Bought new TV and soundbar from Cambridge store. Purchased 4pm yesterday, professionally delivered 9am this morning. Excellent knowledge from Tom in the store, took time with us even though very busy.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Voir plus
L'entreprise a répondu
Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Voir plus
L'entreprise a répondu
I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
25 Hills Road, CB2 1NW, Cambridge, Royaume-Uni
- 0333 900 0053
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Expert advice from Simon
Expert advice from Simon. Friendly and knowledgable without being pushy.
21 février 2026
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
Brilliant staff interaction from the…
Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .
23 février 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Support in my hour of need :)
The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!
18 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to TV that I was looking for and…
Had to TV that I was looking for and gave the TV a 6 year warranty 👍
29 décembre 2025
Réponse de Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Paul at the Cambridge store was brilliant !
Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !
13 février 2026
Réponse de Richer Sounds - Cambridge
Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.
I do hope all is now well with the TV, should you need any help of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
Helpful staff
Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV
11 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional and friendly
The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!
23 décembre 2025
Réponse de Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
A very good service
From the ordering of products, to advice and sorting out a couple of minor issues — perfect comms from Tom, expertly handled.
8 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Best place to buy HiFi and TV
Best price by far. Staff are very knowledgable, helpful and most importantly friendly. The TV set I bought arrived very quickly. They also give 6 years warranty on top. I have been shopping at Richer Sounds for three decades and had pleasant experience…
5 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
staff all very helpful
4 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
the delivery was free
the delivery was free, said it would be delivered by tuesday, was delivered saturday. Top job guys and the TV is spot on
3 février 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Super service from Bradley at RS Cambridge
Super friendly service from Bradley who provided me with excellent information about the product I was interested in, which in turn led to me purchasing the item.
The item arrived via courier on the date advised, was well packed and performs superbly.
Thanks Bradley !
2 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Great help service and choice.
I had been elsewhere looking at Headphones and not getting much help. Went to Richer Sounds in Cambridge and got all the help I needed. Top work by all in the shop. Thanks.
1 février 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Good service especially the help given…
Good service especially the help given with our decision on which tv to buy
2 février 2026
Réponse de Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant service
Bought a Cambridge Audio music streamer from the Cambridge Richer Sounds branch and it was an excellent shopping experience. As a complete novice in the field, I got very good advice and made my purchase quickly and smoothly.
The following day, I phoned the store with several idiotic questions and again got good and patient advice.
The CXN100 that I bought is a fabulous piece of kit and having implemented the various ideas I was given, gives stunning music quality. It’s a great addition to my ancient CD collection.
2 février 2026
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.