From the moment I entered the store I was greeted by friendly staff. Harry dealt with my purchase and went the extra mile on my return setting DAP up and running through options.A great guy! Will use... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordering online was simplicity itself, the way it should be. TV was delivered the next day and the approved installers did an excellent job. The whole package was a perfect experience.
L'entreprise a répondu
It was the Leeds branch that I use, they advised me on a TV I was looking at, we agreed a deal and I ordered it fo delivery, the next day I was still looking at TVs and wanted a better one, called... Voir plus
L'entreprise a répondu
Visited the Leeds City Centre branch yesterday to get a mini hifi for my daughters birthday. Had the absolute pleasure of being served by Derek. Firstly, all the staff in there were really welcoming... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
74 New Briggate, LS1 6NU, Leeds, Royaume-Uni
- 0333 900 0025
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just a good company to deal with
Just a good company to deal with. Great advice, friendly service. Fair price.
4 août 2026
Réponse de Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Repeat customer
Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards.
Paid for installation and the installation team were superb. Knew their stuff (obvs) polite and tolerant ( Phil and his mate).
3 août 2026
Réponse de Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Exceptional and knowledgeable service
Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way to do research to find me a replacement product, even though they were unable to source it from their own product range. I don't come across this kind of exceptional service very often these days.
3 août 2026
Réponse de Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Helpful and knowledgeable staff.
Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it.
Their advice never felt like a sales pitch and they were friendly, personable and professional.
Would definitely recommend shopping here.
27 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Customer service was efficient and friendly and product was readily available.
1 août 2026
Réponse de Richer Sounds - Leeds
Thank you for your 5 star review!
Excellent service
Sales staff were very good and knowledgeable and put things in simple terms. Delivery guys were excellent
1 août 2026
Réponse de Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Excellent customer service from all…
Excellent customer service from all staff as usual. Have shopped there for over forty years .👍👍👍👍
2 mars 2026
Réponse de Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Great service from Harry and I'm very…
Great service from Harry and I'm very happy with the Denon RCD-M41. Top marks all the way around.
28 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
New TV
I would always rather go to richer sounds as the employees know there stuff and when I rang I got good advice so very pleased with that.The TV I bought was at a good price and a 6 year gaurantee is wonderful.A quote to have it set up ( not installed) at £80 reduced from £100 was quite high ( I know you use an out source ) so I collected myself at the Leeds store.I got there when the store opened car park full had to park on the road where double yellow lines are & block the road as in the centre of Leeds very risky( I didn't get to go into the shop to look around).Collected the TV got home no instructions , no one mentioned this all on line aparently!!! I am from the older generation instruction would have helped.I fitted the stand and set up the TV myself ( no way should anyone be charged £80 for setting up my LG 48 inch T V.I was promissed a discount on the stand as the free delivery as advertised wasn't available on my purchase ( APARENTLY BECAUSE I BOUGHT THE TV FROM THE SHOP NOT ON LINE!!!! I got £5 discount not what I expected.
I haven't and don't complain you have asked for my opinion so I have been honest & factural.
Having said what I have said I will always look at the equipment Richer sounds sell before any where else and I beleive the expertise of the employees is SECOND TO NONE.
28 juillet 2026
Réponse de Richer Sounds - Leeds
Thank you for your feedback although I was sorry to read things didn't go completely smoothly of course.
Apologies you had difficulties parking, we do have a few carparks customers can use, just over the road from the store is Templar Street/Edward Street NCP for instance and if that car park is full we recommend the Victoria multi storey car park which is a 5-minute walk from the store on Eastgate.
Generally the suppliers build the product manuals into the products themselves, including only the installation guides in the box, so that when the TV is built the plug and play aspect of the technology does the rest. I'm glad you managed to set things up without too much trouble however.
Our customer service team will be in touch directly as regards the discount given, which does appear a little modest, to see what can be done to resolve this to your satisfaction..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
As always when l buy from Richer Sounds…
As always when l buy from Richer Sounds although l know what l want to purchase.
The service abd help l get is always top notch.
I have always used them for my Home Cinema,TV and Audio purchases
And if l need an upgrade l will visit again
26 juillet 2026
Réponse de Richer Sounds - Leeds
Thank you for your wonderful feedback
The only people I would EVER buy high…
The only people I would EVER buy high end equipment from.
27 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
I had an amazing experience with Richer…
I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a different model when shipping from the supplier was longer than they’d been originally told.
I’m so happy with the TV and the customer service I had. I cannot fault them and can highly recommend Richer Sounds Leeds.
Gavin thanks for all your help. Loving my new TV!
27 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Great service from initial phone call…
Great service from initial phone call to leeds store to place order , very competive prices, they use a good delivery company that bring the products indoors and put the where you request
18 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service from Ahmed.
Managed to reserve a much wanted Hisense model - Richer Sounds in store team were excellent.
25 juillet 2026
Réponse de Richer Sounds - Leeds
Thank you for your wonderful feedback
These guys are absolute perfection
These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer service, friendly and no expectations or pressure selling for new stuff. This is what shopping should be like, not that shop with the spicy food name. Thank you Richer Sounds!
1 août 2026
Avis spontané
Réponse de Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
I went to Richer Sounds because of previous experience
I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful to get us to a decision. There was no pressure to buy. I was emailed a quote and made a decision a few days later to order by phone.
The delivery was fairly quick and the amp/tuner is installed. still sorting out all the functions
21 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Bought the Fosi X5 phono preamp from…
Bought the Fosi X5 phono preamp from the Leeds branch. The staff are great, friendly and helpful and I am very pleased with my purchase which was cheaper than Amazon. The Fosi X5 preamp is very well made and has enhanced the quality of my vinyl collection compared to the built in preamp of my turntable. Would certainly recommend Richer Sounds and Fosi Audio.
20 juillet 2026
Réponse de Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.