Richer Sounds - Exeter Avis 

3 126
•
TrustScore 5 sur 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide... Voir plus

Noté 5 sur 5 étoiles

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(3 126)

24 562 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Impressive

Placed an order at 15:30 day 1 , paid £20 for next day delivery (good value) and I was watching by 15:30 day 2. Very good Richer Sounds service and excellent from the couriers they use AND I Live in Cornwall. The price was excellent and the soundbar was added as well for zero cost. Samsung tv and soundbar and both are excellent. Will definitely use again.

10 septembre 2026
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Réponse de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

First is the fact you have a parking…

First is the fact you have a parking space, as we come to you by car.
Secondly, the staff was very helpful in explaining what would be best for me.
Price wise, I have no idea if I could get it cheaper, but I'm very satisfied with what I bought.
Many thanks.

9 septembre 2026
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Réponse de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

sound advice and efficient service

sound advice and efficient service, new buds arrived next day and my daughter says thank you, they're ace.

8 septembre 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

You always feel more than just a sale

I was looking to trade in two Eversolo streamers and convert them into the flagship T10 and Z10 pairing. Not a problem for Nick at the Exeter store. Our email and phone communication quickly resulted in an acceptable deal and my new Eversolo gear was winging its way in my direction.
You always feel more than just a sale to the Exeter team and I’m more than happy to do my small part in keeping a physical store viable.

2 septembre 2026
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Réponse de Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Nick gave us excellent advice

Nick gave us excellent advice, and the items he recommended were right for us, delivery was even quicker than expected

2 septembre 2026
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Réponse de Richer Sounds - Exeter

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

I had an issue with my turntable

I had an issue with my turntable. Having spent a lot of money in April I was bitterly disappointed that there was a some sort of grounding fault which was causing a noticeable buzz down my headphones. Nick spent so much time with me looking at options to improve the fault. Eventually he advised me to replace the faulty turntable with a different model that had similar reviews to the one I had. The new turntable was more expensive but Nick was able to bring the price into an agreeable and acceptable range for me. I’m absolutely delighted with my new turntable and with the service that Nick gave me, despite being under immense pressure from his colleagues and management team.

2 septembre 2026
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Réponse de Richer Sounds - Exeter

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Knowledgeable lots of advice on how…

Knowledgeable lots of advice on how best to set up with our Denon Surround sound great advice
Travelled down to purchase as good repetition from previous purchases staff are welcoming and friendly

29 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Back shopping in Richer Sounds after 20 years

Not having shopped in richer sounds for a number of years, having last visited their store in Reading some 20 years ago or more.
I was very pleased to find that the staff, were even better than back then, especially Mark at the Exeter branch who was extremely polite and helpful and knew the products very well.

We have been extremely pleased with our purchase.

31 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Great service from Steve @ exeter store.

Just left richer sounds in Exeter after a phenomenal experience.
Steve managed to fit us in for a demo same day (a must experience) and couldn't have been more helpful/not pushy. Compared different speakers for our needs, explained the entire set up, helped us learn equipment set up and wasnt condescending at all from our very obvious lack of knowledge! Could not fault the service. Thank you so much

8 septembre 2026
Avis spontané
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Réponse de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Good information from well informed…

Good information from well informed staff on choice of TV. No problem with returning unwanted bracket.

1 septembre 2026
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Réponse de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

These guys know there stuff

These guys know there stuff! I’ve been a long time customer of them and would not go anywhere else. Their experience is second to none and super friendly too. They won’t try and push you into the most expensive equipment, they give you proper advice based on your needs. Always great service

31 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Noté 3 sur 5 étoiles

Bombarded with emails and marketing…

Bombarded with emails and marketing once I used them - disappointing

4 août 2026
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Réponse de Richer Sounds - Exeter

I was really disappointed to read that you were unhappy with the volume of communications you received from us, following signing up to our free VIP club during a purchase in the Exeter branch.

Following the initial welcome e-mails, that outline the various benefits of being member, we generally send one e-mail per week to customers on the mailing list which can be varied via the unsubscribe link we make sure is added to all messages. I will of course discuss your comments with the store team to ensure they are explaining what customers can expect as clearly as possible, and will of course ensure you receive no further correspondence.

seniorcomplaintsteam@richersounds.com

Apologies again for any hassle caused,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Bought an lg c5 55 inch in August

Bought an lg c5 55 inch in August, great tv and great service from the staff, delivered next day

26 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Helped to find the right system.

I thought that Lloyd was very straight forward, and he listened to what I was looking for, and I have ended up with exactly the right system. Being a novice on latest developments, I relied on him to help me understand what was now available.

28 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

First class service

First class service, staff friendly and helpful. My husband and Myself wanted to buy 2 new speakers for our Tecnics hi-fi . The speakers we liked were Wharf Dale, the staff member we dealt with said we could try the speakers whilst in store, as they have a soundproof room. He carried the Hi-fi in from our car & set up the speakers for us, & put one of their Cd's in Cd player to check that the speakers worked. Sound quality was very good, so we brought the speakers. Then the staff member helped carry everything back out to the car for us. We are really pleased with our purchase. We would definitely recommend Richer Sounds.

28 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

The staff at Richer Sounds in Exeter…

The staff at Richer Sounds in Exeter are excellent. They made me feel very welcome no were happy to discuss the best solution for a TV and bracket. I always got the feeling that they were listening to me, and understood my requirements for a reasonably priced TV. Indeed, we settled on a ‘open-box’ TV at a discounted price. I always feel that I get first rate service from this branch of Richer Sounds. many thanks! Jim

28 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Personalised service.

Personalised service.
Thankyou

25 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Very well informed enthusiastic staff

Very well informed enthusiastic staff. Nothing too much trouble

26 août 2026
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Réponse de Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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