I ordered a loudspeaker on the phone - only one left! The person I spoke to was very helpful. When he had difficulty getting through to the store he sent an email to keep me informed. Having secured t... Voir plus
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I ordered a loudspeaker on the phone - only one left! The person I spoke to was very helpful. When he had difficulty getting through to the store he sent an email to keep me informed. Having secured t... Voir plus
L'entreprise a répondu
After many years away, relieved to find customer service standards have not slipped. Stock management systems could be improved; other than that, still a great company. Fast delivery, trouble-free ord... Voir plus
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Our experience with dealing with Richer Sounds was nothing short of amazing, the sales assistant was so knowledgeable it made our decision very easy. Also a great product,
L'entreprise a répondu
The young man who served me was extremely helpful and I came away having made a good purchase. I received the item (a Manhattan T4-R 2TB TV recorder) the following day. I also inquired about 3D projec... Voir plus
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
4A York Place, London Road, BA1 6AE, Bath, Royaume-Uni
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The guys in the Bath store are very polite and real experts. I had a problem setting up my new Onkyo amplifier. A phone call got me on the right track.

Réponse de Richer Sounds - Bath
Friendly staff, advice was helpful and honest. Really pleased with my purchase.

Réponse de Richer Sounds - Bath
The staff in the Bath branch were very knowledgeable, helpful and their approach was utterly professional.
They answered all my questions with patience and it was just a pleasure to deal with them.
Thoroughly recommended.

Réponse de Richer Sounds - Bath
The agent I spoke to was very helpful and the items were speedily dispatched.They are exactly what I needed. Also good value for money.

Réponse de Richer Sounds - Bath
I always use Richer Sounds for my electrical entertainment items because I have such great service. The staff are helpful and patient even though I have, thanks to my technological inadequacy, had to call them several times when setting up equipment. They also have plenty of choice and good, competitive prices.

Réponse de Richer Sounds - Bath
Sean was so helpful throughout our visit. He clearly really knows his stuff and gave us great advice on what to buy. Follow up has also been first class. Highly recommend Richer Sounds and Sean (although the whole team there seemed on the ball also).

Réponse de Richer Sounds - Bath
The price was right, the tv quality picture and sound great and the small 48 in screen size suits our viewing situation perfectly. Exceptional staff at sales team , friendly and efficient .

Réponse de Richer Sounds - Bath
Hayden took the time to listen to what we wanted and answered all the questions we had.
The TV was ready when he said it would be & collection was very straight forward.
Thanks

Réponse de Richer Sounds - Bath
Excellent customer service, friendly, knowledgeable staff. Not pushy, want you to have the system that fits your needs.

Réponse de Richer Sounds - Bath
Great website, easy to use, always has enticing offers, knowledgeable salespeople in store.

Réponse de Richer Sounds - Bath
Helpfull friendly staff,less costly refurbished option offered rather than pushing full price item.

Réponse de Richer Sounds - Bath
Speedy delivery and good tracking comms. Easy pick-up - and got the product i was after

Réponse de Richer Sounds - Bath
Very helpful and knowledgable staff. I found what I exactly needed and wasn't persuaded to buy something else just because it was more expensive.

Réponse de Richer Sounds - Bath
Richer Sounds Bath, pull it out of the bag again. Although all communications were via email, Tom could not have provided a more friendly, professional and informed service, which went above and beyond and exceeded my expectations. Every interaction I have had with the Bath store has been first class, great service, great prices, with a 6 year warranty, what's not to like?

Réponse de Richer Sounds - Bath

Réponse de Richer Sounds - Bath
We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV with no problems whatsoever.

Réponse de Richer Sounds - Bath
I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification.
I also asked to use/borrow a Richer Sounds Head alignment protractor which was also waiting with my item for collection.
Very happy with the price and I felt that nothing was too much trouble, a very pleasant experience.

Réponse de Richer Sounds - Bath
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