Richer Sounds - Lichfield Avis 

1 914
TrustScore 5 sur 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Tom listened carefully to my requirements, told me my options, then suggested what he thought was the best one - and it turned out to be the least expensive. My Marantz was delivered the following day... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really good company to deal with and they live up to there reputation of being helpful and good value for money. I have purchased all of my Tv and hi fi electrical goods from Richer Sounds and i wou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 46 Birmingham Road, WS13 6GF, Lichfield, Royaume-Uni

  • 0333 900 0089

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(1 914)

24 620 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Forget on line, go to the shop

Helpful staff easy purchase.
However I did try to order online but could not work out how to apply VIP discount. Staff in house did it for me but it meant I had to go to the shop.

10 mars 2026
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thanks for taking the time to leave us feedback, which was great to read concerning the team in Lichfield. I'm sorry of course you had difficulty applying the VIP discount code at the checkout stage, which should be typed into the appropriate box at the checkout, and will ensure this is passed on to our developers.

Should you need any further assistance of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

I ordered a high-end turntable

I ordered a high-end turntable, and it happened to be in your warehouse, so was delivered promptly to the Lichfield store. Because I was suffering from back pain, a staff member helpfully carried the very big box to my car for me. Your independent turntable expert is to assemble the turntable at my house tomorrow. Really excellent service!

9 mars 2026
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Réponse de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

I needed a new tv for my holiday home…

I needed a new tv for my holiday home that provided good quality/ value for money sub £500. The team at Lichfield store were great with my wish-list and pointed me towards some various options including a couple of British brands unfortunately the model I wanted was currently out of stock so I subsequently purchased the Hisense 43 pro7 which includes “freely” a must for our location. All in all a great buying experience as usual. Well done “ Richer sounds”

9 mars 2026
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Réponse de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Great

Top advice and help

8 septembre 2025
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Very knowledgeable staff

Very knowledgeable staff. I'm extremely satisfied with my purchase. I will definitely return for more equipment.

7 mars 2026
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Purchased new Tv

Purchased new Tv, waiting for stock arrival, great company to shop with had purchased prior to this one, always very helpful and have great knowledge of products, prices also good.
Would recommend using Richer Sounds.

2 mars 2026
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Great advise

Great advise We wanted a new sound system for our tv our previous sound amplifier had broke,luca the sales assistant give great demo of the sonos arc ultra and what you can add to the arc ultra for top quality cinema sound and its up to your personal choice to add or not ,highly recommend Richersounds

3 mars 2026
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Réponse de Richer Sounds - Lichfield

Thank you for your 5 star review!

Noté 4 sur 5 étoiles

Friendly informative staff

Friendly informative staff, clean environment to look around.

I had some minor problems connecting my existing equipment to my purchase (Sound system to TV) this MAY have been avoidable if when ordering the new equipment the technician had asked what equipment I was attaching my new system to, this delayed installation by three days spoiling my experience.
Nevertheless, this is my third purchase from you (spending thousands of pounds each time) I will be returning in the future & will continue to recommend you to family & friends.

3 mars 2026
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thank you for taking the time to leave us a review, and for the kind comments about the shop itself.

I have since spoken to the sales colleague further your comments on the advice you received, he was most apologetic if there was information you needed here that for whatever reason was not communicated, and wanted me to pass these apologies to you publicly here.

Finally, I do hope the install did go well and we certainly look forward to seeing you again soon, thank you for your repeat custom and should you need any help feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Very knowledgeable staff

Very knowledgeable staff, no pressure , just good sound advice, Bernie was a real pleasure to deal with.

28 février 2026
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Réponse de Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Tim was brilliant

Tim was brilliant. Went over and above to explain everything and how to set the system up. Can’t speak highly enough of him. Already recommended him to my mate Rich and would not hesitate to recommend Richer Sounds to everyone else. Will definitely be back for my next purchase.

28 février 2026
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Réponse de Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Great for your tv needs

The staff (Luka) took the time to explain the ins & outs of modern Sony tvs (as i was interested in buying a new Sony tv), such as, LCD, MINI LCD, OLED & QD-OLED. In the end I went for the QD-OLED Bravia 8 mk2 on a great deal & the picture on this tv is out of this world. 6 year extended warranty thrown in. I wouldn't go anywhere else to get a tv.

28 février 2026
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Réponse de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great experience as ever

Great experience as ever. Always trust the knowledge all the staff have.

21 février 2026
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Réponse de Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Upgrade on headphones

Excellent advice from member of staff on choosing new headphones.

26 février 2026
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Réponse de Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Great service at the Lichfield Richer…

Great service at the Lichfield Richer Sounds shop, and the 6 years guarantee within the price made it the obvious choice.

25 février 2026
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Excellent service

Excellent service and a great/best price for the produce purchased

23 février 2026
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Réponse de Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great product, good price and communication

Great product and very easy to set up.
Similar price in lots of vendors but 6 year guarantee if you join the free VIP club makes a difference.
Good updates on the order as stock was not initially available.

20 février 2026
Logo de Richer Sounds - Lichfield

Réponse de Richer Sounds - Lichfield

Thank you for your 5 star review!

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