Richer Sounds - Hanley Avis 

Everyone at the shop V helpful

Having researched the product I was looking for I decided to avoid the obvious sellers like Currys and go for the retailer that really know what they are talking about. Especially having read the product review by Richer Sounds. Plus the staff were helpful and friendly. Will definitely use again. The price was also a factor as I signed up to VIP and had a £10 discount.

Excellent service, very friendly and knowledgeable.

I have used Richer sounds for all tv and audio purchases for the past 15 years.
The staff are always polite and courteous, however, I did observe an interesting staff behaviour.
This may well appear to be overly pedantic, but in my world, details matter.
I wanted to purchase a tv and a specific LG model. I advised that this would be the 3rd LG tv in 15 years and that I was very satisfied with them.
I was initially pointed towards a Samsung (there may well have been an offer on them) so I had to re-direct the staff back to an LG.
In conversation, the member of staff advised that they too had an LG and had the same high opinion of them.
Again, so what?
Indeed, but a few minutes later the person immediately contradicted themselves by saying that they had a Panasonic tv.
This suggests (to me) that either this one staff member or perhaps all are trained to reflect the prospective customer' desire.
Again, I understand that but I would have preferred an objective conversation about the tv that I believed that I wanted wrt why I wanted it, what features are important to me.
This may have identified an alternative make/model which I hadn't previously considered.
This experience would not influence me yo go elsewhere, although it does seem to be indicative of what I may experience at another supplier which is organised along the lines of quantity and price, and not quality.

Great advice. Spent time explaining the products. Friendly and professional

We were looking at purchasing a 55inch Smart TV. Leigh was very helpful and gave us some good guidance. After looking we purchased an Hisense. It lovely.

Always great advice & pointed towards the right products.

Been using these guys for many years (probably 15 years) and they are always very informative and will do whatever they can for you. This is my go to place for anything tv / visual related , No bull just the honest truth and if they can you can hear / see before you buy. Keep up the good work guys and I for one will continue to use you without a doubt.

The team at Richer Sounds Hanley gave me clear, honest advice over the phone for several days, and that alone told me they actually knew what they were talking about. No scripts, no pressure — just proper knowledge.It convinced me to drive an hour each way, and it was absolutely worth it. This was the first place I ever bought real audiophile gear years ago, and stepping back in reminded me how much I’ve missed genuine human service.In store, everything matched the phone support: patient, knowledgeable, and focused on getting things right. I could finally talk through my expectations and perceptions of current OLED tech with someone who actually understood it, and together we narrowed down flawless products without any hassle or guesswork.Smooth, honest, and completely hassle‑free. Five stars, easily.
Thank you Tom

I went to the store to buy a soundbar so that I could physically listen to the sound quality. I asked if the soundbar could connect to my TV by bluetooth, one less wire to contend with and was told no it has to connect via HDMI. I didn't know if I had any spare HDMI's on my TV but I bought the soundbar anyway.
When I got home and set it up I found it could connect via bluetooth, the HDMI connection allows me to use the app. What I should have been advised, the soundbar can connect via bluetooth but I won't be able to use the app with it.
I found the advice could have been better.

Knowledgable staff in store made purchase very easy with no pressure.
Very pleased with the Wiim unit

Went to Hanley store and had test of Wharfedale 12.3i speakers. Very helpful no pressure to buy. The sound was great after testing against many songs. Bought them and they sound great at home.

Friendly welcome, very knowledgeable staff (Christopher), didn't feel 'sold' to, and was given some personal opinions on the choice of TVs. Would love to shop there for everything! 😁

Had first class service from Chris at Hanley branch, concerning my sub woofer that went faulty.
All sorted and working great now.
Many thanks to Chris and all concerned with the repair.

Chris was very helpful, good advice given , which lead to us buying a great TV

Great service from Hanley Richer Sounds, thanks

The usual Richer Sounds experience - need I say more; used them for 30 years and wouldnt shop anywhere else 😁👍

I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻

Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .