Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... Voir plus
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Lisez les avis des autres
Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... Voir plus
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... Voir plus
L'entreprise a répondu
The goods were fine & delivered promptly but I was annoyed the Rhino water bottle that was promoted as part of any order over £100 if ordered by Tuesday 25th did not come. I’m told there was a box to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Coordonnées de contact
13 Ipswich Rd, CF23 9AQ, Cardiff, Royaume-Uni
- help@rhino.direct
- www.rhino.direct
4,4
Excellent
274 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Good communications through the order…
Good communications through the order and delivery process, arrived on time as expected and products were in good shape. Can't ask for more!
29 août 2023
Quick free delivery and great products…
Quick free delivery and great products at a good price!
28 août 2023
Fast delivery good product
28 août 2023
Excellent value for money
31 juillet 2023
Excellent Service
Order placed easily and kept in constant contact with delivery updates.
Excellent service.
26 juillet 2023
The wrong amounts for the equipment wee…
The wrong amounts for the equipment wee listed on the shipping invoice. So we're charged twice the value of the equipment in fees from customs because of the incorrect values. Customs considered it a deliberate attempt to avoid custom fees.
1 février 2023
Réponse de Rhino
Hi Todd,
We are so sorry to hear this; this issue has never happened before so we appreciate you bringing it to our attention.
Usually, if there are any questions about a commercial invoice, DHL will contact us directly where we can provide them with further information or make amendments if necessary, however this typically happens prior to delivering to the customer. We are also taking a look into our internal shipping and invoicing processes, to prevent any similar situations happening in the future.
Again, we apologise for any inconveniences caused and appreciate your review.
Team Rhino
Great product ,competitively priced and…
Great product ,competitively priced and fast delivery. What more can you ask for?
29 juin 2023
Fast delivery
25 juin 2023
Everything is good quality however…
Everything is good quality however might need to be more responsive as the ball pump stated that it should come with a needle to actually pump the ball however it didn't checked all over called and emailed with no response so i had to go out and buy a needle which is no problem just inconvenient if it weren't for the needle not coming with it it would be a 5 stars everything perfect just the needle lets it down, i think in the middle of 3 and 4 stars so 3.5 starts. Thanks
1 juin 2023
Réponse de Rhino
Hi Ali,
Thank you for the review. We are glad you like your products. Our apologies I can see internally we had requested another needle to be sent out to you, but clearly this did not happen so sincere apologies for this. We can send some more out to you if you wish, or we can reimburse you for the one you mentioned you bought. Please let us know. Thank you, and apologies once again.
Fast efficient service
24 mai 2023
Top quality service had a problem with…
Top quality service had a problem with the delivery firm dropping off at wrong spot but they were really helpful and product is good
27 avril 2023
Réponse de Rhino
Thanks very much for taking the time to leave a review, Ben. We are so glad we could help resolve your delivery issue, and that you like the products received.
Great product and delivered quickly
27 avril 2023
Fast delivery and excellent service
23 avril 2023
Great Balls and Service.
prompt delivery coupled with honest and helpful descriptions on the site allowed me to make the right purchase and get it in my hands fast!
The voucher also worked, love money off!
10 avril 2023
Great delivery service
Great delivery service, was kept up-to-date at all times . Item was delivered as described. Would recommend Rhino
10 avril 2023
goood company and products
goood company and products. love pass alighjtner and super slidy cyclon. This stuff is as good as gilbert. maybe a littler better for the innovations
3 avril 2023
All questions answered quickly and very…
All questions answered quickly and very patient.
3 avril 2023
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