Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Voir plus
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Lisez les avis des autres
The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Voir plus
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So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Voir plus
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Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
89-91 Sidwell Street, EX4 6PH, Exeter, Royaume-Uni
- 0333 900 0061
4,9
Excellent
3 k avis
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Réponse de Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Really friendly on the phone but one of…
Really friendly on the phone but one of the shop staff was a bit stand offish.
Great price and awesome product..
If the shop manners matched the phone manners it would be 10 out of 10
21 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your review, although it’s disappointing that the in-store experience didn’t quite match what you experienced over the phone, consistency of service really matters of course.
I’ll raise this with the branch manager and team so we can understand where things fell short, and our customer service team will also be in touch to make sure everything is now resolved.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Efficient and polite telesales from the…
Efficient and polite telesales from the Exeter branch. Product arranged for next day delivery via DPD.
Good communication at every step. Product arrived next day as expected.
20 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for your wonderful feedback
Salesman was impatient and it seemed he…
Salesman was impatient and it seemed he wanted us to decide pay and go, shop was quiet so he was not exactly busy. I was undecided as to exactly what I wanted and his answers were somewhat brief and not very forthcoming.
19 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for taking the time to leave your review. I was very sorry to read your comments of course, as that kind of customer experience clearly isn’t what we're aiming for. We understand that choosing the right product can take time, and you should always feel comfortable asking questions and getting the information you need, without feeling rushed.
We’re investigating feedback and will be reaching out to you directly to better understand what happened and ensure the matter is resolved to your satisfaction.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Customer service is what makes the difference
I actually learned a lot just from talking with Nick in the store. No selling, just a run through of options and taking time to understand my requirements. The sort of service that turns you into a repeat customer. Great to talk to a real person, in person, rather than a web site chatbot. I'm very happy with the product that I chose.
18 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for your wonderful feedback
very helpful in advise on best TV .
17 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Purchasing my Technics music system was…
Purchasing my Technics music system was very easy and hassle free, the system was easy to connect and the sound is fabulous for an all in one system...
Delivery was more problematic as it was due on the Friday and I was given an hour time slot, but the system didn't arrive
I checked again and it stated the delivery person was running behind and they would deliver soon, but unfortunately they didn't turn up
So I didn't get the system until the Monday afternoon, luckily I was able to leave work earlier to get back in time for the delivery, but apart from that I'm very happy with the music system....
15 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Advice you can trust
As has happened a couple of times at Richer Sounds, I just went in for a small preamp, and came out with the preamp, new connectors, 6m of speaker cable, banana plugs and a pair of floorstanding speakers!
They even helped carry my purchases out to the car.
The guys at Richer Sounds are knowledgeable, helpful and most importantly, approachable.
I'm no hi fi expert, but you can trust the staff to guide you towards the best bang for your buck.
14 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for your wonderful feedback
Visited the Exeter branch to listen to Rel t5x
Visited the Exeter branch to listen to the Rel t5x subwoofer.
Mark set up the listening room changing the amp to allow me to stream my music to listen to.
He left me alone to listen and put the product through it's paces.
All staff were very knowledgeable and helpful.
I am not a base head and just wanted to extend the lower range but it can really thump out ground shaking base if required.
I bought the Rel t5x subwoofer and I have no regrets and I am thoroughly enjoying them.
Many thanks
Graham
6 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Friendly knowledgeable staff
Friendly knowledgeable staff, great to seeing staff enjoying what they do
Loyal staff helps when spending our money, been buying from same staff for nearly 10 years
13 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
A very easy experience purchasing …
A very easy experience purchasing on-line and very easy collecting from local store (Exeter) who were very helpful
13 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Great environment for neurodivergent people.
I came in with someone I support who is neurodivergent and we were greeted by Mark at the Exeter branch. He went above and beyond to make his experience person centred and welcoming. Giving him the use of the experience room to try out many headphones which resulted in him buying the perfect pair to suit his needs. I highly recommend Mark and the Exeter branch for a knowledgeable and professional approach. Thanks guys.
16 avril 2026
Avis spontané
Réponse de Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review!
Réponse de Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
A very happy experience
It was the easiest and happiest purchase of a big ticket item I've ever made. I wanted to support a local company rather than a chain and I've always used Richer Sounds, previously in the south-east and now in Exeter. During my telephone call my previous purchase was quickly found and a new TV recommended compatible with my existing equipment. The payment system was easy and secure and my TV arrived at the predicted time the next day although it was a Saturday and I was able to install it and watch that day. Wonderful!
10 avril 2026
Réponse de Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Efficient and friendly service.
9 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Ordered Online and collected in-store
Ordered speakers set online. Collect in-store real quick. Everything feels good.
9 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Organised & knowledgeable
Organised, welcoming & knowledgeable. My requested set up was ready on arrival & I was given time (& tea 😎) so that I could play with it on my own in the demo room.
Mark in Exeter was great, thanks.
Also I like that the company is employee owned & that they are treated with respect.
8 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your kind review, we look forward to your next visit.
From the moment we walked in the door…
From the moment we walked in the door we were treated with curtesy and a very good understanding of our needs. Lloyd was very knowledgeable and helpful.
6 avril 2026
Réponse de Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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