Richard Sanders Ltd Avis 

Just to thank Rob and the service department at Richard Sanders Kettering. We had a great response and service when we had a small problem with the window on our new Captur.
Sally and Andy

This is going to be the worse car dealer anyone could possibly go for. It's a fraudulent and most unprofessional dealership disguised in a big brand and sits in big building! I bought a Hyundai Ioniq 2018 from them in April and paid £300 for a coating over the asking price which was 16.9k and delivery on top. The car was delivered with front bumper damaged and filthy marks inside out, which was then sent back to get repaired and it was delivered again a few days later. The car has not given me anything but grief since day one!

Car was serviced with wrong mileage on service book with 5k over the actual mileage on the clock, tells you a lot about their business and checking standards! From the moment I started driving the car, it kept making terrible noise at the rear of the vehicle and braking system was super noisy too. Spent days chasing their so called manager 'Frank' who didn't had a clue about what a good customer service practice is and infact kept trying to call it a coincidence. He didn't even had a clue that in UK as per consumer act, you can return a car within 30 period if found faulty. It took me an email via Motor ombudsman to make him realise that they are supposed to sell a car in good state. Spent days going to different RAC warranty centres, turns out the car had after market cheap discs and pads fitted which were making terrible noise and the tyres were uneven which was causing noise in the suspension. After I threatned them to return the car, they paid £70 each for two new tyres. I thought this would be end of it, but that's not the case as the car is parked in Hyundai garage while I'm typing this message and is in pieces as there seems to be an another issue with the hybrid unit. I am hoping it will be covered by the warranty, but the sheer inconvenience and bad service I have received after spending over 17k for a car from a garage 2 hours away from me thinking it's a good reputed garage is atrocious. I would never recommend this garage to anyone ever and I really hope people sitting at the top of the company read this feedback and take some action. Don't believe their fake tests they claim to have done on their vehicles!!! Please stay well clear off these people and buy it from the original dealer. I have made the mistake, but I'll post my feedback on all platforms to reach out to other buyers.

Having not had a good service from a national car dealership, I've liaised with the service desk here with regards to warranty work.

James has gone out of his way to action everything in his control and to keep me fully informed of things that out of his control, due to current supply and delivery issues. He has been consistently efficient, thorough, friendly and genuine, building up a real trust for me to keep my business with Richard Sanders for many years. All my queries have received same day responses (or next day if made late in the business) day, exceeding expectations. My face to face experience with service desk colleagues (Nathan) has equalled the telephone and email communications.

They are making a potentially stressful time much easier and deserve all credit.

Fantastic Dealership, from Buying Process to Service Team. Nothing is ever too much trouble for Richard Sanders to do for you. To me its more important who you buy the car from and the after sales service rather than the car. When cars need repairs etc you want this handled efficiently and professionally, both of which you get with Richard Sanders. Can't fault them. Highly recommended Renault Dealer

Purchased a car from the Peugeot dealership they own. Cost just shy of £9000, had not test driven because I expected a high quality car from a dealership. On picking the car up the clutch seem on its way out, making it hard to drive, I immediately raised my concern, and was told its the way Peugeot's are ! I continued to raise concerns, because trying drive it was awful, they denied it was worn on several occasions. So I took it to two different independent garages and asked for a clutch check, both stated the clutch was wearing out. The headlamp was full of condensation so I asked for it to be replaced. Locking wheel nut missing, with no way to change the spare in the car. Gary in Peugeot after sales is particularly bad, rolls out loads of rubbish, and blamed my driving. Had 12 months warranty included in sale. After stating my rights to Richard sanders, I clearly communicated I would prefer the car to be fixed. In the end they took it back for full refund and I gave me old part ex back, it puts me out if pocket because they wouldn't fix it. Very poor will be informing Peugeot of my full experience with Richard sanders.

Very lovely team who worked with us to get the best car at an awesome price

Absolutely awful. I have brought cars from garages for 15 years and have never been spoken to or treated the way I have with this company . Aggressive and unreasonable salesmen that coheres you into buying with a load of rehearsed rubbish .

We wanted to buy a small SUV and chose Renault Kettering as they had a wonderful Captur for sale.
The sales staff were never pushy and always happy to help.
Our own sales adviser Patrick deserves a mention because of the way he dealt with us
We would definitely consider buying again from Richard Sanders because of our experience.

Brought a captur for my daughter , Craig was very helpful not pushy done every thing he said travelled over 100 miles so was not 100% sure if wanted to travel that far but glade we did for this 1 owner, low mileage low priced car with 12 MTHS warranty. only thing was that 1 alloy had lacquer damage but car is still under warranty will get done at our local dealer ,have had this happen to 2 of my alloys on a year old Hyundai santafe which they replaced whole alloy we are very pleased

Daughter's car in for a service, quoted £1700 including work identified (the car is probably worth about £1k!) Took it to another garage (further away, hence using Richard Sanders to start with), long-time friend of a friend (so we trust the information) - and got it fixed and serviced for £385. Price included a new starter motor, which wasn't included in the RS quote, but didn't include the £800 quoted for a clutch that, it turns out, didn't actually need replacing. Unbelievable! I understand that dealerships are more expensive than other outfits, but it's this sort of 'trying it on' nonsense that has to stop.