Richer Sounds - Hanley Avis 

Hanley staff very knowledgeable and gave a very good overview of the Hifi systems available and the pros and cons of each make and model, at all price breaks. Really happy with the system I bought to start me off, Wiim amp with Dali Sonik speakers, highly recommend Richer Sounds, previously also bought TV’s from them

Easy to talk to. Explains everything in English, not techno babble

Needed a replacement TV after ours decided it didn’t want to work anymore. We looked around for an LG model and found it available at Richer Sounds, who price matched and also knocked a further £10 off.

The TV was delivered to store the following day and was collected. Upon get the TV home I noticed it was damaged beyond repair straight out of the box. 1 phone call and an email later and a new set was already being dispatched for home delivery the following day.

The following day DPD delivered the replacement tv and collected the damaged set. Upon taking the new tv out of the underaged box and setting it up, again I noticed it was damaged with the smallest of marks on the side of the panel and a broken display. Again, a quick phone call and email and a replacement TV was dispatched for next day delivery.

The following day the replacement set was delivered and thankfully this one was perfect.

Really can’t fault the customer service of the staff at Richer Sounds Hanley. They sorted out several issues without any fuss or quibble. Would highly recommend them and will definitely returning when we need further audio/visual products. Thank you Leigh, Alex and the rest of the team that were on hand to help.

I don't know alot about televisions and richer sounds were really helpful not pushy or nothing. Good information about what I needed. Plus they sell alot of very nice equipment.
Thanks

Staff were helpful
Order arrived on time
Full communication
Proper staff service , which makes a nice change compared to many other shop experiences

Was sick of my speakers and amp and wanted a wireless soundbar ended up going for the Q990F and found it cheaper on Amazon. Richer Sounds price matched it so grabbed it. Quick delivery and nice bit of kit. Overall experience has been great as always. 10/10

Great staff with good product knowledge & helpful advice.This is the second purchase in the last few months and mirrors the first one in every way - Excellent customer service ,price match guarantee & local.

Staff were polite and very helpful. They show a genuine interest in the products they sell. Staff are well trained and well briefed when offering help and advice. This is my first point of call when shopping for audio and hi fi.

Staff both pleasant and knowledgeable. Good prices and very good guarantees. Also quick delivery.

Totally efficient.. Paid online, collected within 2 minutes following day. Perfect 👌🏻

Absolutely superb service from start to finish. The product was exactly what I needed, the click-and-collect process was smooth and efficient, and everything was ready promptly on arrival. Staff were polite, friendly and genuinely helpful — a fantastic customer experience and a brilliant store to deal with.

A great hdmi cable made in-house, collected the following day, a very professional service, highly recommended

Richer Sounds treat you as a person, giving you their time and knowledge to help you decide what is right and why.
Christopher of Richer Sounds Hanley, put us at ease, explained things in English not jargon, giving you as much time as you wish / need to decide.
This is how all shopping should be!

As usual great service. Ordered online this time and collected from the shop. Guys saved it until the next weekend which made it easier for me to pick up. Great with a 6 year guarantee.

Great service by the store in Hanley. I think his name was Leigh. He was great on the phone and I took his advice and ordered the TV. Collected from store , they eve. Great experience.

Always excellent, good prices and fantastuc customer service.

Went to buy a new tv, good clear helpful advice given by Leigh. Excellent service from start to finish.Gold standard in our eyes. Old tv still had short warranty left, Leigh arranged collection of this, delivery of the new tv ,and also a marvellous team to come and set it up for us.

The guys are always very helpful and knowledgeable and the pricing is always competitive.
It is my ‘go to’ for anything audio and AV.
Excellent warranties are given on products as well… Seven years for my projector and six years on my AV amplifier… That’s brilliant! 😀

Fantastic service from Leigh at the Hanley, Stoke-on-Trent store. He was very knowledgeable, helpful and patient as we deliberated over what to buy. We are 100% happy with our purchase of a turntable, amp and speakers and are once again enjoying the love of vinyl records. We are returning customers and will definitely buy from this store again as we trust their advice and products.

Very knowledgeable staff. we only went in store for some speaker cable but i also wanted some information on a new TV, Chris showed us an LG which was just what we were looking for, we went back the following week and bought one.