I just want to thank Jo and Tim at the Chiswick branch who took so much time to go through various options of Amplifiers and also gave me various options regarding future set ups with my turntable a... Voir plus
L'entreprise a répondu
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From my first phone enquiry to Richer Sounds re the TV I was interested in till the moment a gentleman called Medi walked away from my house having set up the TV all I can say is what fantastic ser... Voir plus
L'entreprise a répondu
Love Richer Sounds and great customer service. Not their fault but BJS their delivery partner leave a lot to be desired. But cannot hold Richer Sounds responsible for that, great customer care with RS... Voir plus
L'entreprise a répondu
Great advice and service from Tim. After emailing back and forth and visiting the store to compare Tim's recommendations, I decided to go with the Argon mk2 vinyl player in electric amber for my boyfr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
482 Chiswick High Road, W4 5TT, London, Royaume-Uni
- 0333 900 0055
4,9
Excellent
1 k avis
Demande des avis aux clients
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Excellent customer service
11 septembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
New Tv
As soon as I walked in the Chiswick store, I felt welcomed and taken care by Simon.
He listened to what I was looking for and helped me to match my needs with one of their products.
Highly recommended 😊
5 septembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Staff was so helpful and solved my problem very quickly and efficiently
10 septembre 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant price & customer service
Purchased an LG OLED 77 Inch TV from Richer Sounds. The price and customer service was exceptional.
2 juin 2025
Réponse de Richer Sounds - Chiswick
Thank you for your 5 star review!
Good to shop here
Friendly, knowledgeable and helpful staff who don’t make you feel intimidated by the tech!
Reasonable choice of stock for a small store.
I also love that you are employee owned.
29 août 2025
Réponse de Richer Sounds - Chiswick
Thank you for your wonderful feedback
Exceptional customer service
Exceptional customer service. Had a free home visit to work out the best product for my home. Received advice shortly afterwards and am very happy with the projector I bought. Thanks Simon!
24 août 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful and highly capable staff
Helpful and highly capable staff, solved a simple problem with some lateral thinking.
15 août 2025
Réponse de Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic customer service
Fantastic customer service from start to finish. Given that this was my first visit to this particular branch, I was very impressed with the professionalism and the expertise of the staff. I purchased an audio system but will be going back in the future to buy a TV. A very special thank you to Simon who went that extra mile!
20 août 2025
Avis spontané
Réponse de Richer Sounds - Chiswick
Thank you for your 5 star review!
We came in to ask why our TV refuses to…
We came in to ask why our TV refuses to connect to the Sky satellite dish in our block of flats. Even though we were likely to be low value (or actually no-value!) customers the staff were incredibly friendly, polite and helpful. Unfortunately the FreeSat box we bought had to be returned, but even then the people in the shop were absolutely great in advising us to get our TV through a Firestick (which we hadn't thought of ..!). When our current TV expires (not long now) we shall without hesitation buy a new one from Richer Sounds in Chiswick. What a lovely bunch of people.
15 août 2025
Réponse de Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Ive been using this company over 20…
Ive been using this company over 20 years
there always friendly and very helpful
If i have a problem its sorted strait away
12 août 2025
Réponse de Richer Sounds - Chiswick
Thank you for your wonderful feedback
Telephone order. Ordered on the phone spoke to Ordered
Ordered on the phone spoke to Ordered. Spoke to some bloke ( sorry can't remember his name ). Excellent service would highly recommend Richer Sounds.
7 août 2025
Réponse de Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Got transferred to the Chiswick shop where staff are really helpful as…
Got transferred to the Chiswick shop as the call centre was busy. Spoke to a lovely helpful human who explained some details to me and advised me what to buy. Even told me to order the adaptor thing I needed on Amazon and what brand to buy.
6 août 2025
Réponse de Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Not received goods but good service received to date.
This review came before delivery of goods. I had been advised delivery could be between 7 to 10 days. As for customer service experience so far, the manager at Chiswick and a member of his staff were fantastic to deal with. If the end goods are as good as the service received to date then, I'm in for a treat.
4 août 2025
Réponse de Richer Sounds - Chiswick
Thank you for your wonderful feedback
Very prompt delivery and great service
3 août 2025
Réponse de Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from very knowledgeable…
Great service from very knowledgeable staff which is rare in our experience
Thanks Richer Sounds. We would highly recommend you
1 août 2025
Réponse de Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
All round excellent service and value
I got some advice in-store at Chiswick before going home to do a bit more research. Ended up buying online at Richer Sounds and the browsing/checkout/delivery processes were all smooth. Am always very impressed with Richer Sounds whether in-store or online.
28 juillet 2025
Réponse de Richer Sounds - Chiswick
Thank you for your 5 star review!
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