Richer Sounds - Cambridge Avis 

Had to send two Lenco turntables back to Amazon due to wow/flutter. The advice from Richer Sounds really helped make the right decision and I knew I had support if needed.

Got my daughter a new TV from Richer Sounds I have been a customer there for over 25 years . Best prices best guarantees , and very nice people to deal with .
Why go anywhere else

The sales person (Tom?) did an excellent job, and the purchase experience was first class.

An area I feel Richer Sounds could improve is explaining how to use the product. Modern TV’s are now so complex that a series of evening classes would be needed to understand it.

I simply cannot work out how to create a favourite channels list, and I regards myself as pretty well up on this sort of thing.

The operating system on this TV is baffling in the extreme. I have downloaded the so called instruction manual from the manufacturer, and that is no help at all.

The picture quality is excellent, I just need to work out how to set it up.

Great Store and friendly staff and very helpful

Unhappy experience with two non-performing systems (same equipment!) but speedy change of manufacturer and rapid delivery saved the day. Excellent recovery and service.

Great guys as always great price as always

10/10

Richer Sounds Cambridge is a very friendly and knowledgeable branch. I have been messaging them for the past year tailoring a suitable audio system for my budget. Even though I significantly went over my budget they were not pushy about this. Tom was very helpful throughout the purchase. The reason it is a 4 star rating rather 5 was largely due the not so great post-sale experience where I had to contact them a couple of times to check the system had arrived and ready for collection. Otherwise can't fault them. Purchased a CXC-CXA81 and Dali Oberon3 setup. Sounds great!

Good delivery great product

My order was placed over the phone and assistant who helped me was absolutely amazing. Very pleasant, knowledgeable and helpful.

Went to discuss our need to replace our kitchen stereo and record turntable.
Olivia dealt with us and gave us a number of options. There was no hard sell but very informative advice and help. Following our conversation we did spend more than intended but came away knowing we had made the right decisions. Excellent service.

Unfortunately my Marantz Cinema 30 was broken when I've received it. It was supposedly after servicing anyway? Big dissapointment. Refund was pretty quick and manager Paul was very helpfull.

Have used RS many times but went into Camb store Tom was very helpful and professional ..

Great guys in the shop but didnt follow up on my order as rhey admitted they forgot.
Hence the low score...
Poor show Cambridge branch

I was given plenty of time to listen to amplifier so I could make a decision. It wasn't an expensive amp I couldn't have complained if the session was half as long.
But try to solve the static problem! I was getting enormous sparks, some sort of earthing must be possible

Excellent communication re: delivery and very prompt delivery. Our television arrived 5 days earlier than the original delivery date!

Great advice. Wanted a good sound quality home theatre system to go with Yamaha rear speakers we already have.
Paul recommended Marantz cinema 50 and after a demo we chose oberon 5's and centre speaker to match. All work well together and sound is excellent with clear vocals and deep bass.
Considering adding a sub in the near future and Paul recommended the Rel T5x to match the oberons.

Very helpful advice and simple ordering process.
After an in-store visit and chat, Olivia managed the follow up phone call and order which was simplicity in itself - and promotional discounts were applied without having to ask!

What a great customer services you provide. I’m so happy with the projector I have got from you.

Great experience, as it is every time. I was given the time I needed to test the amp in the demo room, and also got prompt replies to my enquiries (big thanks to the store staff for the help and for putting up with me through what I think was a pretty loud demo). Love the new Roksan Atessa.