms and conditions with me and I could agree to them on the phone rather than having to do it on line. (Which I dislike). All in all a pleasant experience.

Excellent service from Holly. On line form completed, service engineer phoned next day and turned up following morning at 8.30am to fix problem....now that service

The Customer Service Representatives are very polite and certainly try and help with initial technical/diagnostic matters. However, there appears to be zero proactive follow-up with Customers and trying to deal with a single representative for continuity is nigh on impossible.

Furthermore, there seems to be a huge disconnect between Customer Service and the Warehouse Team once an order is placed. 'Chasing up' my order required eMails between departments, and hence further delays, rather than a simple phone call.

It has taken 8 days to confirm that my order is finally on it's way to the courier. 8 days and it hasn't even reached the Courier's Depot yet! I could have walked there and collected it in that time.

I had to eMail my details in the first instance to start the order process.
There's no online order screen/form to complete. I then had to send multiple eMails and wait 48 hrs to receive the 'payment' link. I was told upon placing an order that I would receive a confirmation eMail. I received nothing. I asked for an eMail confirming the order/receipt for payment. I received nothing.

I have called at least once on each intervening day to try and get confirmation that my order was even being processed. As usual the representative that took my call was very polite but hopelessly uninformed and unable to offer a good explanation why things were taking so long.

It has been the most stressful and fraught ordering process I have ever used. It's simply a Joke - and a very bad one.

In this age of online ordering and same day dispatch of goods, whatever is actually 'going on' at Redring is an absolute parody of efficient and effective Customer Service. As someone who used to work in Customer Service, this is a shocking state of affairs. Whoever agreed this disjointed process at Redring should be fired for incompetancy.

If I could have given Zero Stars, I would have...

Outstanding Customer Service. Redring posted a vital shower part to me directly. I would recommend the brand and products.

So helpful from the outset. Straightaway confirmed what they would do and followed up promptly, thank you.

I was seeking a replacement part and your Customer Service Department, were very helpful indeed.

Polite fast efficient service, it was a joy to deal with a company that cares about it's customers. Keep up the good work Diane

After moving in to my new home .the shower that was already there must of been at least 40+ years old redring super1
I contacted redring and got a very prompt from the lovely Zoe who recomended 2 models with multiple entry points so that replacing the very old and fragile original

My query was answered promptly and the information given was most helpful.

i would like to say how helpfull the lady was on the phone Diane . our shower didnt work when we installed it it was only the front of the shower that we needed and diane was very helpfull to us we would like to thank the company for there help

I dealt with Holly on a warranty claim. Response time within half an hour on every email. Sorted and completed quickly and kept the end user very happy.

Once again had reason to contact re a problem which was not of their making , Claire assisted me on this occasion , they have been most helpful throughout my problem with my shower, would recommend them .

Clare was incredibly patient and allowed me to fully explain the issues we had experienced with our product. She was friendly and polite and despite my concerns that I would sound confusing with my information, she listened and was a great help! Thank you Clare.