RESPYRIA=-They do not really honor the 100% money…
They do not really honor the 100% money back guarantee they lead their ads with.. You must ship the pkg to China to get a refund. It negates the majority of the cost of the product. I appealed to Customer Service for a US shipping address and was refused/ignored.
Here's the email thread. Do your own assessment.
Hi George , Sandra here, the floor manager
I’m sorry to hear this and I completely understand that it hasn’t met your expectations.
If you’d like to proceed with a return, you can send Respyria to our warehouse at the address below. Once we receive the product, we will issue your full refund.
Attn: Zeng Ying
Cainiao Station No. 6, Lane 3, Lianxi North Biantian
Qianjin Street, Tianhe District
Guangzhou City, Guangdong Province, China
Postal Code: 510660
+86 150 1181 8730
That said, as a customer care gesture, I’d like to offer you both of our alternative products completely free of charge , with no need to return Respyria. We want to make sure you’re fully taken care of.
If you’re happy with this option, please confirm and we’ll dispatch both items to your address right away.
I hope this solution meets your expectations and I look forward to your reply
Sandra Mahon
Floor manager
Respyria Support Team
On Fri, Feb 20, 2026 at 6:27 PM George wrote:
Thanks.
There is nothing in your messaging stating a return would need to be shipped to China.
So misleading given your satisfaction guarantee.
This is unreasonable, and I will be sure to share this via social media channels. I will certainly report this to Instagram and Meta as well.
I request that you supply a US Address for return and that you issue me a refund per your advertising.'
I'll wait a bit for your response to my request before acting.
George
On 2/20/2026 11:25 AM, Respyria wrote:
> Hi George
>
> I’m sorry to hear this and I completely understand that it hasn’t met your expectations.
>
> If you’d like to proceed with a return, you can send Respyria to our warehouse at the address below. Once we receive the product, we will issue your full refund.
> Attn: Zeng Ying
> Cainiao Station No. 6, Lane 3, Lianxi North Biantian
> Qianjin Street, Tianhe District
> Guangzhou City, Guangdong Province, China
> Postal Code: 510660
> +86 150 1181 8730
>
> However, to avoid the hassle of returning the product, I’d like to offer you a better alternative! We can send you one of our other products completely free of charge , with no need to return Respyria
>
> WhatsApp Image 2025-12-18 at 1.42.28 PM (1).jpeg
> WhatsApp Image 2025-12-18 at 1.42.28 PM.jpeg
>
>
> Just let me know which one you’d like and we’ll dispatch it to your address at :
> George United States,
>
> I hope this solution meets your expectations and I look forward to your reply
>
> Sally Dune
>
> Respyria Support Team
>
>
>
>
> On Fri, Feb 20, 2026 at 2:58 AM George wrote:
>
> No thank you.
> Please send return and refund instructions.
> George
>
>
> On Thu, Feb 19, 2026 at 5:25 PM GMT-05:00, Respyria respyria wrote:
>
> To: George
> Hi George I’m sorry to hear that.
>
> Would you be interested in trying a different size, either Large or Small, depending on what you feel would suit you better?
>
> The ones you received are size M. Please let me know and I’ll dispatch a box to you free of charge, with no need to return the original product.
>
> Thank you!
>
>
> Sally Dune
>
> Respyria Support Team
>
>
>
>
> On Thu, Feb 19, 2026 at 5:17 PM George wrote:
>
> Hi,
> I did try the other units. They all are impossible for me to tolerate.
> Please send return and refund instructions
> Thanks,
> George
> On Wed, Feb 18, 2026 at 8:33 AM GMT-08:00, Respyria respyria wrote:
>
> To: George
> Hello George
>
> I’m sorry to hear it hasn’t worked as expected. How long have you been using it?
>
> Respyria comes with 4 units, and sometimes the fit or feel can vary slightly. I’d kindly ask you to try a different unit and let me know if you notice a difference in comfort or airflow.
>
> Please let me know how it goes.
>
> Many Thanks,
>
> Sally Dune
>
> Respyria Support Team
>
>
>
>
> On Wed, Feb 18, 2026 at 4:33 AM George wrote:
>
> Hello,
>
> I cannot tolerate this device in my nose.
>
> I would like to return the item for the full refund, as advertised.
>
> Please send me the return information. Order information is below
>
> Thanks
>
> George
20 février 2026
Avis spontané