Compared to almost all other shops Richer sounds staff are professional, themselves and well informed and if you explain what you are looking for they have good recommendations. There is a listeni... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great shop and customer experience. You can go there and see all the tvs next to each other and compare them easily.
L'entreprise a répondu
Had a real hard time with a Panasonic warranty issue, richer sounds helped out eventually, took over 4 months to get an exchange. They was even giving richersounds a hard time, Avoid Panasonic, richer... Voir plus
L'entreprise a répondu
Easy ordering process, price was the lowest I could find and the products purchased were as ordered and excellent quality. I opted for click and collect which was all very smooth. Good communication... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
72A Richmond Road, KT2 5EL, Kingston, Royaume-Uni
- 0333 900 0040
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kingston Staff knowledgable and really…
Kingston Staff knowledgable and really took time to outline options. They go the extra mile. Don’t buy any kit without speaking to this amazing team first !
14 mars 2026
Réponse de Richer Sounds - Kingston
Thanks for your great feedback and for supporting local business.
Very quick and free delivery
I knew what i wanted before i went into the store - however was very pleasantly surprised to be told that item was in stock and could be delivered to my home address - for free - within 24 hours
9 mars 2026
Réponse de Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
My experience has been with out dough…
My experience has been with out dough the best experience i had i now very little of the journey i was to go on with settung up and other challanges i would fase but sony has been pCient concistent and funny makeing me feel at ease with my pricess i woul recomend this store to any one that is starting out withe tectcinal help on the phone and in store
9 mars 2026
Réponse de Richer Sounds - Kingston
Thanks very much for taking the time to share your experience and for your kind recommendation. We’re genuinely delighted to hear that the support you received, both over the phone and in store, helped put you at ease and made what could have been a challenging technical journey, feel more comfortable and enjoyable.
Of course if there’s anything you’d like to discuss further, or if there’s any additional feedback you’d like to share, please don’t hesitate to get in touch with us via the below address..
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent advice received and no…
Excellent advice received and no touting of products.
Very satisfied.
10 mars 2026
Réponse de Richer Sounds - Kingston
Thank you for your wonderful feedback
Excellent service
I purchased a Samsung frame tv from richer sounds after having previously purchased a projector with the 6yr warranty, its colour wheel failed after 2.5yrs and they fixed it within a week including pickup and return delivery. I then decided to purchase the Samsung tv following such good service and they even price matched it by over £100
3 mars 2026
Réponse de Richer Sounds - Kingston
Thank you for your 5 star review, it’s lovely to read your comments.
Online order collected promptly
Online order collected promptly. Friendly staff and good value.
1 mars 2026
Réponse de Richer Sounds - Kingston
Thank you for your wonderful feedback
The unit is tiny and the so-called car…
The unit is tiny and the so-called car park was extremely small and rammed with cars from the residential units above the shop. I could not see one of the 10 odd spaces which were marked Richer Sounds. No spaces available in the road outside. As I was due to pick up a TV the lack of parking was a real issue. I genuinely will not be back again.
27 février 2026
Réponse de Richer Sounds - Kingston
Thank you for your feedback, although I was of course really sorry to read your comments and that you had difficulty collecting your purchase.
There are roadworks going on locally, apologies, due to this and the increased traffic build up in the area, parking both on and off street is very difficult. Currently we don't have any specifically marked bays for customers in the car park at the rear of the shop, although there are two spaces next to the door which are suitable for loading. There are also pay and park places short walk away, if free of course, and we will always pay customers parking for them should they utilise these.
Hopefully by the next time you are in the market for something, the situation will have improved as we would love to see you back; we can always deliver direct to customers door the very next day if this works better, and do get in touch if you would like to discuss the matter further at all.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great advice
Great advice. Friendly. So glad I went into the Kingston shop. My new hifi system is exactly what I wanted and at a good price too. Very satisfied
21 février 2026
Réponse de Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and an extensive range
Carl was extremely knowledgeable and helpful and we are delighted with our speakers.
24 février 2026
Réponse de Richer Sounds - Kingston
Thanks for your 5 star review, we look forward to seeing you again next time
Very professional
Very professional, whilst appreciating my absent technological savvy
12 janvier 2026
Réponse de Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Kingston
Thanks for your review, I was pleased to read the team were helpful of course but sorry that there appears to have been some issue.
I will arrange for the manager to follow up with you to resolve any outstanding issues, and get to the bottom of anything that we told you, that you have found to be incorrect..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
The advice we got was A1
The advice we got was A1 and the TV and soundbar we bought following that advice are both A1 as well!
Our advice would be to look no further than Richer Sounds!
24 janvier 2026
Avis spontané
Réponse de Richer Sounds - Kingston
Thanks for your kind review, we look forward to your next visit.
Knowledgeable and helpful staff
Staff at Richer Sounds are knowledgeable and helpful and answered all my questions
18 février 2026
Réponse de Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Got a great Black Friday deal on an…
Got a great Black Friday deal on an Audio-Technica turntable for my daughter for Christmas - and have connected it up to her KRK Rokit speakers and it sounds great!
27 novembre 2025
Réponse de Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Kingston
Thanks for your feedback, great to read you were happy with our service.
Quality service.
Easy to use website full of quality equipment. I used click and collect and was kept updated on each step of that journey. Collection was straightforward with the friendly and interested staff.
16 février 2026
Réponse de Richer Sounds - Kingston
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Calm collected advice and guidance from…
Calm collected advice and guidance from helpful staff.
Sunny was excellent even though I made four visits before making a decision.
16 février 2026
Réponse de Richer Sounds - Kingston
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Service
Very straightforward process of buying a tv. Very helpful staff and great service
12 février 2026
Réponse de Richer Sounds - Kingston
Thank you for your 5 star review!
Great service
The sales manager, Terry, who assisted us was knowledgable, professional and engaging. He wasn’t at all pushy and answered all our questions on the Philips fidelio deck and speakers before placing the order
12 février 2026
Réponse de Richer Sounds - Kingston
Thank you for your 5 star review!
Fantastic service from the Kingston…
Fantastic service from the Kingston team. My speaker system arrived the next day and I benefited from great advice.
7 février 2026
Réponse de Richer Sounds - Kingston
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.