Richer Sounds - Cambridge Avis 

1 764
•
TrustScore 5 sur 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I received some excellent advice on an audio system by phone and email, but wishing to see some physical examples of the recommended items, I travelled to the Cambridge store. Sadly this was nowhere n... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(1 764)

24 562 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best place to buy HiFi and TV

Best price by far. Staff are very knowledgable, helpful and most importantly friendly. The TV set I bought arrived very quickly. They also give 6 years warranty on top. I have been shopping at Richer Sounds for three decades and had pleasant experience…

5 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

staff all very helpful

4 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Superb service

Superb service, twice in a row. Will always come back to Richer Sounds.

4 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

the delivery was free

the delivery was free, said it would be delivered by tuesday, was delivered saturday. Top job guys and the TV is spot on

3 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Super service from Bradley at RS Cambridge

Super friendly service from Bradley who provided me with excellent information about the product I was interested in, which in turn led to me purchasing the item.

The item arrived via courier on the date advised, was well packed and performs superbly.

Thanks Bradley !

2 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Great help service and choice.

I had been elsewhere looking at Headphones and not getting much help. Went to Richer Sounds in Cambridge and got all the help I needed. Top work by all in the shop. Thanks.

1 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Good service especially the help given…

Good service especially the help given with our decision on which tv to buy

2 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Brilliant service

Bought a Cambridge Audio music streamer from the Cambridge Richer Sounds branch and it was an excellent shopping experience. As a complete novice in the field, I got very good advice and made my purchase quickly and smoothly.
The following day, I phoned the store with several idiotic questions and again got good and patient advice.
The CXN100 that I bought is a fabulous piece of kit and having implemented the various ideas I was given, gives stunning music quality. It’s a great addition to my ancient CD collection.

2 février 2026
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Réponse de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Purchased Marrantz Melody X package at…

Purchased Marrantz Melody X package at very competitive price. Staff were very friendly, knowledgeable and helpful. Particularly impressed when a staff member offered to make up the cables for me.

1 février 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Very competent staff

The staff was extremely competent and helpful. We needed cables to connect our amplifier to speakers, and we received excellent advise on the options and more. They addressed all our questions and doubts. Great experience

24 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

LG oled TV

Very helpful staff, very patient with me as it was an over the phone order.
Great price & extended warranty.
Fast delivery 👍

31 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Olivia the Store Manager.

Olivia the Store Manager was outstanding, great knowledge and superb advice.

31 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Great experience With Paul

Great experience With Paul, who talked me through options and answered all my questions. Thanks very much.

30 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Dave S

Polite efficient and helpful service

27 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Unrivalled customer service

What can I say about shopping with richer sounds, other than it sets the bar for the retail experience. The staff are experts and give it to you straight with their recommendations and advice. They never just try and make a sale, they guide you to finding the right products for your needs and I have always come away getting exactly what I wanted. Every time I buy hifi or a TV I go to richer sounds, and I've been coming here since I was a kid when my dad used to get his hifi. In those days kids used to get a free lollipop, so I was won over from an early age. They are simply unrivalled.

25 janvier 2026
Noté 5 sur 5 étoiles

Olivia at the Cambridge shop has been…

Olivia at the Cambridge shop has been so incredibly helpful, passionate and knowledgable, thank you! When I needed to call to place the order the process was quick and easy. Really good customer experience - will definitely use you again!

16 janvier 2026
Noté 5 sur 5 étoiles

Great amp and speakers

My 11 year old amp was getting a bit rusty so it was time for an upgrade. Setting up a demo with TJ at the Cambridge branch was a breeze. It was a shootout between this, an Arcam a15+ and the Marantz model 30. While the Marantz and the Arcam were good, there was no doubt which was the clear winner!
However when i got it home it didn’t pair that well with my old Wharfedale diamond bookshleves, so it was back to the store to try out some speakers….no problem at all, TJ set up a demo the very next day! I eventually settled for the Dali Opticon 6 mk2 with which the EXA100 paired really well! A shout out to TJ for being patient throughout the process, he took the time to understand all my requirements and made sure i was fully satisfied before making my purchase. I would heartily recommend Richer Sounds to anyone and would definitely return for my future hifi needs!

17 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Staff were very attentive

Staff were very attentive, knowledgeable and helpful. Didn't feel as though we were being rushed.

24 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Onkyo C30

Onkyo C30 - prompt delivery & very pleased with sound. A big improvement on my old (very old) CD player.

23 janvier 2026
Logo de Richer Sounds - Cambridge

Réponse de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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