Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank t... Voir plus
L'entreprise a répondu
I was very impressed! Tha person who answered the phone was able to help this elderly customer to buy a television over the phone.He was so pleasant and knowledgeable without ever being patronisi... Voir plus
L'entreprise a répondu
James was very patient and very informative on what i required. The equipment i bought was over budget but just what i wanted it is excellent. I had Ben come out to install it who was also informati... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
46 Birmingham Road, WS13 6GF, Lichfield, Royaume-Uni
- 0333 900 0089
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
wish to make you aware of the service…
wish to make you aware of the service we received from Tom at your Lichfield branch. Tom is a credit to the company a progressional, knowledgable individual that went above and beyond to fulfill our wishes. His knowledge and expertise allowed my wife and I to buy with confidence. His progressional manor and communication skill made him standout with us buying both a new TV and Turn table. I hope that the company is aware of this individual and the manor he which he works.
13 juin 2026
Réponse de Richer Sounds - Lichfield
Thank you for your 5 star review!
Tom was amazing today
Tom was amazing today. Very helpful and very knowledgeable when purchasing a turntable and speakers. Would definitely recommend. Thank you Tom
21 juin 2026
Avis spontané
Réponse de Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Good advice, service and any issues are sorted with no fuss
Purchased Tangent amp, Tangent cd player and Wharfedale diamond 12.1 speakers. Very Happy with the sound for a budget system. Received Good advice from store manager on the speaker choice. An issue with the CD player was sorted with ease.
10 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Bought a new lg tv 43 inch screen very…
Bought a new lg tv 43 inch screen very good price and excellent service! We had Andy the installer fit the tv who was very professional indeed.. Our last lg tv last over 8 years!
11 juin 2026
Réponse de Richer Sounds - Lichfield
Thank you for your wonderful feedback
Réponse de Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Very good sound through music…
Very good sound through music connecting to tv was difficult as i have know optical on my tv so bought the Sonos optical adapter only to be told by amazon guy it won’t work on my tv as its meant for the Sonos beam and arc soundbars so I ended up having a conversation with Alex on the phone he recommended I get a audio hdr extractor so I bought one online from Amazon and it works really well with my soundbar I have it in 2 channel stereo it sounds very good and I am really happy with the quality also I have a small living area and it can easily fill the room
7 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Second to none
The experience of visiting Richer Sounds, Lichfield, in our view, could not be beaten. Bernie was welcoming, helpful and listened to our views and questions. No pushy sales chat. Just helpful advice and constructive suggestions. AND no pressure to close a sale. Order placed a few weeks later.
Listening to those around us that seems to be the ethos at Richer's. Highly recommended.
3 juin 2026
Réponse de Richer Sounds - Lichfield
Thank you for your 5 star review!
Réponse de Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service from friendly staff…
Excellent service from friendly staff and a great price for my new TV
6 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Lichfield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
As always excellent service
As always excellent service - very prompt, knew their stuff, delivered quickly
5 juin 2026
Réponse de Richer Sounds - Lichfield
Thank you for your wonderful feedback
Ordered a Roberts istream 3
Ordered a Roberts istream 3, picked up following day at Lichfield store. Great radio really pleased with quality and sound, from radio and Spotify. Managed to set up ok ( with help of YouTube) not bad for pensioner. Excellent service from Lichfield store, many thanks.
4 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Great service at Lichfield Richer…
Great service at Lichfield Richer Sounds … big shout out to Luca he was a huge help
Stored tv for us and delivered
1 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I received excellent service when I…
I received excellent service when I upgraded my turntable with the Lichfield branch even though I live in the South West and will continue to use them as I have in the past.
3 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff and service excellent.
2 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
Professional
Professional, helpful and knowledgeable followed by a 6 year guarantee upon my purchase. You will be my first call on future purchases, thank you.
2 juin 2026
Réponse de Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Bernie guided us through the options…
Bernie guided us through the options available and enabled us to make a choice that works for us.
31 mai 2026
Réponse de Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Lichfield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
We I’m looking for audio or quality tv…
We I’m looking for audio or quality tv my first port of call is Richer Sounds.
Tim at the Lichfield branch gave first class service and advice.
29 mai 2026
Réponse de Richer Sounds - Lichfield
Thanks for your great feedback and for supporting local business.
Staff were very helpful and knew what…
Staff were very helpful and knew what they were talking about.
Very informative regards offers and best tv for me,
I was made to feel very welcome and pleased to be a Richer Sounds customer.
27 mai 2026
Réponse de Richer Sounds - Lichfield
Thanks for your feedback, great to read you were happy with our service.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.