Richer Sounds - Bath Avis 

Friendly helpful and efficient staff who could offer good quality products at competitive prices.

When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !!
This was contrary to the experience I had with other suppliers of the same product.
It was a no brainer so I bought my tv from Richer Sounds in Bath.

First class service staff very helpful.
Needed a wired set of headphones
I was able to try the item before I buy
+ could bring back item within 15days if it wasn’t what worked for me.
Also had a discount !
Very happy with my purchase

Best shop in the world

Friendly informative staff, excellent after sales service

Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,

A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating guarantee. We drove away with our TV the same day. I can’t praise highly enough Tom and the Bath branch of Richer Sounds.

Fred and George came to my rescue with an ethernet cable that I needed to connect to my router and fix it. The customer service they gave was absolutely impeccable and I was able to fix my issue.

Welcoming, straight forward, sound advice at a good price (I did my research prior going into the shop).

I recently approached Richer Sounds in Bath looking for advice on putting together a new hi-fi system with a budget of around £1,000.

From my very first enquiry, Tom was excellent. Rather than simply trying to sell me what I’d initially asked for, he took the time to understand how I actually listen to music and recommended concentrating my budget on a quality amplifier and speakers, leaving the turntable as a future addition.

He arranged a demonstration, gave me the opportunity to listen to different options and, most importantly, there was absolutely no pressure to buy. It felt like getting advice from someone who genuinely enjoys hi-fi and wanted me to leave with the right system.

I eventually chose the Marantz PM7000N with Acoustic Energy AE100² speakers, and having now spent some time listening to them at home, they’re delivering exactly what they promised in the demonstration. I’m absolutely delighted with the system.

Tom even followed up after delivery to make sure everything had arrived safely and to see how I was getting on with it — a small gesture perhaps, but one that says a great deal about the level of customer service.

Knowledgeable, patient, friendly and genuinely interested in getting things right for the customer. First-class service from beginning to end.

Five stars from me, and Richer Sounds Bath will absolutely be my first port of call when it’s time to add to the system.

Good company with proper customer service

Outstanding service, contacted the branch to see if they would price match against a competitor, without issue, they not only matched, but beat the price by £5.
Superb, fast communication from actual people not bots, fast delivery.
Excellent.

My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards a decision. After 40 minutes, we left having ordered the new equipment. We are very happy with the experience we had. Tom is a star.

Smashing service from Richer Sounds Bath. In particular, I would like to highlight the great customer service provided by George throughout the process, which ranged from prompt email communications, to setting up the demo room at short notice to allow me to listen to a range of systems prior to finalising my decision. I've used RS since the early 90s, and it's good to see their staff continuing to ensure customer needs are met. Excellent experience.

Great customer service and very knowledgeable.
Very friendly 😊

Excellent service great understanding of the problem very happy end solution

We came in for a planned purchase of the Wiim Ultra, and at my wife's suggestion, also decided to get a Wiim Sound Lite for another room. The sales assistant, Hayden, handled things helpfully and professionally, and was very personable, not pushy. The whole experience was fine, the only stress being spending a fair sum of money! That said, the price was good, Hayden was helpful, and the service was great, however neither item was available from stock, and Hayden helpfully arranged next-day courier service, which also worked well.

Fantastic service before, during and after. No question unanswered and staff always ready to help.