Richer Sounds - Brighton Avis 

Absolutely amazing company 6 year extra gaurentee and 100 quid off web price for 85 inch tv

The Brighton shop representative was knowledgeable on tv’s and guided me through selection. Having brought items there before I was given an extra £50 off the 75 inch tv, plus the added bonus of a six year warranty. The final icing on the cake was the interest free terms over 12 months.

I needed some information on a new TV and Charlie & Toby were very knowlegable , helpful & friendly .
Toby explained everything to me clearly so that I could make a suitable choice on the best product for me .
Richer Sounds have time to listen & advice & I always buy my TV's & music system from them as they give the extra personal service you don't get in a huge showroom .

The London Rd Brighton staff was very knowledgeable and informative (Minty). Very good customer service.

It's the 2nd time within a month that I ordered an item from Richer Sounds, via their Telesales and was kept informed throughout about its delivery. Within 24 hours it'd arrived.

Been shopping her for over 20years.
The service is always excellent. Took the time to understand my requirements and work through options

Another definite winner from Richer Sounds/Cambridge Audio.
I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby, in Brighton.
At no point was I pushed towards purchase, but the more I looked into it, the more I realised it was worth going for - especially with £50 off RRP plus additional discount for being a VIP member.
I couldn't be more pleased with the result.
My previous Cambridge Audio amp is nearly 25 years old and still working well. But the difference in richness of sound was instant when I connected the AXA35.
Easy to set up, easy to operate - and a useful plus... a remote control (I'm actually using the one that came with the AXC25 CD player, but the amp comes with an identical one, too).

Brighton branch minty was excellent very helpful

Great price, great advice, great communications and great aftercare. Can’t fault it. Special mention for Charlie in the Brighton branch, super helpful.

The staff member I dealt with was so helpful, patient and knowledgeable.
He arranged an extremely prompt delivery. Didn't waffle on trying to sell me any additional products, just listened to what I required and very efficiently made it happen. Perfect customer experience.

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car.
A couple of hiccups during setting up were dealt with over the phone.
Very useful. Thanks.

I rarely buy anything electronic, but when I do it's invariably from RS. I know the quality will be good (they don't sell tat), I know the price will be competitive (it always is) and I know the service is second to none (they prove this everytime). Why can't all retailers be like them? Thanks, and see you next time.

Always friendly staff and the player is backed by the Richer Sounds guarantee, I've used Richer Sounds for well over 30 years and I'm consistently impressed! Thank you!

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got it' straight away ad produced exactly what I had hoped to find within minutes. Great understanding and great service

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the FiiO with other DACs to make sure I was conpletely happy.
At all times Nik was professional, knowledgeable and gave me the space just to listen.
5 star service from Richer as always.

I’m a returning customer.
For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup.
DPD were first-class, fast and efficient. (Notification, time-slot and delivery).
When there was a hiccup with the product, I was able to speak to Charlie immediately and he dealt with it brilliantly.
I’m delighted with my purchase, and as I told Charlie, ‘I love Richer Sounds’!

It's just how customer service should be. So many companies could learn how to do it from the guys in Brighton. Rosie runs a great team and Nik is just a star, so helpful and his help on email before I made my decision for my choice of amp was exemplary. I won't go anywhere else and have been using them for years. A++

Never had kind of issue buying from RS
And have beeen a customer since the 80s!

The staff at Richer Sounds are incredible. Friendly, knowledgeable and very helpful. they had exactly what I wanted and I had a very positive experience.

Overall, a very good experience.
Charlie talked me through the best options in replacing my aging Sony Bravia TV. The picture on my new Bravia 7 II is simply stunning.
Many thanks, Charlie 👍🏻